Freshdesk

Freshdesk integration

Connect Aircall to Freshdesk and integrate your phone lines with the rest of your support channels.
    Demo Install

    Access a caller's ticket history right from the Aircall app - no more manual searching.

    • Access a caller's ticket history right from the Aircall app - no more manual searching.
    • Automatically create tickets, log notes, tags, and call details directly from the Aircall phone.

    Overview

    With the Aircall - Freshdesk integration, you have your call center software integrated with your support channel all in one place.

    Freshdesk phone system integration

    For every voicemail and call you receive on Aircall, a ticket is created in Freshdesk and assigns it to the proper customer. Agents can create personalized interactions with customers by having their customer contact history displayed in a screen pop as soon as they call in.

    Additional information