Customer Experience & Cloud Call Center | Aircall Blog

How Transparency Is Transforming FR8Star’s Operations (and Industry)

How would you ship an 85,000-pound excavator from a warehouse outside Omaha to a construction site in Orlando? Traditionally, it’s been a case of choosing the better of two bad options. If you prefer the do-it-yourself route, you can spend the next few days calling carriers, analyzing estimates, and verifying credentials. Or, if time is […]

24 May 2018

Customer Success Use Case

Aircall After Series B: The Road to Reinventing the Business Phone

It’s been a week of celebration and reflection since securing $29 million in Series B funding, but now we’re resuming our mission with renewed energy. Aircall is going all in on these three initiatives: Creating an Extraordinary Experience Our company was founded on the idea that voice conversations had become commoditized — and only a […]

22 May 2018

News Startup Journey

How Aircall Uses Aircall: Tips & Tricks From Those Who Know Best

Aircall is a versatile phone system adored by small-but-growing sales and support teams. And ya know who fits that profile? Yep. You guessed it. Aircall is the ideal Aircall customer. Not only do we engineer, optimize, sell, and troubleshoot the product, we also use it on a daily basis for our support and sales operations. […]

11 May 2018

Customer Happiness

Phone Skills For Flawless Sales and Support Conversations

Imagine Michelangelo without his chisels. Martin Luther without the printing press. Annie Oakley without her rifle. Imagine the Cleveland Cavaliers without Lebron. Sales and support reps that possess the necessary soft skills still need tools to realize their full potential. Understanding what’s possible (plus learning the techniques) will lead to more won deals and 5-star […]

7 May 2018

Call Center Customer Success Sales Support

7 Tips for a Human-Friendly IVR System

The future of customer service is certain. Brands will continue to shift away from labor-intensive measures and toward more self-help resources. But if the typical interactive voice response (IVR) system is any indicator, a full transition is still on a long way away. According to one study, 90% of customers who call a company want […]

27 April 2018

Call Center Customer Experience Customer Success

Consumer Survey Confirms Link Between Phone Support And Brand Loyalty

As it turns out, new consumer-reported statistics have confirmed what we knew all along. According to a recent Oracle survey of 5,028 consumers, 68% said they would buy more from brands that “put service back in customer service.” Right. But what does this mean exactly? 79% Want their issues to be resolved in one interaction […]

20 April 2018

Customer Experience Customer Success Support

Aircall’s 2018 Customer Support Strategy Survey

The report reflects the experiences and opinions of 475 U.S. respondents from a wide array of organizations. Key topics include: Strategic objectives & obstacles Top tracked metrics Most used channels Employee development plans

10 April 2018

News Support

Why Customer Support Can Be a Secret Sales Weapon (and Where to Start)

“Sell me this pen.” Leonardo DiCaprio’s demand at the end of Wolf of Wall Street illustrates a truth about sales. The objective is to create a scenario where a lead sees the pen (and its provider) as a means to a greater goal. Once that relationship is established, selling becomes infinitely easier. Unfortunately, most companies […]

6 April 2018

Sales Support

Survey Analysis: What Makes The Best Support Teams Tick?

What does it mean to be “The Best”? Is it a fact? An opinion? For Aircall’s recent survey of 475 customer support leaders, it comes down to self-reflection. “Overall, how would you rate the performance of your customer support team?” Respondents chose from the following multiple-choice answers: Best in the industry Good but not yet […]

23 March 2018

Customer Experience News Support

Infographic: 2018 Customer Support Strategy (Stats & Trends)

I’m always asking questions at work (occasionally aloud, frequently in my head), but I’d say Aircall’s 2018 Customer Support Strategy Survey has been the most productive outlet for my curiosity yet. “What do customer support teams see standing in the way of their success?” “Where will they invest their time, money, and attention?” “How do they […]

22 March 2018

Call Center Customer Success Support

What One Change Would Most Improve Customer Support in 2018?

Our 2018 customer support strategy survey was sent to 475 industry leaders. Some questions were straightforward. What is your annual budget? Do you employ remote agents? How large is your customer support team? All surveys were anonymous, so we can be confident that these answers were honest. Nowhere was this more apparent than the final […]

16 March 2018

News Support

How to Structure Your Support Team (and Build a Tropical Paradise)

Building out a customer support department is like settling an uninhabited island. At first, you and your fellow pioneers must use every resource available to its maximum potential. This plant is good to eat, but it can also be used to make rope This blanket doubles as sun protection during the daytime This product manager […]

6 March 2018

Call Center Customer Success Support

GetApp Analysis Declares Aircall a Call Center Software Leader

A Category Breakdown Aircall was recently ranked the No. 2 cloud-based call center software by GetApp, the premier research and review site for businesses exploring SaaS solutions. We’re humbled to once again be recognized as an industry leader and eager to maintain our spot on the podium moving forward. So let’s sift through the final scorecard […]

27 February 2018

News Product Update

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