Retail has come a long way in the last few years. With more people doing their shopping online (and numbers expected to keep growing), having the right tools in place can be the difference between success and failure. Thankfully, when it comes to picking an eCommerce platform, there is something for everyone. From large enterprises […]
You finally did it. After eyeing those Facebook ads for weeks, you decide to book a week-long stay at a fancy resort for several hundred dollars below market rate. There’s just one catch: The rate you saw applies to a different property. You don’t discover this until you hit the landing page where your comparatively […]
There’s no secret to it. Making money in sales — particularly entry- to mid-level sales — isn’t about finesse. Hard work is the only reliable measure of success: Number of cold calls made, emails sent, hours logged, etc. But there is one very important moment in every SDR’s daily work that requires a little bit […]
For an SDR, conversations are gold. It’s good when they happen through email, better still when they’re over the phone, and best when they’re in-person. Trade shows and events present a seriously valuable opportunity for SDRs. Who wouldn’t want to potentially make half their month’s quota in a single day? Plus, events give sellers the […]
Every team handles its sales process differently. From hiring and compensation to strategy and alignment, each team is unique in its approach. But there is one area that can make or break your sales process before it has a chance to get off the ground. The sales discovery process. Bryan Elsesser, Director of Sales Development […]
Zendesk showcase is in full gear, this time in scenic San Francisco. Industry professionals from all over the world are gathered to talk sales, support, and of course, the latest CX trends. But while conversations are heating up, one topic remains the talk of the town: Zendesk Sell Marketplace. Designed to be an all-in-one CRM […]
This is a guest written post by Carlotta Riesser, Product Manager at Aircall. One thing that struck me when I joined Aircall is how every stakeholder is dedicated to our client’s well-being. From product and tech, to sales and support – each team is committed to making sure our customers are happy and satisfied with […]
I’m lucky enough to be at a fast-growing software company that’s made building its sales team a top priority. Aside from training new reps to become rockstars at their craft, I spend a lot of time interviewing candidates and deciding who will be a good fit for the role. I’m happy to say that […]
The new Aircall phone is on the way! The Aircall product and engineering teams have been hard at work strengthening our desktop phone with updated code and a fresh design. This is a major update, and it’s been developed with passion — and thousands of hours of research, design, coding, and testing. Over the past […]
In an era where most people prefer shopping online, the phone carries significant weight. Today’s shopper wants their questions answered with the same level of ease they enjoy when making a purchase. But some eCommerce support teams still struggle to deliver. From disconnected systems to lack of agent autonomy, many factors can get in the […]
Being the new kid on the tech block is not always easy. Trying to assert yourself in a room full of long-established companies is challenging, and the odds are often not in your favor. That was exactly the case for Slack, emerging at a time where email reigned supreme as the dominant form of work […]
Building a support quality assurance program is a big but worthy mission. From the beginning, it lays the groundwork for a uniform support experience. As it evolves, QA fuels continuous improvement, helping organizations understand the ROI of customer service. But quality assurance is also challenging. You can bake all the right policies into your rubric […]
The phone system for modern business
