Tips for customer experience and cloud call center

9 Sales Leaders Share What Every New Rep Needs to Learn While Onboarding

Selling is an ancient profession, a useful skill, and a way of life. It also happens to be a lot of people’s first “real” job. This presents a real challenge for sales managers. In other industries, entry-level employees come prepared with applicable knowledge acquired via education or hobbies. Selling doesn’t fit this pattern though. Good […]

22 March 2019

Sales

3 Habits Every Remote Employee Needs For Better Work-Life Balance

From more productivity and stronger employee retention, to higher morale and better work-life balance, we know working remotely, well…works. But when your office and your home are the same place, there’s a unique set of challenges waiting to cancel out those benefits if left unaddressed. Here are the habits you’ll need to create the harmony […]

22 March 2019

Best Practices

Always & Forever: Building Customer Relationships that Last a Lifetime

All great relationships require work. That’s why we recently invited NYC’s best and brightest CX pros to our office for an event focused on taking customer relationships to the next level. We teamed up with our friends at Greenhouse, Untuckit and Flatiron Health to to lead a candid conversation about what brands can do to inspire long-term customer loyalty. […]

20 March 2019

Customer Success

A cohesive team accelerates sales onboarding

Simple Tips to Accelerate Sales Onboarding

A good sales onboarding process prepares new hires for the expectations and workload of a successful career in sales with your organization. It’s during this program that they’ll learn how to work within the system you’ve created. New employees will discover how to use your sales software, connect with ideal customer profiles, and deliver an […]

15 March 2019

Sales

Onboarding Remote Workers: How to Do It Right

It’s generally thought that onboarding remote workers is harder than doing the same with your in-house workforce. The distance and lack of physical presence can make it hard to encourage and facilitate communication, which can quickly lead to misunderstandings and low employee morale if left unchecked. The most crucial part of a remote employee’s onboarding program […]

14 March 2019

Management

How PieSync Helps Hotel-Spider Connect Aircall to All Its Core Tools

[Editor’s Note: A version of this story originally appeared on the PieSync blog] Swiss hotel technology leader, Tourisoft, has spent the past 15 years finding innovative ways to help hoteliers gain more visibility and control over their operations. Its flagship platform, Hotel-Spider, support this goal by synchronizing data from various booking sites to provide up-to-the-second […]

14 March 2019

Partnerships

Sales Training Techniques for the Modern Manager

Selling is a paradoxical profession. It’s always changing but it’s also staying the same. For managers, that means balancing sales training techniques to promote both time-tested methods and promising new approaches. This guide will cover the strategies, tips, and structures you’ll need to keep your full sales team engaged, prepared, and poised to win deals. […]

8 March 2019

Sales

7 Tips That Increase Remote Team Productivity

As the benefits of remote work continue to reveal themselves to employees and executives alike, more teams are debating the best ways to take advantage of the trend. Inside all these conversations, though, is at least one common concern: How do remote teams embrace flexibility without sacrificing productivity? The seven questions below are designed to […]

7 March 2019

Management

Is Your Sales Onboarding Effective? 6 Ways to Know For Sure

Sales managers can discover recipes for a well-rounded sales onboarding program pretty easily, but knowing if those efforts have truly been effective is harder. On one hand, you can look at metrics. Are new sales representatives hitting their targets? But even if they’re reaching monthly quotas, is their approach efficient and sustainable? And then there’s […]

4 March 2019

Sales

How to Onboard New Salespeople & Turn Potential Into Profits

The most important part of any relationship is the beginning. This is especially true when companies battle to attract and retain top talent. Onboarding plays a crucial role in first impressions, as well as the productivity and long-term happiness of employees within an organization. But even talented sales candidates can turn into liabilities if their […]

27 February 2019

Sales

Why More Managers Are Realizing the Benefits of Remote Work

With the improvement of old technologies and the introduction of new ones, working remotely is now easier than ever. And this reality is impacting more than just a few creative freelancers. A study by Global Workplace Analytics reported that the amount of Americans telecommuting and working remotely increased 115% in the ten years between 2007 […]

27 February 2019

Management

Customer Service Skills That Will Survive the Age of Automation

The automation of repetitive and difficult manual tasks is a welcome component of modern life, bringing prosperity and freeing up time and labor. However, the introduction of intelligent technology is posing uncomfortable questions in the modern workplace. Across all industries, and particularly in customer service, professionals are starting to wonder: Will we be replaced by […]

22 February 2019

Support

What Is Consultative Selling & How Do Sales Professionals Master It?

Consultative selling, also known as needs-based selling, is a sales tactic in which the seller acts primarily as an advisor, focused on helping a prospect solve one or more critical business issues. The ideal conclusion to the conversation, of course, is that the prospect decides the seller’s product or service is the best path to […]

21 February 2019

Sales

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