There’s a problem with customer service recruitment. Once someone in leadership gives the green light to hire new agents, support managers respond by filling seats as quickly as they can. They move fast to meet growing customer service needs. They move fast because they believe a role in support is something anyone can handle. But […]
While January may symbolize the end of the holiday season and a return to normalcy, it remains a particularly fraught time for eCommerce retailers. Studies show customer returns continue to climb yearly, adding up to almost $400 billion across all types of retail throughout the year. A large percentage of this happens right after the […]
Despite being around for less than two decades, Black Friday is as ingrained in the holiday lexicon as pumpkin pie and mistletoe. Cyber Monday, its more recent relative, has also enjoyed a quick climb by catering to those who’s ideal shopping experience involves skipping the lines and searching for deals from the comfort of their […]
Aircall is the phone system for modern business, and this means a few things. For one, we understand the contemporary workplace. Open floor plans, couches, Bevi machines, Sonos speakers playing 808s at 11 am… With all these options (and potential distractions), employers need to trust their employees are making choices that promote productivity and […]
Your credit report has changed. That’s the subject line of an email you receive from a popular credit monitoring service. Expecting praise for aggressively reducing your debt, you’re surprised when you open it. The email reads: “Hey Customer, It looks like there is a change to your TransUnion credit report. You fell behind on payments […]
If customer service is important to your business (of course it is!), you’re probably well acquainted with agents being inundated with calls. With just a basic phone system in place, this is probably more than they can handle. That’s where an automatic call distributor (ACD) system comes in. Automatic call distribution systems, otherwise known as […]
There’s a moment in every sales transaction, which — I promise you — nobody will ever stop talking about. If it goes well, it’ll strengthen teams like nothing else. If it goes badly… well, fingers will be pointed. We’re talking about the phase when a prospect changes hands from the SDR to the Account […]
Picture it: Your desk, 2020. After considering several software solutions, your team concludes it’s found The One. Before you can commit, you need to know how it connects with your existing tech stack. When demo day arrives, your sales rep leads with enthusiasm: You’ll save time! Double revenue! Become a king among men! The future […]
Retail has come a long way in the last few years. With more people doing their shopping online (and numbers expected to keep growing), having the right tools in place can be the difference between success and failure. Thankfully, when it comes to picking an eCommerce platform, there is something for everyone. From large enterprises […]
You finally did it. After eyeing those Facebook ads for weeks, you decide to book a week-long stay at a fancy resort for several hundred dollars below market rate. There’s just one catch: The rate you saw applies to a different property. You don’t discover this until you hit the landing page where your comparatively […]
There’s no secret to it. Making money in sales — particularly entry- to mid-level sales — isn’t about finesse. Hard work is the only reliable measure of success: Number of cold calls made, emails sent, hours logged, etc. But there is one very important moment in every SDR’s daily work that requires a little bit […]
Part of growing a business involves expanding globally. We want to continue to support our customers by making it easy and intuitive to create a local presence no matter where they are in the world. With Aircall, businesses can purchase local phone numbers across the globe. These familiar numbers improve productivity and help you get […]
For an SDR, conversations are gold. It’s good when they happen through email, better still when they’re over the phone, and best when they’re in-person. Trade shows and events present a seriously valuable opportunity for SDRs. Who wouldn’t want to potentially make half their month’s quota in a single day? Plus, events give sellers the […]
The phone system for modern business
