Without customers who make purchases, refer friends, and keep coming back for more, it’s very hard to grow a business. Making your customers feel important is a vital component of this cycle. Businesses typically rise to the top when they offer the types of products and services that people want. But warning: This doesn’t mean […]
In 2022, the days of the long sales lunch are coming to a close. After decades of technological innovation and two years of pandemic disruption, closing a deal today is about so much more than picking up the tab. This is clearer now than ever, with 64% of sales leaders who transitioned to remote selling […]
In the last three years, a lot has changed in terms of telephony. Analog and ISDN connections are disappearing, the number of VoIP connections is increasing, and video calls are enjoying unprecedented popularity. Considering the recent developments in the industry, companies have every reason to be excited for 2022: From now on, you can benefit […]
Welcome to our series about the Aircall engineering journey. Learn more about the interview process, your first days, and your first weeks. Like the seasons in a year, Aircall is organized into quarters (Q1 to Q4), and some milestones and meetings are repeated with this frequency. Team-building activities Aircall is a fast-growing, multicultural, inclusive company. […]
Thanks to the internet, companies have the potential to sell to anyone, anywhere. They can also market their products and services through digital channels to prospects around the world. It only makes sense that the customer experience they offer includes global support teams as well. Unlike sharing digital advertising across continents or conducting international e-commerce […]
Choosing the best dialer software for your business’ call center can seem overwhelming. But it doesn’t have to be! These days, there are many options for outbound dialers. At Aircall, we’ve optimized cloud-based call center software with our power dialer solution. Read on to learn how call center dialers work, key features, how to increase […]
Consultative selling, also known as needs-based selling, is a sales tactic in which the seller acts primarily as an advisor, focused on helping a prospect solve one or more critical business issues. The ideal conclusion to the conversation, of course, is that the prospect decides the seller’s product or service is the best path to […]
If there were ever a question of how important a high-performing technology team is to an organization’s success, the pandemic has provided an unequivocal answer. The work IT departments did during the early days of the coronavirus pandemic ensured that businesses that needed to quickly switch to remote could get there seamlessly. IT leaders helped […]
Welcome to our series about the Aircall engineering journey. Learn more about the interview process, your first weeks, and finally—what to expect during your first quarter and your first year. See our current openings. Well, we left the last post after you passed the hiring process, celebrating with your former (or even new) colleagues. In […]
SMS business texting is an easy, convenient way to meet customers where they’re at. As you build your omnichannel communication plan, incorporating SMS is a key way to take your strategy to the next level. To identify why this channel is important and some of the main benefits, we turned to Product Marketing Manager Angelica […]
Welcome to our series about the Aircall engineering journey. Learn more about your first day, first weeks, and what to expect during your first quarter and year. See our current openings. Aircall is growing fast. We’re hiring engineers in France, Spain, and the UK. As an engineering manager, I’ve participated actively in this process, interviewing […]
Working in sales comes with its perks: a company car, bonuses, travel—and up until recently, a work phone. Employers are starting to adopt the “bring your own device” (BYOD) policy that is projected to hit almost $367 billion by 2022, up from just $30 billion in 2014. With 81% of people globally owning a smartphone, […]
From best practices to collecting feedback and from writing job descriptions and creating internal recruitment processes, the holiday season gives HR professionals time to reflect. This year, the U.S. saw a record number of job postings, making the job market more competitive than ever. This means employers have had to rethink how they approach their […]
Over the past year, Aircall has seen tremendous product- and people-led growth. We’ve focused on upgrading our product and integrations, hiring (ending the year with 600+ new Aircallees), and helping 10 000 customers build richer conversations, but there is so much more we want to do in 2022. Before we get into that though, let’s […]
From spending all day roasting a turkey to waking up early for Black Friday shopping, we don’t need to tell you that the holidays are well underway. As the end of the year quickly draws to a close, how can you take full advantage of all Aircall’s cloud-based phone system has to offer? That’s where […]
Aircall’s head of sales and deployment for APAC, Brian Game, recognizes that there’s a right way to share big life news with his family. The same can be said for brands when they’re communicating with customers. Game was making this point because Aircall’s GROW ANZ session had him debating a question that’s probably being asked […]
The first thing people do when they wake up? Grab their cell phone. From checking texts and emails to scrolling through social media feeds, phones help people stay connected to the world around them. That’s why it’s no surprise companies—and specifically sales teams—are shifting to a mobile-first approach. By investing in mobile-first technology, sales reps are […]
Once your business has decided to move away from traditional phone services, the search for the best VoIP provider becomes a critical step in modernizing the way your team communicates. Choose the right partner, and it’ll be easier to scale the technology as your business grows and expands into new markets. You’ll be able to […]
The phone system for modern business
