Blog - Aircall Blog

Customer-Centricity Reaches New Heights: How Our Team Grew from 1 to 30 Employees in APAC

When we opened our Sydney office at the beginning of this year, we knew great things were ahead for the Asia-Pacific region. Account Executive Sheldon Brady was the first employee in APAC. “Being the first employee in the Asia-Pacific region, I knew this would be an incredible adventure to embark on. Localizing pivotal roles in […]

17 September 2021

News

Person wearing orange pants reading in a yellow chair

10 Sales Books That Will Help You Reach Your Professional Development Goals

Beyond hitting your sales goals, focusing on professional development is key to growing your career. Taking courses, attending conferences and events, and networking are all great strategies, but heading to the stacks is one of the easiest ways you can boost your sales knowledge. So whether you fell into sales or chose it (and whether […]

15 September 2021

Sales

Aircall added Native SMS—learn more about how you can use it to reach your customers

Extending the Conversation with Native SMS

We believe in the power of conversation. Until now, that has meant focusing exclusively on voice, the communication channel that people rely on for the most urgent and sensitive support inquiries, and that allows an account executive to listen for inflection and tone during a sales call. Nothing replaces a live, in-the-moment, back-and-forth conversation. But […]

9 September 2021

Product Update

Struggling With Your Voice Communication Strategy? 4 Mistakes Brands Make

How many calls does your customer service team receive in a day? A thousand? With a high number of calls coming in, it’s natural to feel a bit overwhelmed. Offering customer service via your voice communication strategy can already eat up a lot of your team’s time. And that doesn’t even include the queries they […]

6 September 2021

Customer Experience

How to create an inclusive and supportive virtual office for your remote team

20 Tips to Creating a Virtual Office for Your Remote Team

Justin Champion is a part-time digital nomad, author of Inbound Content, and Principal Content Professor for HubSpot Academy. Justin created HubSpot Academy’s Digital Marketing Course, which has awarded thousands of certifications to professionals across the globe. You can find him on Twitter @JustinRChampion. As a manager, you’re responsible for overseeing and leading the work and […]

30 August 2021

Remote Teams

New to Call Center Outsourcing? Here’s How to Use It to Boost Support Quality

One of the biggest concerns about outsourcing customer service is the idea of having someone else manage your front office. How can you ensure that your outsourced customer support team is maintaining your standards? Will they help improve your customer service, or will they paint a bad picture of your company? The reality is that […]

25 August 2021

Call Center

Aircall by the Numbers: Exploring Cultures Through Phone Data

When traveling or speaking with people from other countries, it’s easy to find similarities and differences that unite cultures and make them distinct. What may seem bizarre in one country could seem completely normal in another. Three cheek-kisses or two? What’s considered adequate personal space? Is this person being rude or concise? Isn’t it strange […]

23 August 2021

Research

How call recording software can help you improve the customer experience

Why the Best Support Teams Use Call Recording Software

Good customer service means listening to your customers. But with hundreds of calls coming in constantly, how can you keep track of everything they said? Moreover, how can you make sure that your agents are listening and addressing the customers’ concerns? There’s only one way to keep track of all the calls, so let us […]

18 August 2021

Customer Experience

Why you need to use VoIP for your business

The Benefits of Using a VoIP Provider for Your Business

VoIP is the easiest and most advanced way to enhance internal and external business communications. And with Aircall as your dedicated VoIP provider, you can do so much more with your business phone system. What Is VoIP? The term VoIP is an acronym for Voice over Internet Protocol. In a nutshell, it’s a telecommunications technology […]

13 August 2021

Tech

How to choose the best call recording software for your team

Choosing Call Recording Software: How to Pick the Best Technology for Your Team

Choosing call recording software is difficult, to say the least. There are tons of options available that vary greatly in cost, features, ease of use, and more. You’ll also have to decide if you need the most expensive one with all sorts of bells and whistles or if you can settle for an affordable one […]

11 August 2021

Customer Experience

Hiring hybrid employees: traits to look for

The Secret to Building a Hybrid Workplace | Part III: Hiring Hybrid Employees

This article is a part of our series about building the ultimate hybrid workplace. Learn about the benefits of this type of workplace and how to leverage collaboration while working with both in-person and remote employees. A hybrid workplace is when a company has a combination of in-person and remote employees. With a hybrid workplace, […]

6 August 2021

Operations Management

Essential factors to consider when developing your hybrid workforce

Developing a Hybrid Workforce? Here Are the Top Factors to Consider

A recent survey conducted by global consulting firm PwC found that most executives and employees expect the hybrid workforce to become more widespread in the second quarter of 2021. Experts claim that while this will depend on the pandemic and vaccine distribution, companies will likely start making flexible work schedules permanent. Companies planning to embrace […]

4 August 2021

Operations Management

Collaboration is the key to building a hybrid workplace

The Secret to Building a Hybrid Workplace | Part II: Creating a Workplace Built on Collaboration

This article is a part of our series about building the ultimate hybrid workplace. Learn what a hybrid workplace is and how to hire hybrid employees. Businesses that have successfully integrated hybrid workspaces in their business models experience three times the return of investment. What makes a hybrid workplace successful? Collaboration. According to McKinsey: “Healthy […]

30 July 2021

Operations Management

Using tech to empower your team is easier than you think

Empowering Your Team in the Era of the Hybrid Workforce

In early May 2021, Google made headlines worldwide. It announced that it would be adopting a hybrid workforce model in response to employee demands. CEO Sundar Pichai explained in a blog post: “Our campuses have been at the heart of our Google community, and the majority of our employees still want to be on campus […]

28 July 2021

Operations Management

Building a hybrid workplace requires more than just business tools and a high internet speed. Learn about how collaboration is key to this work environment.

The Secret to Building a Hybrid Workplace | Part I: Benefits of the Hybrid Work Model

This article is a part of our series about building the ultimate hybrid workplace. Learn about how to leverage collaboration while working with both in-person and remote employees and how to hire hybrid employees. Before the pandemic, remote work was starting to gain traction. But as the COVID-19 virus became a worldwide threat, it transformed […]

23 July 2021

Operations Management

Increasing employee engagement is more than just PTO and health insurance. Learn how to create a more positive employee experience

From Snacks to Surveys: 7 Tips to Boost Employee Engagement

When your employees are happy, it’s easy to think you’re doing a good job. However, there are many reasons they might not be engaged and satisfied at work. What’s more, low employee engagement levels can harm their overall productivity and impact their ability to meet goals or targets. One of the best things you can […]

14 July 2021

Operations Management

Why call center analytics are the best tool for improving the customer experience

Call Center Analytics: The Data-Driven Way to Put Customers First

A customer-first culture makes for a successful business. You might think nurturing customer relationships comes down to anticipating needs and understanding behaviors, but one strategy you need to have at your disposal is thorough call center analytics. When you use analytics to provide a memorable, positive customer experience, you’ll not only see a spike in […]

7 July 2021

Support

Customer retention is often overlooked, but it brings tremendous value to a business and its bottom line. Here are six ways to improve your customer retention.

6 Key Factors to Improve Customer Retention

In 2013, an inventor named Jamie Siminoff appeared on the hit TV show, Shark Tank, hoping to land an investor for his company. He pitched his idea for a video doorbell, called Ring, and investors promptly rejected him. Five years later, Amazon acquired it for $1.1 billion. Ring is not just known for its incredible […]

30 June 2021

Customer Success

When you streamline your business’s operations management procedures, you make operations managers more effective.

Streamlining Operations Management Through Communication + Automation

It’s one thing to have a lot of employees and revenue, but it’s another to have operations management that enables optimum efficiency. Your business is a finely tuned machine, just like a sports car. The indicators of an efficient operation include digital transformation, automation, and communication, among many other factors. If your business is lacking […]

25 June 2021

Operations Management

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Customer-Centricity Reaches New Heights: How Our Team Grew from 1 to 30 Employees in APAC

10 Sales Books That Will Help You Reach Your Professional Development Goals

Extending the Conversation with Native SMS

Struggling With Your Voice Communication Strategy? 4 Mistakes Brands Make

20 Tips to Creating a Virtual Office for Your Remote Team

New to Call Center Outsourcing? Here’s How to Use It to Boost Support Quality

Aircall by the Numbers: Exploring Cultures Through Phone Data

Why the Best Support Teams Use Call Recording Software

The Benefits of Using a VoIP Provider for Your Business

Choosing Call Recording Software: How to Pick the Best Technology for Your Team

The Secret to Building a Hybrid Workplace | Part III: Hiring Hybrid Employees

Developing a Hybrid Workforce? Here Are the Top Factors to Consider

The Secret to Building a Hybrid Workplace | Part II: Creating a Workplace Built on Collaboration

Empowering Your Team in the Era of the Hybrid Workforce

The Secret to Building a Hybrid Workplace | Part I: Benefits of the Hybrid Work Model

From Snacks to Surveys: 7 Tips to Boost Employee Engagement

Call Center Analytics: The Data-Driven Way to Put Customers First

6 Key Factors to Improve Customer Retention

Streamlining Operations Management Through Communication + Automation

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