Blog | Aircall Blog

Collaboration is the key to building a hybrid workplace

The Secret to Building a Hybrid Workplace | Part II: Creating a Workplace Built on Collaboration

This article is a part of our series about building the ultimate hybrid workplace. Learn what a hybrid workplace is and how to hire hybrid employees. Businesses that have successfully integrated hybrid workspaces in their business models experience three times the return of investment. What makes a hybrid workplace successful? Collaboration. According to McKinsey: “Healthy […]

30 July 2021

Operations Management

Using tech to empower your team is easier than you think

Empowering Your Team in the Era of the Hybrid Workforce

In early May 2021, Google made headlines worldwide. It announced that it would be adopting a hybrid workforce model in response to employee demands. CEO Sundar Pichai explained in a blog post: “Our campuses have been at the heart of our Google community, and the majority of our employees still want to be on campus […]

28 July 2021

Operations Management

Building a hybrid workplace requires more than just business tools and a high internet speed. Learn about how collaboration is key to this work environment.

The Secret to Building a Hybrid Workplace | Part I: Benefits of the Hybrid Work Model

This article is a part of our series about building the ultimate hybrid workplace. Learn about how to leverage collaboration while working with both in-person and remote employees and how to hire hybrid employees. Before the pandemic, remote work was starting to gain traction. But as the COVID-19 virus became a worldwide threat, it transformed […]

23 July 2021

Operations Management

Increasing employee engagement is more than just PTO and health insurance. Learn how to create a more positive employee experience

From Snacks to Surveys: 7 Tips to Boost Employee Engagement

When your employees are happy, it’s easy to think you’re doing a good job. However, there are many reasons they might not be engaged and satisfied at work. What’s more, low employee engagement levels can harm their overall productivity and impact their ability to meet goals or targets. One of the best things you can […]

14 July 2021

Operations Management

Why call center analytics are the best tool for improving the customer experience

Call Center Analytics: The Data-Driven Way to Put Customers First

A customer-first culture makes for a successful business. You might think nurturing customer relationships comes down to anticipating needs and understanding behaviors, but one strategy you need to have at your disposal is thorough call center analytics. When you use analytics to provide a memorable, positive customer experience, you’ll not only see a spike in […]

7 July 2021

Support

Customer retention is often overlooked, but it brings tremendous value to a business and its bottom line. Here are six ways to improve your customer retention.

6 Key Factors to Improve Customer Retention

In 2013, an inventor named Jamie Siminoff appeared on the hit TV show, Shark Tank, hoping to land an investor for his company. He pitched his idea for a video doorbell, called Ring, and investors promptly rejected him. Five years later, Amazon acquired it for $1.1 billion. Ring is not just known for its incredible […]

30 June 2021

Customer Success

When you streamline your business’s operations management procedures, you make operations managers more effective.

Streamlining Operations Management Through Communication + Automation

It’s one thing to have a lot of employees and revenue, but it’s another to have operations management that enables optimum efficiency. Your business is a finely tuned machine, just like a sports car. The indicators of an efficient operation include digital transformation, automation, and communication, among many other factors. If your business is lacking […]

25 June 2021

Operations Management

Find out how an IVR system can benefit your business and improve your customer service

What Is Interactive Voice Response: IVR Definition & Benefits

This article was originally published on August 25, 2016, and has since been updated. You’ve been on your phone for what feels like hours, but it’s actually just been five minutes. Finally, a robotic voice greets you. After choosing from a list of options, you manage to troubleshoot your concerns with the help of that […]

23 June 2021

Call Center

Aircall raises $120M and is now valued above $1B to connect the present and build the future.

Announcing $120 Million Series D Funding — We’re Ready for Takeoff!

At Aircall, we didn’t expect to grow as quickly and as robustly as we did. It has been a very humbling experience. As many disruptors may know, we experienced setbacks and tough moments, but we always had this powerful drive to help millions of professionals create better communication between each other and their customers. With […]

News

Want to increase sales? You don’t need to use complex sales strategies. In fact, it can be as easy as just improving the customer experience.

Struggling to Increase Sales? It is Time to Focus on the Customer Experience

If you are struggling to increase sales in your company, it may be time to take a closer look at your existing customers experience to see how they interact with business. This will provide you good benchmarks for optimizations in order to increase sales. Suppose there are gaps between what customers expect from an interaction […]

21 June 2021

Customer Experience

Learn top strategies for increasing customer engagement, including taking an omnichannel approach

How to Increase Customer Engagement by Creating an Omnichannel Experience

Today’s customers don’t buy products in a vacuum. When they decide to do business with a company, they also consider the relationship they have with that company. They also think about how that company reflects their own values. To address this sentiment, you need to increase customer engagement and build meaningful relationships with consumers. In […]

18 June 2021

Customer Experience

Learn why first-contact resolution is critical to providing great customer service.

Excelling at the #1 Factor That Defines Good Customer Service

Your customers’ most direct point of interaction with your business is customer service. And that means the results of these customer service interactions can make or break their impression of your business. Providing good customer service then becomes imperative if you want your customers to see you in a positive light at every opportunity. After […]

16 June 2021

Customer Experience

Are You Measuring Team Performance Effectively:10 Tips to Create Top Performers

How well your teams perform reflects the quality of leadership within your call center and the way your leaders measure team performance. Effective call center leaders strive to make every team member a top performer. For that to happen, leaders need to define what a top performer is and establish how they measure team performance. […]

14 June 2021

Support

Why voice communication is one of the most important tools for impacting the customer experience

Using Voice Communication to Create Lasting Customer Impressions

Voice communication is a powerful tool for persuading and influencing small business customers. Today, customers generally prefer to do business over the phone or via digital means rather than take time out of their day to visit your business office. While in-person communication is ideal for certain transactions and interactions, the phone is still the […]

11 June 2021

Call Center

Learn how to choose customer support channels by following these best practices

How to Evaluate Which Customer Service Channels to Prioritize

Multiple studies, articles, and experts highlight the importance of delivering excellent customer service. But rarely do they discuss the concrete steps to achieving it. Choosing the most effective customer service channels is a good way to start. One challenge? Customer expectations are higher than ever before: 54% of customers have higher expectations in 2021 than […]

9 June 2021

Customer Experience

Find out how Aircall built our own sales compensation model throughout our growth.

How We Created the Best Sales Compensation Model

The best product or service in the world will never get off the ground without a high-performance sales team to close its deals. Developing a team like that requires you to attract and retain top-level sales talent. That means building the best sales compensation model you can to incentivize your sales professionals. But your sales […]

7 June 2021

Sales

Learn effective strategies that will help you improve your e-commerce customer experience

4 Ways to Improve Your E-Commerce Customer Service Experience

The e-commerce customer service experience has changed immensely over the past year and a half. Think about it—it feels like a lifetime ago when shopping was a part of your regular routine. You’d make a shopping list, plan your route, and maybe even grab a coffee on the way. Then you’d head out to the […]

4 June 2021

Customer Experience

The Most Effective Communication Channels for Personalized Customer Service

How do you let your customers know about your new products and services? How do they reach you when they need help? Everyone knows that effective communication is the foundation of good customer service. However, what isn’t widely known are the steps to effective communication, and one key element to this is the communication channels […]

2 June 2021

Customer Experience

By using text messaging best practices you can improve your SMS strategy. Learn why!

5 Text Messaging Best Practices for Your SMS Strategy

When was the last time you asked yourself if your business had a good SMS strategy? In today’s digitally connected world, more and more people keep their mobile phones within close range. As a result, SMS (short message service) text messages have become a common way to communicate using mobile devices. The SMS function is […]

28 May 2021

Tech

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The Secret to Building a Hybrid Workplace | Part II: Creating a Workplace Built on Collaboration

Empowering Your Team in the Era of the Hybrid Workforce

The Secret to Building a Hybrid Workplace | Part I: Benefits of the Hybrid Work Model

From Snacks to Surveys: 7 Tips to Boost Employee Engagement

Call Center Analytics: The Data-Driven Way to Put Customers First

6 Key Factors to Improve Customer Retention

Streamlining Operations Management Through Communication + Automation

What Is Interactive Voice Response: IVR Definition & Benefits

Announcing $120 Million Series D Funding — We’re Ready for Takeoff!

Struggling to Increase Sales? It is Time to Focus on the Customer Experience

How to Increase Customer Engagement by Creating an Omnichannel Experience

Excelling at the #1 Factor That Defines Good Customer Service

Are You Measuring Team Performance Effectively:10 Tips to Create Top Performers

Using Voice Communication to Create Lasting Customer Impressions

How to Evaluate Which Customer Service Channels to Prioritize

How We Created the Best Sales Compensation Model

4 Ways to Improve Your E-Commerce Customer Service Experience

The Most Effective Communication Channels for Personalized Customer Service

5 Text Messaging Best Practices for Your SMS Strategy

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