Aircall Blog | Delight customers

How iotum’s customer support team uses Aircall and Desk.com

One of our favorite Aircall users is iotum, an international company that offers a wide range of conference calling and web conferencing services. Among those services is FreeConference.com, a group conferencing platform which provides video conferencing, international numbers, call recording, screen sharing and much more. They’ve agreed to tell us about how they use the […]

25 July 2017

Use Case

How to deal with 7 unexpected customer support scenarios

Customer support is sometimes considered a repetitive and straightforward task, but only by people who’ve never worked in the field. While it’s true that some support situations tend to repeat themselves, the average agent is met with challenging and unexpected scenarios every single day. The limits of call scripts Many support managers provide their representatives […]

21 July 2017

Customer Experience Support

How to remain competitive during the summer business slump

It’s summertime, and the living is easy. Unfortunately, the peril lies in taking it a little too easy. The summer months mean a change of rhythm for many businesses: some see their activity increase, but most notice a summer business slump. In fact, a Captivate study finds that overall productivity dips by 20% during the […]

10 July 2017

Sales Support

Aircall and Kustomer team up to bring support data to your phone calls

We’re delighted to announce our partnership with Kustomer, whose intelligent support CRM now integrates flawlessly with Aircall’s phone system. Kustomer aims to transform the way businesses serve their customers by providing a CRM which streamlines support operations and increases support teams’ productivity. Their software centralizes customer interactions over multiple channels, and empowers support representatives to […]

5 July 2017

Call Center Product Update

How to succeed internationally from your home office

Nowadays, an ever-growing list of companies and professionals opt to work remotely. The number of remote workers has been steadily rising since the 90’s. This increase is easily explained: a majority of telecommuters report heightened productivity and reduced stress, and their employers notice a lower employee turnover and savings in operating costs. You may be […]

29 June 2017

Call Center Customer Experience

How the new Aircall-Salesforce integration powers up your business

Here at Aircall our mission is to add value to your phone channel through powerful integrations that connect our phone system to your essential business tools, such as Salesforce. As the most used CRM software, Salesforce Cloud and Salesforce Service are fundamental tools to enhance exchanges with your customers. The new Aircall-Salesforce integration will help […]

6 June 2017

Product Update

How to use click-to-dial and 7 other tricks to be better at sales

Sales is an incontrovertibly competitive field. So naturally, the competitive people who make up that field are always looking to improve their performance, from first contact to close. This article will detail how the combination of empowered salespeople and effective processes (such as click-to-dial) can light a fire under a sales department’s productivity. Boosting sales […]

19 May 2017

Call Center Sales

5 customer support job descriptions to build an all-star team

As a field and as a department, customer support is no longer relegated to the kids’ table. Customers are afforded more options than ever, and as a result, their expectations in terms of service and support are soaring. In order to satisfy them, your business requires a crack support team. Here are five customer support […]

16 May 2017

Support

Hunting vs farming customers - A virtuous cycle between Sales and Success teams

With the emergence of the subscription economy and in particular in the SaaS industry, we have come to distinguish 2 main business activities that contribute to the growth of a company: Hunting and Farming. The purpose of Hunting is to go out in the world, identify potential customers and close deals – this is the […]

15 May 2017

Customer Success Sales

4 ways a collaborative phone solution will benefit your customers

A traditional phone installation can be rather fragmented: SIP phones for hardware, disparate software for contacts, call logs, support tickets, task assignment, etc. A collaborative phone solution is a phone setup which unifies communication (both internal and external) across your whole team and your various business tools. How does a collaborative phone solution work? Computer […]

11 May 2017

Call Center Customer Experience

WeWork brings Aircall's call center software to their brand new Services Store

Aircall is excited to announce our partnership with WeWork on the launch of their new WeWork Service Store, a brand-new integrated hub for business services that gives members the freedom to do what they love without the hassles of traditional business management. Aircall’s partnership with WeWork fits in perfectly as the platform has teamed up […]

9 May 2017

Customer Happiness

How to Recruit Your First Customer Support Employee

We’ve looked at how to successfully scale your customer support team before. But before you can scale your team from one to five, or ten, or a whole busload, you need to start building it. What about your very first scaling operation, the one from zero to one? This article will explain how to recruit […]

5 May 2017

Call Center Support

How to Nip VoIP Issues In The Bud and Make Every Call Count

The switch to a VoIP phone system can be tricky. A strong, reliable internet connection isn’t the be-all, end-all to a seamless experience. If your installation isn’t properly configured and if your hardware isn’t up to snuff, you’ll find that VoIP issues keep cropping up and hindering your ability to place calls. We know that […]

25 April 2017

Call Center

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