Blog - Aircall Blog

AWS AppSync: The Benefits of Implementing Pre-Resolver Caching

We’re using AWS AppSync as a “back-end for front-end” solution to provide a unified GraphQL API and real-time notifications (subscriptions) that our Resolvers are calling the Upstreams (REST): As we continue to scale, we saw that we were adding more and more pressure on our Upstream, which means we were also increasing our error number, […]

19 August 2022

Tech Team Stories

Understanding the Aircall Tech Stack: Programming Languages, Frameworks, Tools & More

In every interview, engineers ask: “What’s your Tech Stack, and what tools do you use?”. Every team has certain autonomy, but we still have some standards and tools shared across the organization. The Aircall engineering team is nearly 200 people, organized in agile teams owning different business domains like Telephony, User Management, Dashboard, Integrations, and […]

18 August 2022

Tech Team Stories

Illustration of one person kneeling while talking to someone sitting in a chair

5 Ways to Maintain Quality While Scaling Customer Support

When it comes to running a successful business, growth is inevitable. It’s a surefire sign that you’re doing things right, providing a high standard of customer service quality, and delivering a product people want. But for some companies, scaling can be scary. When everything is going so well, it feels like the last thing you […]

14 August 2022

Integrations

Using VoIP for recruiters makes hiring easier and faster for HR teams.

VoIP for Recruiters: The Benefits, Key Features & Integrations Experts Swear By

Recruiters and HR professionals know that finding and retaining the right talent isn’t an objective science. It requires going beyond what’s shared on a resume and uncovering a candidate’s true passion, intent, and personality. Seamless and regular communication is key to learning more about a candidate (especially for initial screenings), and phone calls are still […]

12 August 2022

Call Center

Virtual Phone System: How to Choose the Best Provider for Your Business

If the past few years haven’t convinced your company to invest in a virtual phone system, this article will. Bring your business into the 21st century with a cloud phone system and leave outdated landlines in the past. With teams spread across the globe, “the office” doesn’t hold the same appeal. For employers, this shift […]

9 August 2022

Call Center

13 Top-Recommended Tools to Supercharge Your Revenue Operations in 2022

Technology has completely transformed the way we do business. Whether it be through data-driven forecasting, automation, or the growth of eCommerce, the way companies operate is drastically different than it was 10 years ago. So how do businesses compete in this fully digitized world? By investing in revenue operations, better known as RevOps. Let’s dive […]

8 August 2022

Sales

Struggling with Lead Nurturing? Aircall and Teamleader Can Help

Trust is the fuel in the motor of relationship marketing: If it’s missing, nothing works. That’s why a positive customer journey starts with a well-conceived lead-nurturing and follow-up process. If you go beyond merely addressing prospects and successfully build a personal relationship with them, it’s only natural for contact quality to improve. Above all, this […]

5 August 2022

Sales

How AgriWebb Uses Data Analytics to Drive Efficiency for Farmers

We all know the importance of using data to make strategic decisions. But Aircall customer AgriWebb took it to the next level to create a lasting impact for farmers—while doubling their outbound call volume in the process. In our Customer Story, we spoke to Josh Collins, AgriWebb’s Head of Customer Success, to gain a deeper […]

2 August 2022

Customer Happiness

8 Call Metrics Every Sales Manager Should Keep an Eye On

Having fast and easy access to data is a real game changer: It provides your teams with precise information about the impact of their strategies. The right technology and the right sales acumen will make your sales team unstoppable. We’ve got a lot of experience helping SDR managers understand their team’s performance through numbers, so […]

25 July 2022

Sales

Aircall Appoints New Chief Executive Officer

NEW YORK, NY, July 19, 2022, 2 a.m. ET – Aircall, the business phone system, today announced that Michael Haske will join the company as Chief Executive Officer (CEO) effective September 2, 2022. Haske, previously the President and Chief Operating Officer at Paylocity, will succeed Aircall CEO Olivier Pailhes. Pailhes co-founded Aircall in 2014 and […]

19 July 2022

News

Growing Ticket Volume? Here Are 3 Ways to Use Integrations to Shorten Resolution Time

Agility is key for any successful business. It means you can deliver knockout experiences to your customers while recruiting prospects and setting yourself up for success. But a pesky issue can put it all at risk: growing ticket volume. Whether you’re handling an intro call or putting the final touches on a sale, resolution time […]

18 July 2022

Integrations

Illustration of a person talking on the phone in front of a yellow background

Why Every Business Needs to Cross-Sell and Upsell in 2022

Most businesses focus on acquiring new customers to make more sales. That’s what’s required for any business to continue operating and growing. However, most human beings don’t enjoy being sold to. The world has moved on from the hard sell and avoids salespeople who are too pushy. So how can you adapt if you want […]

14 July 2022

Sales

How to Create a Stronger Developer Experience by Optimizing Repository Management

Now that you’ve learned how we use Airbot to help Aircallees focus on high-value tasks instead of losing time on tedious ones, we also wanted to share how we enable PMs and QAs to implement commands to automate some of their tasks. Among them: pull request review summaries, a changelog generator, and release candidate criticality. […]

11 July 2022

Tech Team Stories

Implement These 5 Customer Experience Analytics to Upgrade Your Call Center

Experts agree: It pays to prioritize the customer experience. So what if we told you that analytics could be the secret ingredient you’re missing? To help you craft a seamless CX journey from start to finish, we’re taking a look at how to unlock the benefits of customer experience analytics, what this means for your […]

6 July 2022

Features

Group photo from Aircall's 2022 Company Offsite, featuring co-founder Olivier and Jonathan taking a selfie on stage

The Aircall story, by founders

As we hit the $100 million ARR milestone, co-founders Olivier Pailhes and Jonathan Anguelov share a reflection on the past eight years and what’s to come. We’ve decided to open our books, YES, you read right: We are making Aircall revenue public! We believe that in these uncertain times, our customers, prospects, and partners deserve […]

29 June 2022

News

Aircall exceeds $100 million in annual recurring revenue, and reaches Centaur status

The connected business phone joins a rare breed of businesses, only 8 years after its creation. One year after reaching a $1bn valuation and six years after its 1st million dollar ARR, Aircall reaches centaur status with $100m ARR (State of the cloud report 2022 – Bessemer Venture Partners). Key success factors include: strengthened partnerships, […]

28 June 2022

News

Total Economic Impact™ Study Finds That Switching to Aircall Can Produce 373% ROI

In May 2022, Aircall commissioned global market research company Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the potential financial impacts of switching to Aircall’s cloud-based phone system. After conducting customer interviews and building a composite organization, Forrester found that companies experienced a combined ROI of 373% over three years due […]

31 May 2022

News

Illustration of one person sitting and one person standing in front of a yellow background with green headphones

Meet Helen Cheuck: The Lead Behind Aircall’s Diversity Strategy

At Aircall, we believe in bringing value to voice–and that starts by listening to our employees and team members. Everyone at Aircall, irrespective of their origins, identity, background, and orientation, not only has a place in our company but a seat at the table—and the equal opportunities to develop and thrive. We make it our […]

18 May 2022

Startup Journey

Illustration of a woman sitting on a chair while talking on the phone with charts and diagrams in the background

5 Lessons We Learned from Rewriting Our Dashboard

For people who regularly use Aircall, you might have noticed we recently released a brand-new version of our dashboard. We’ve faced obstacles and surprises along the way, but it’s safe to say that we’ve learned a lot on this journey. Working on a similar project? We hope our insights and processes can help. Keep reading […]

11 May 2022

Tech Team Stories

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AWS AppSync: The Benefits of Implementing Pre-Resolver Caching

Understanding the Aircall Tech Stack: Programming Languages, Frameworks, Tools & More

5 Ways to Maintain Quality While Scaling Customer Support

VoIP for Recruiters: The Benefits, Key Features & Integrations Experts Swear By

Virtual Phone System: How to Choose the Best Provider for Your Business

13 Top-Recommended Tools to Supercharge Your Revenue Operations in 2022

Struggling with Lead Nurturing? Aircall and Teamleader Can Help

How AgriWebb Uses Data Analytics to Drive Efficiency for Farmers

8 Call Metrics Every Sales Manager Should Keep an Eye On

Aircall Appoints New Chief Executive Officer

Growing Ticket Volume? Here Are 3 Ways to Use Integrations to Shorten Resolution Time

Why Every Business Needs to Cross-Sell and Upsell in 2022

How to Create a Stronger Developer Experience by Optimizing Repository Management

Implement These 5 Customer Experience Analytics to Upgrade Your Call Center

The Aircall story, by founders

Aircall exceeds $100 million in annual recurring revenue, and reaches Centaur status

Total Economic Impact™ Study Finds That Switching to Aircall Can Produce 373% ROI

Meet Helen Cheuck: The Lead Behind Aircall’s Diversity Strategy

5 Lessons We Learned from Rewriting Our Dashboard

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