Customer Experience & Cloud Call Center | Aircall Blog

Selling to Vice President Level Executives: An Insider Look

Successful B2B sales can be an indirect, multi-step process. Who are the decision makers? What metrics do they care about? Is there a particular communication style I should adopt? How can my product fulfill a need for this organization? Collecting this information will usually involve research, discovery calls/emails, and a healthy amount of Linkedin stalking. […]

16 August 2018

Sales

How Home Bay Helps Buyers & Sellers Fast-Forward Real Estate Transactions

Months of stress, pounds of paper, and waves of regret over whether you could’ve gotten a better deal. Historically, these have been the inevitable side effects of buying or selling a home. Now, one San Diego startup is poised to disrupt that equation with a smart take on a familiar formula. Not only does its […]

3 August 2018

Customer Success

The Essential Sales (Summer) Reading List

As you lie on the beach and try to finish that frozen margarita before it becomes too watery, why not absorb some information that’ll help you get back to this happy place sooner? “Read 500 pages like this every week. That’s how knowledge builds up, like compound interest.” – Warren Buffett when asked how to become […]

1 August 2018

Sales

Why Kustomer Partnered With Aircall... Shared Audiences, Shared Goals

The world is changing, and today’s brands need to create a memorable customer experience to stay competitive. Social media, review sites, and an increased desire for instant solutions makes creating an environment for success even more challenging Luckily, innovative software offers a solution. Hyper-Informed Conversations Kustomer is a complete management platform for customer experience and […]

26 July 2018

Partnerships

5 Timeless Sales Strategies to Help You Win More Deals

The internet is full of sales strategies that aim to help you reach your monthly quota in no time. “Be empathetic” “Do your research” “Grow your network” But these directions tend to be vague. What are the real and actionable recommendations behind them? No one approach will single-handedly lead you to the commission-based promised land, […]

23 July 2018

Sales

Your Phone System Service Level Agreement (SLA) - What it is, why you need it...

Choosing a phone system isn’t like shopping for jeans. If a phone system is awkwardly tight around your calves, you can’t just return it with the tag still on. You may be stuck wearing that ill-fitting phone system until your contract runs out. This is why your service level agreement is important. It’s an official […]

13 July 2018

Support

Aircall is a HubSpot Premier Partner: Here’s why that’s good for you…

Aircall has climbed the ranks of HubSpot integrated software and is now a Premier Partner. This is great news for… Aircall Aircall Users HubSpot Users Everyone Everywhere In all seriousness though, here’s what this important milestone represents: 1. Aircall has been installed over 500 times via the HubSpot Connect Marketplace Before ever picking up a […]

6 July 2018

Partnerships

When is it Okay to Start Outsourcing Customer Service?

The topic of outsourcing customer service can be a difficult conversation to have for a few reasons. Aside from being a universal-punching bag for politicians, it can seem like a huge undertaking, especially for young companies. You may be asking yourself: Is it really necessary? Will I regret this move? Is it too much too […]

28 June 2018

Support

How Flexible Phones Brought One Travel Company Closer to Its Customers

Nothing inspires summer vacation plans quite like a winter in Boston. But as 110 inches of snow blanketed the city throughout the 2014-2015 season, one nearby travel agency was struggling to take advantage of local wanderlust. Dangerous driving conditions had forced many Crystal Travel & Tours’ employees to work from home, leaving them disconnected from […]

25 June 2018

Customer Success

Want to Improve Customer Retention? Start With Cleaner Data

Editor’s Note: This is a guest post from Vanessa Rombaut, Content Manager of PieSync‘s award-winning blog “In The Pipeline” and a featured writer in various tech publications and websites. We now have access to an unprecedented amount of customer information, but all too often this resource sits in our databases gathering digital dust. Don’t let that […]

15 June 2018

Customer Happiness

Gorgias Builds Strong eCommerce Relationships With Aircall

Gorgias is a helpdesk platform designed for today’s customer-focused eCommerce brands. By integrating multiple communication channels and supporting eCommerce solutions like Shopify, Gorgias helps teams expertly manage every customer conversation in one centralized space. Turning Customers Into Advocates Gorgias’s forward-thinking approach to marketing actually begins with the end in mind. By exceeding expectations in terms […]

29 May 2018

Partnerships

How Transparency Is Transforming FR8Star’s Operations (and Industry)

How would you ship an 85,000-pound excavator from a warehouse outside Omaha to a construction site in Orlando? Traditionally, it’s been a case of choosing the better of two bad options. If you prefer the do-it-yourself route, you can spend the next few days calling carriers, analyzing estimates, and verifying credentials. Or, if time is […]

24 May 2018

Customer Success

Aircall After Series B: The Road to Reinventing the Business Phone

It’s been a week of celebration and reflection since securing $29 million in Series B funding, but now we’re resuming our mission with renewed energy. Aircall is going all in on these three initiatives: Creating an Extraordinary Experience Our company was founded on the idea that voice conversations had become commoditized — and only a […]

22 May 2018

News

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