Google Calendar just keeps getting better. The search giant is rolling out a new feature that analyses how much time users spend in meetings each week. You might be surprised by how much productivity you could claw back with some judicious calendar management. Taking control of your calendar enables you to get more done each […]
An Operations Manager plays a critical role within a company. Without them, teams would struggle to have the right tools, processes, and resources they need to carry out a project successfully. That’s because Operations Managers are responsible for efficiency across various levels of your business. For example, an Operations Manager in a hospital is in […]
Employee engagement is more than just getting things done—it’s identifying with what you do. As a business owner, you need to create an environment where there is meaning behind the tasks your employees do. Why is this important? Well, engaged employees are more likely to perform consistently well, advocate for your business, and help their […]
Employees and employers alike have started to realize that hybrid work environments are here to stay. Zoom meetings are the norm, and many have adjusted to working from home, while others are starting to return to the office. One of the most pressing concerns facing businesses today? How to maximize productivity. What Is a Hybrid […]
You’ve done everything you can to make your customers happy. Your customer service team has been answering calls day in and day out, helping each customer in the best way they know how. But are your customer service strategies working? One key way to find out is to listen to customer feedback. Doing so will […]
When we opened our Sydney office at the beginning of this year, we knew great things were ahead for the Asia-Pacific region. Account Executive Sheldon Brady was the first employee in APAC. “Being the first employee in the Asia-Pacific region, I knew this would be an incredible adventure to embark on. Localizing pivotal roles in […]
Beyond hitting your sales goals, focusing on professional development is key to growing your career. Taking courses, attending conferences and events, and networking are all great strategies, but heading to the stacks is one of the easiest ways you can boost your sales knowledge. So whether you fell into sales or chose it (and whether […]
We believe in the power of conversation. Until now, that has meant focusing exclusively on voice, the communication channel that people rely on for the most urgent and sensitive support inquiries, and that allows an account executive to listen for inflection and tone during a sales call. Nothing replaces a live, in-the-moment, back-and-forth conversation. But […]
How many calls does your customer service team receive in a day? A thousand? With a high number of calls coming in, it’s natural to feel a bit overwhelmed. Offering customer service via your voice communication strategy can already eat up a lot of your team’s time. And that doesn’t even include the queries they […]
Justin Champion is a part-time digital nomad, author of Inbound Content, and Principal Content Professor for HubSpot Academy. Justin created HubSpot Academy’s Digital Marketing Course, which has awarded thousands of certifications to professionals across the globe. You can find him on Twitter @JustinRChampion. As a manager, you’re responsible for overseeing and leading the work and […]
One of the biggest concerns about outsourcing customer service is the idea of having someone else manage your front office. How can you ensure that your outsourced customer support team is maintaining your standards? Will they help improve your customer service, or will they paint a bad picture of your company? The reality is that […]
Good customer service means listening to your customers. But with hundreds of calls coming in constantly, how can you keep track of everything they said? Moreover, how can you make sure that your agents are listening and addressing the customers’ concerns? There’s only one way to keep track of all the calls, so let us […]
VoIP is the easiest and most advanced way to enhance internal and external business communications. And with Aircall as your dedicated VoIP provider, you can do so much more with your business phone system. What Is VoIP? The term VoIP is an acronym for Voice over Internet Protocol. In a nutshell, it’s a telecommunications technology […]
Choosing call recording software is difficult, to say the least. There are tons of options available that vary greatly in cost, features, ease of use, and more. You’ll also have to decide if you need the most expensive one with all sorts of bells and whistles or if you can settle for an affordable one […]
This article is a part of our series about building the ultimate hybrid workplace. Learn about the benefits of this type of workplace and how to leverage collaboration while working with both in-person and remote employees. A hybrid workplace is when a company has a combination of in-person and remote employees. With a hybrid workplace, […]
A recent survey conducted by global consulting firm PwC found that most executives and employees expect the hybrid workforce to become more widespread in the second quarter of 2021. Experts claim that while this will depend on the pandemic and vaccine distribution, companies will likely start making flexible work schedules permanent. Companies planning to embrace […]
This article is a part of our series about building the ultimate hybrid workplace. Learn what a hybrid workplace is and how to hire hybrid employees. Businesses that have successfully integrated hybrid workspaces in their business models experience three times the return of investment. What makes a hybrid workplace successful? Collaboration. According to McKinsey: “Healthy […]
In early May 2021, Google made headlines worldwide. It announced that it would be adopting a hybrid workforce model in response to employee demands. CEO Sundar Pichai explained in a blog post: “Our campuses have been at the heart of our Google community, and the majority of our employees still want to be on campus […]
This article is a part of our series about building the ultimate hybrid workplace. Learn about how to leverage collaboration while working with both in-person and remote employees and how to hire hybrid employees. Before the pandemic, remote work was starting to gain traction. But as the COVID-19 virus became a worldwide threat, it transformed […]
The phone system for modern business
