Mention is a French media monitoring software company, and for over two years they’ve been using our VoIP phone system. Both Mention and Aircall got their start in the eFounders studio, so you could say it was meant to be! We had a chance to speak with Matthieu Gauthier, Mention’s Head of Marketing; he told […]
Today’s marketplace doesn’t tolerate poor customer support. Bad news travels fast in the digital age, and your customers likely have more alternatives and fewer switching costs to consider than ever before. For this reason, strong customer support has emerged as a greater differentiator than price for businesses looking to stand out in the eyes of […]
One of our favorite Aircall users is iotum, an international company that offers a wide range of conference calling and web conferencing services. Among those services is FreeConference.com, a group conferencing platform which provides video conferencing, international numbers, call recording, screen sharing and much more. They’ve agreed to tell us about how they use the […]
Here at Aircall our mission is to add value to your phone channel through powerful integrations that connect our phone system to your essential business tools, such as Salesforce. As the most used CRM software, Salesforce Cloud and Salesforce Service are fundamental tools to enhance exchanges with your customers. The new Aircall-Salesforce integration will help […]
As a field and as a department, customer support is no longer relegated to the kids’ table. Customers are afforded more options than ever, and as a result, their expectations in terms of service and support are soaring. In order to satisfy them, your business requires a crack support team. Here are five customer support […]
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