Intelligent Services integration
Use Intelligent.Services’ next generation Contact Center Data Platform, Analytics, and Forecasting to unify internal and external data and support workforce planning, scheduling, and performance management.
Overview
Intelligent Services is pioneering a new approach to data management and decision making for contact centers. Our platform helps customers manage the growing complexity of their business by aggregating all relevant data & systems, and then providing actionable operational guidance.
Aircall + Intelligent Services
Contact centers use Intelligent.Services’ next generation Contact Center Data Platform, Analytics, and Forecasting to unify internal and external data and support workforce planning, scheduling, and performance management.
Contact Center Data Platform
Aggregate, analyze, and display data from disparate systems with clicks not code
Also used by marketing teams that own the customer service organization
Strategic Planning and Workforce Analytics
Complete application to support contact center operations
Macro-level dashboards for executive level view
Forecasting-as-a-Service
Omnichannel forecasting for any combination of interaction channels Integration ready for any data sources (CRM, CCaaS, UCaaS, etc.)
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