Intelligent Services

Intelligent Services integration

Use Intelligent.Services’ next generation Contact Center Data Platform, Analytics, and Forecasting to unify internal and external data and support workforce planning, scheduling, and performance management.
Demo Install

Easily aggregate, standardize, and enhance all internal & external data relevant to your business.

  • Easily aggregate, standardize, and enhance all internal & external data relevant to your business.
  • Forecast with precision and granularity across any KPI or metric, for any skill.
  • Analyze your CX data from various dimensions: channel, skill, volume, direction, and more.
  • Identify hidden patterns and business cycles with granular trend analysis.
  • Identify seasonality and the impact of holidays & special events with Calendar view.

Overview

Intelligent Services is pioneering a new approach to data management and decision making for contact centers. Our platform helps customers manage the growing complexity of their business by aggregating all relevant data & systems, and then providing actionable operational guidance.

Aircall + Intelligent Services

Contact centers use Intelligent.Services’ next generation Contact Center Data Platform, Analytics, and Forecasting to unify internal and external data and support workforce planning, scheduling, and performance management.

Contact Center Data Platform

Aggregate, analyze, and display data from disparate systems with clicks not code Also used by marketing teams that own the customer service organization

Strategic Planning and Workforce Analytics

Complete application to support contact center operations Macro-level dashboards for executive level view

Forecasting-as-a-Service

Omnichannel forecasting for any combination of interaction channels Integration ready for any data sources (CRM, CCaaS, UCaaS, etc.)

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