What makes us shy away from sharing feedback with our bosses? Do we avoid it because we fear it will fall on deaf ears? Or is it because we worry it will make us seem unhappy in our roles? According to HBR, it’s a bit of both. In a study of nearly 200 individuals from […]
Phone, e-mail or chat bots: Today’s modern companies offer their customers numerous ways to communicate. But to be effective, it’s crucial that you use these technologies to your advantage. For companies with dedicated sales and support teams, call center software has become a very popular means to communicate for good reason. Call centers are the […]
Is your sales pipeline not converting? Are prospects ghosting your AEs? Are deals falling just short of the finish line? It’s easy to point fingers and say that one team or individual is to blame when a prospective customer leaves the sales funnel, but the reality is everyone in your sales organization has a role […]
You’re ready to take your customer relationships to the next level, connecting faster and more seamlessly than ever before. The problem is, your contact center isn’t quite keeping pace with your vision. Maybe you’re still researching software options that can provide the streamlined customer service your customers expect. Or maybe your in-house software is overdue […]
As a manager, it’s easy to get complacent. You give your team flexibility around where to work. You aim to be as transparent as possible about upcoming business shifts and team pivots. You even got your boss to sign off on paying agents above market rate. What more could they want? As it turns out, […]
Anyone who’s worked in customer service knows high attrition rates are the norm. But the conversations around turnover usually center on one thing: how hard it is to talk to people all day, to inherit negativity and complaints, to turn the other cheek. What’s not discussed is the lack of professional development that accompanies these […]
Aircall is back on the TechCrunch scene– this time gracing the stage at DisruptBerlin. COO Jonathan Anguelov showcased Aircall’s incredible 5-year journey before publicly announcing the launch of its brand new App Marketplace. The leading app ecosystem for voice The new marketplace currently has more than 50 available integrations ranging from sales and support technologies […]
While January may symbolize the end of the holiday season and a return to normalcy, it remains a particularly fraught time for eCommerce retailers. Studies show customer returns continue to climb yearly, adding up to almost $400 billion across all types of retail throughout the year. A large percentage of this happens right after the […]
There’s a problem with customer service recruitment. Once someone in leadership gives the green light to hire new agents, support managers respond by filling seats as quickly as they can. They move fast to meet growing customer service needs. They move fast because they believe a role in support is something anyone can handle. But […]
Despite being around for less than two decades, Black Friday is as ingrained in the holiday lexicon as pumpkin pie and mistletoe. Cyber Monday, its more recent relative, has also enjoyed a quick climb by catering to those who’s ideal shopping experience involves skipping the lines and searching for deals from the comfort of their […]
Aircall is the phone system for modern business, and this means a few things. For one, we understand the contemporary workplace. Open floor plans, couches, Bevi machines, Sonos speakers playing 808s at 11 am… With all these options (and potential distractions), employers need to trust their employees are making choices that promote productivity and […]
Your credit report has changed. That’s the subject line of an email you receive from a popular credit monitoring service. Expecting praise for aggressively reducing your debt, you’re surprised when you open it. The email reads: “Hey Customer, It looks like there is a change to your TransUnion credit report. You fell behind on payments […]
If customer service is important to your business (of course it is!), you’re probably well acquainted with agents being inundated with calls. With just a basic phone system in place, this is probably more than they can handle. That’s where an automatic call distributor (ACD) system comes in. Automatic call distribution systems, otherwise known as […]
The phone system for modern business
