Corporate finance teams tend to view customer support as a cost saver at best and a cost center at worst. But if they look beyond those bottom-line concerns, they’ll also see a strong link to top-line growth. These statistics tell that revenue-related story. Poor Customer Support Stalls Growth Nothing scares away future revenue quite like […]
Prologue It was the best of times, it was the worst of times, and it was 2:24 PM when the two customer support calls were placed. They made their way through office phone systems, through two headsets and fell on two sets of ears. Two agents picked up, gave their names, and listened to two […]
Mention is a French media monitoring software company, and for over two years they’ve been using our VoIP phone system. Both Mention and Aircall got their start in the eFounders studio, so you could say it was meant to be! We had a chance to speak with Matthieu Gauthier, Mention’s Head of Marketing; he told […]
What gives your company its competitive advantage? Inside most organizations, the assumed answer still falls into one of these four categories: Superior products Cheaper prices Smarter promotions Better placements But as marketers debate which of The 4 Ps will deliver their big break, the marketplace is pointing toward an inconvenient truth: Sooner or later, every […]
Today’s marketplace doesn’t tolerate poor customer support. Bad news travels fast in the digital age, and your customers likely have more alternatives and fewer switching costs to consider than ever before. For this reason, strong customer support has emerged as a greater differentiator than price for businesses looking to stand out in the eyes of […]
One of our favorite Aircall users is iotum, an international company that offers a wide range of conference calling and web conferencing services. Among those services is FreeConference.com, a group conferencing platform which provides video conferencing, international numbers, call recording, screen sharing and much more. They’ve agreed to tell us about how they use the […]
Here at Aircall, our mission is to add value to your voice channel by connecting our phone system to your essential business tools. As the world’s most-used CRM software, Salesforce has always been a key part of that plan. And with the debut of our new Aircall-Salesforce integration, it’s never been easier to spark smarter […]
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