Business Communication and VoIP Trends

AI Order Agent: Answer "where is my order?" automatically

Aircall's AI order agent answers “where is my order?” in seconds, looks up live Shopify orders, and deflects up to half your retail call volume, 24/7....

Eleonore Le BihanAugust 20, 2026

4 Minutes

Features

August 20, 2026

4 Minutes

AI Support Agents: Resolve every request, day or night

Features

August 20, 2026

4 Minutes

AI SDR Agent: The AI Voice Agent that qualifies leads, books meetings, and closes more deals

Features

August 20, 2026

4 Minutes

The AI receptionist that answers every call, 24/7

News

July 29, 2026

2 Minutes

Aircall Insider: Stop splitting lists, and start dialing with Outbound Campaigns

Features

July 15, 2026

4 Minutes

Five updates to AI Assist: Predicted CSAT, real-time assistance cards from your knowledge base, 10 new languages, and more

Tech

July 11, 2026

11 Minutes

What is AI call scoring and what surfaces from every call?

Tech

July 10, 2026

11 Minutes

AI quality assurance for call centers: score every call automatically

Tech

July 9, 2026

12 Minutes

Contact center vs call center: what routes and what connects?

Research

July 8, 2026

14 Minutes

How to choose call center software: what powers the right decision?

Debugging EKS connectivity issues: A journey through Istio, mTLS, and DNS challenges

How a single dig +tcp command finally revealed why one of our OpenSearch clusters was unreachable from half our Kubernetes pods, and why it stopped a production migration in its tr...