Compared to traditional landline phone systems, setting up voice over internet protocol (VoIP) service is much faster and simpler. Depending on which vendor and what features you choose, this setup can be completed in a matter of minutes. However, while the download and customization steps are nearly instant, other requirements might need to be met […]
Customer support agents are masters of multitasking. Responding to a customer, while pulling up information, Slacking a coworker for advice, and preparing to wrap it all up in an email is no easy feat. But regardless of how smooth we can get at keeping all our plates spinning, we are prone to making mistakes and […]
VoIP has come a long way from its humble beginnings and established itself as a trusted component of mainstream communication. An ever-increasing number of individuals and businesses rely on this technology for its simplicity, versatility, flexibility, and affordability. However, as the technology evolves, so do the questions surrounding the risks of VoIP. Risks of VoIP […]
Very few businesses can operate without a phone presence. Whether it’s for sales operations or customer support, brands need a way to communicate with their current and future clients. Voice over internet protocol (VoIP) providers offer businesses an affordable, modern, and more versatile alternative to classic landline phones, but questions of “reliability” create a hesitation […]
The technology that a small business relies on can be the deciding factor between exceptional growth and middling stagnation. And even within a category as familiar as phone systems, options abound. Since the introduction of the first commercial VoIP (Voice Over Internet Protocol) phone system in 1995, businesses have steadily been making their way from […]
Editor’s note: The following is a guest post by noCRM’s Head of Marketing, and online acquisition expert, Marc Turbé. noCRM is a SaaS lead management solution with a focus on the next action. Quick Links Steps to Building Your Sales Workflow Step 1: Research Your Prospects Step 2: Connect Via Sales Call or Email Step 3: […]
When distributing Aircall’s 2019 eCommerce Customer Service Experience Study, we knew our analysis would not be complete unless we addressed factors brands could feel across multiple business departments. More specifically, what is the broader impact of bad customer service? With more concrete data surrounding this topic, we suspect support pros may have more success inspiring […]
Online shoppers can submit their questions and comments through a wider variety of customer service channels than ever. As a result, brands on the other side of these interactions are continuously reevaluating where traffic is most likely to come through and how to align internal resources accordingly. To help support leaders make more confident decisions, […]
You’ve reached out to the customer service team at an eCommerce company and are eager to resolve your issue. So, would you rather wait one minute or wait two minutes for a response? Yeah, you’re right. That one’s a bit obvious. But, just curious here, would your willingness to wait ever vary depending on the channel you’re […]
Our original branding strategy probably took three hours and 30 seconds to develop. The first part was finding a name for the company we were about to create. Since our founding vision was to reinvent the business phone, we really wanted something that projected a sense of ease, accessibility, and simplicity. Three hours in, we […]
Sales managers know that comprehensive onboarding and training programs are the best way to ensure new hires are ready to make meaningful contributions fast. Fundamental disciplines — like learning how to find quality prospects and how to use the team’s lead tracking software — are very important. But there are other, perhaps even more important skills that […]
Contrary to popular opinion, business phone calls don’t actually end at the “click.” Although the customer has left, Sales and Support professionals still have work to do before starting a new conversation. This process of wrapping up the previous call before attending to a new one is called “after-call work” — and it’s vital to […]
Selling is an ancient profession, a useful skill, and a way of life. It also happens to be a lot of people’s first “real” job. This presents a real challenge for sales managers. In other industries, entry-level employees come prepared with applicable knowledge acquired via education or hobbies. Selling doesn’t fit this pattern though. Good […]
The phone system for modern business
