Tips for customer experience and cloud call center

How Adyen’s Customer Support Simplifies Global Payments With Aircall + Zendesk

In the past week, you’ve probably conducted a financial transaction through Adyen’s unified commerce payments platform without knowing it. With customers ranging from tech giants like Airbnb and Spotify to retail staples like Gap, Adyen is the unsung hero behind billions of dollars in payments each year. Since they process all common payment methods and […]

23 July 2019

Support

3 Steps to Improving Sales Productivity

Increasing sales productivity is one of the most powerful growth levers that sales managers can use to scale their business. The more productive your reps are, the faster they’ll build lists of target prospects, create meaningful relationships, and close deals. But optimizing sales productivity isn’t as easy as implementing a new tool or hosting a […]

19 July 2019

Sales

Three Pillars of Mega-Successful Sales Prospecting Programs

A well-structured sales prospecting process is vital to consistently closing deals. Unfortunately, most teams are still fighting off chaos at the very top of the funnel. So, how do you build a dependable prospecting strategy? We asked sales leaders from Gong, Outreach, and Aircall to tell us how they set their teams up for success […]

20 June 2019

Sales

Programming in Paradise: 8 Hours Spent Hacking The Aircall API

Overview Why Did We Do This? The Rules of Competition Teams and Projects Common Themes in Projects Two Main Takeaways Work at Aircall Why did Aircall send its French and U.S. teams to the Moroccan desert for four days in the heat of June? For one, summer has been slow-coming in both Paris and NYC, […]

19 June 2019

Startup Journey

In the Limelight: Live Customer Support Tips to Shine Under Pressure

There is nothing more terrifying than giving a speech in front of a live audience… except maybe improvising live customer support. Which is why Aircall and MaestroQA recently gathered a crew of customer support leaders to learn how they train their teams to handle the pressure. Check it out! Between custom-made artwork, glamour shots […]

12 June 2019

Customer Happiness

3 Steps to Perfect The Customer Service Language at Your Company

Ask any journalist, novelist, editor, or event speaker — language matters. Which words you use, and how you choose to relay them, can dramatically alter the way your audience interprets your message. The added challenge for customer service pros is that their audience can change with every new interaction. Even if all their customers shared […]

11 June 2019

Support

Product Update: Setting Up Your Numbers

The ability to set up quickly and scale efficiently is vital to growing teams. During this critical time, hiring, onboarding, and training are at the forefront of every manager’s mind. The tools we use to help us get to where we need to be should be making the ramp-up process easier, not harder. And while […]

10 June 2019

Product Update

How Much Does a Business VoIP Phone System Actually Cost?

Talk is cheap, but communication is priceless. A reliable way to interact with customers, clients, and prospects is vital to running a business. Which makes picking the right phone system a critical choice for your company’s success. While it was certainly understandable to critique VoIP (Voice over Internet Protocol) phone quality in the past, it […]

3 June 2019

Call Center

Stress-Free: Setting Up Your Business VoIP Service

Compared to traditional landline phone systems, setting up voice over internet protocol (VoIP) service is much faster and simpler. Depending on which vendor and what features you choose, this setup can be completed in a matter of minutes. However, while the download and customization steps are nearly instant, other requirements might need to be met […]

22 May 2019

Best Practices

NiceReply, Qualitista and Aircall Superheroes

How To Superpower Your Support Using Call Surveys and Conversation Reviews

Customer support agents are masters of multitasking. Responding to a customer, while pulling up information, Slacking a coworker for advice, and preparing to wrap it all up in an email is no easy feat. But regardless of how smooth we can get at keeping all our plates spinning, we are prone to making mistakes and […]

21 May 2019

Partnerships

VoIP Risks Resolved: How to Address Security Threats

VoIP has come a long way from its humble beginnings and established itself as a trusted component of mainstream communication. An ever-increasing number of individuals and businesses rely on this technology for its simplicity, versatility, flexibility, and affordability. However, as the technology evolves, so do the questions surrounding the risks of VoIP. Risks of VoIP […]

20 May 2019

Best Practices

Is VoIP a Reliable Service for Your Business?

Very few businesses can operate without a phone presence. Whether it’s for sales operations or customer support, brands need a way to communicate with their current and future clients. Voice over internet protocol (VoIP) providers offer businesses an affordable, modern, and more versatile alternative to classic landline phones, but questions of “reliability” create a hesitation […]

13 May 2019

Tech

Proven Benefits of VoIP for Small Businesses With Big Plans

The technology that a small business relies on can be the deciding factor between exceptional growth and middling stagnation. And even within a category as familiar as phone systems, options abound. Since the introduction of the first commercial VoIP (Voice Over Internet Protocol) phone system in 1995, businesses have steadily been making their way from […]

9 May 2019

Customer Happiness

The phone system for modern business

Privacy Terms of use Sitemap