Blog - Aircall Blog

How SaaS Unicorn Pipedrive Uses Klaus, Aircall & Intercom to Provide Excellent Customer Service

Pipedrive is a SaaS unicorn—a deal-driven CRM solution which empowers marketing and sales teams. There are 900 employees globally, serving 100,000 businesses across 179 countries. Their support team is in high demand, using Intercom & Aircall to connect with customers. Pipedrive’s support team comprises 90 agents, divided into two tiers with different specializations, providing support officially in five […]

28 November 2022

Customer Success

4 Ways Aircall Can Save Your Business $219K

Business executives have always been concerned with maximizing the productivity and efficiency of their teams and improving the financial performance of the company. Yet, in light of the highly competitive market and challenging economic environment, executives are now relentlessly looking to cut costs. But executives are smart people. They know they can’t simply cease some […]

23 November 2022

Operations Management

How to Boost Ops Team Productivity by 20% With Aircall

The current business landscape and challenging economic climate have resulted in a call for cost savings and enhanced efficiency. And who are executives looking at to uncover this more sustainable path forward? Operations professionals, of course. This refocusing of priorities has seen operations teams and ops managers, in particular, explore solutions to business challenges that […]

22 November 2022

Operations Management

How Aircall Saves 13% of Time for Customer-Facing Teams

With the current economic climate and increasingly competitive market, there’s no denying the corporate shift to achieve previously deemed “stretch” targets. For sales and support teams, this means a heightened pressure to operate efficiently and better track performance; two tasks that have historically presented a significant challenge. To succeed in the face of these skyrocketing […]

21 November 2022

Customer Success

The role of operations in building a tech stack for your business depends on the overall needs of your sales and support teams.

9 Tools That Can Make or Break Your Customer Experience

Providing a great customer experience is critical to every successful business. When organizations fail to offer a positive customer experience, customers will quickly discover competitors. Below, we’ll break down nine tools to consider adding to your tech stack to make your life easier and create a better experience for your customers. 9 Essential Customer Experience […]

18 November 2022

Customer Experience

Illustration of a person on the phone standing in front of a chart

Tech Team Stories: An Inside Look at My First Aircall Hackathon Experience

Ever since I joined Aircall, it has been a rollercoaster ride. One of my most memorable experiences so far was when I got the opportunity to be a part of a virtual hackathon experience during my first month at Aircall. Hackathons are an exciting time in an engineering team’s life. The surreal energy encourages innovation, […]

15 November 2022

Tech Team Stories

Customer Service auf die Ohren - 5 Podcasts zum Thema Kundensupport

How HubSpot, Unific & Aircall Can Supercharge Your E-commerce Experience to Drive More Sales

E-commerce has taken the world by storm, and the past few years have only catapulted its growth. As this new trend expanded, we learned more and more about it and the people and businesses behind it. Thinking that the strategies that drive sales in stores will have the same effect in an online setting is […]

Sales

Customer retention is often overlooked, but it brings tremendous value to a business and its bottom line. Here are six ways to improve your customer retention.

What Is High-Velocity Sales? Benefits & Best Practices

Online and offline, high-velocity sales (HVS) has been trending in sales strategy conversations. Partly because it promises laser-focused sales productivity insight but also for the general time savings it brings in pipeline management efficiency. Which salesperson would say no to that? That’s the HVS elevator pitch. But it’s important to get beneath the surface-level benefits […]

14 November 2022

Sales

How 3 Customers Improved Sales Results by Leveraging Bloobirds & Aircall

At Aircall, we believe our connected business phone system helps you leverage the business tools you already have, including your CRM, help desk, e-commerce tools, and more. When you explore our App Marketplace, it‘s easy to see the value of one-click integrations with tools like Bloobirds, an industry-leading sales enablement tool. To see how customers […]

11 November 2022

Sales

Quick Guide: Reduce VoIP Phone Costs and Reinvest Savings in Growth

Cloud-based phone systems, voice-over internet protocol (VoIP), virtual telephony–or whatever name you know them by—offer cost savings in different shapes and sizes. But just because you’ve switched your sales and support teams to using business VoIP phones, doesn’t mean those cost savings come automatically. Just like the financial perks they make possible, VoIP phones also […]

9 November 2022

Best Practices

Streamlining Business Processes With VoIP: A Quick Guide

If you ask your operations team what they do, they might say “streamline processes.” Operations workflows move in different rhythms, requiring constant monitoring. As one workflow is streamlined, another falls out of alignment. The goalposts keep moving. But this doesn’t mean easy-win workflows can’t be streamlined more permanently. Complex telephony architecture could mean different billing […]

7 November 2022

Operations Management

Aircall Launches Strategic Partnership with CX Platform ActiveCampaign

Integrations are at the core of Aircall’s cloud-based phone system. They help you get the most out of cloud-based telephony—helping you save time, boost productivity, and enable team performance. To further our commitment to building a best-in-class App Marketplace, we’re excited to share that we’ve partnered with ActiveCampaign, a customer experience automation platform. “At Aircall, […]

News

Learn the top phone sales tips from Aircall experts

6 Phone Sales Tips to Save More Time and Close More Deals

Besides strong negotiation skills, successful salespeople have one thing in common: impeccable time management. A part of that is knowing when to stop chasing bad leads. And it’s not always obvious. Prospects can give mixed signals, causing bad leads to appear full of promise. This hard-to-teach sixth sense of sales comes with the intuition of […]

25 October 2022

Sales

Business Cost Management Benefits of Digital Transformation for SMEs

3 Ways Digital Transformation Can Help SMBs Reduce Costs (and How To Get it Right)

There’s no shortage of business literature advocating for digital transformation. But digital transformation means different things to businesses in different growth stages. For enterprise-level companies, it’s about capturing micro efficiencies at vast scales. For small-to-medium businesses (SMBs) there’s a stronger focus on digital transformation cost saving. Here, we’ll answer questions like how technology can reduce […]

24 October 2022

Best Practices

6 Ways to Improve Your Sales Win Rate

As your start planning for the coming year, optimizing your sales win rate is probably a top priority. To gain a deeper understanding of how to improve it, let’s first take a look at how to define it, calculate it, and why it’s important. How to Define Your Sales Win Rate As our partners at […]

17 October 2022

Sales

Optimize Team Performance & Productivity symbolic picture

The Key to Efficiency for Operations Managers: How to Optimize Team Productivity

Savvy operations managers have a nose for finding ever-smarter ways to improve operations management. Where others navigate obstacles with clunky workarounds, ops managers see an opportunity for leaner processes. The trouble is that even the smoothest operations flows have a habit of falling back out of alignment. And gained efficiencies are worth little if not […]

13 October 2022

Operations Management

Aircall strengthens HubSpot partnership to scale customer offering

This next phase of the partnership will create a destination for SMBs, providing a suite of features to grow their business New York, October 13, 2022 This next step allows Aircall and HubSpot to strengthen their focus on addressing the ever-growing complexity of today’s businesses and their need to scale. This latest development is part […]

News

Prioritise Patient Care with the #1 Phone System for Healthcare Providers in the U.K.

In an announcement from UK Secretary of State for Health and Social Care Thérèse Coffey, she shared a new plan to help healthcare providers see more patients more quickly by investing in cloud-based phone systems. The move will free up one million appointments a year and help people get care when they need it most. […]

12 October 2022

News

6 Proven Hacks for Boosting Productivity in Customer-Centric Teams

It goes without saying. When it comes to customer-facing team productivity and performance, only a great quarter filled with met targets eases the pressure long enough for a few team high-fives. Once celebrations are over, the pressure is soon back at full volume with new, often-tougher KPIs. Why “tougher”? When teams consistently meet targets, line-of-business […]

11 October 2022

Best Practices

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How SaaS Unicorn Pipedrive Uses Klaus, Aircall & Intercom to Provide Excellent Customer Service

4 Ways Aircall Can Save Your Business $219K

How to Boost Ops Team Productivity by 20% With Aircall

How Aircall Saves 13% of Time for Customer-Facing Teams

9 Tools That Can Make or Break Your Customer Experience

Tech Team Stories: An Inside Look at My First Aircall Hackathon Experience

How HubSpot, Unific & Aircall Can Supercharge Your E-commerce Experience to Drive More Sales

What Is High-Velocity Sales? Benefits & Best Practices

How 3 Customers Improved Sales Results by Leveraging Bloobirds & Aircall

Quick Guide: Reduce VoIP Phone Costs and Reinvest Savings in Growth

Streamlining Business Processes With VoIP: A Quick Guide

Aircall Launches Strategic Partnership with CX Platform ActiveCampaign

6 Phone Sales Tips to Save More Time and Close More Deals

3 Ways Digital Transformation Can Help SMBs Reduce Costs (and How To Get it Right)

6 Ways to Improve Your Sales Win Rate

The Key to Efficiency for Operations Managers: How to Optimize Team Productivity

Aircall strengthens HubSpot partnership to scale customer offering

Prioritise Patient Care with the #1 Phone System for Healthcare Providers in the U.K.

6 Proven Hacks for Boosting Productivity in Customer-Centric Teams

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