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SaaS software provides the right flexibility for your teams that it will inevitably help each your sales and support teams better sync with each other.

How SaaS Software Can Help Sync Your Sales & Support Teams

SaaS software, also known as cloud-based software, has now gone mainstream, making it easy for teams to leverage all the software programs they need to work collaboratively, wherever they are. The acceleration of digital transformation means it’s possible for different business tools to work together seamlessly better than ever before, giving you a fully-contained digital […]

16 April 2021

Tech

Use these 12 reasons to help determine why a CRM phone integration will help improve your customer experience.

12 Reasons a CRM Phone Integration Improves the Customer Experience

Customers normally have higher expectations when contacting a brand today than they did a decade ago. How can you keep raising the standard of your customer experience in line with these heightened expectations? By knowing who your customers are, what they want, and how to give it to them. Customers will always pay attention to […]

12 April 2021

Customer Experience

SMS business text messaging adds versatility to your business teams by giving them another channel to connect with customers.

SMS Business Text Messaging & Creating More Versatile Teams

SMS business text messaging was a little slower to catch on than texting for personal use. Fortunately for businesses, technology has advanced to a degree that SMS text messaging for business is now a valuable tool. In fact, various departments within your business have opportunities to leverage text messaging to streamline their operations and make […]

7 April 2021

Tech

The right productivity tips will help your business teams improve their overall performance.

Productivity Tips to Improve Team Performance

Teamwork is the best way to increase your call center team’s productivity levels. But if you’re not sure how to go about fostering better teamwork in your contact center, then these productivity tips will help take your agents’ performance to the next level. One of the first questions you should ask yourself is: Is the […]

5 April 2021

Best Practices

Remote phone systems give your business teams the ability to make phone calls from any device as long as they have connection to the internet.

Remote Phone Systems: How to Digitize Your Business Teams

If you’re even thinking about setting up remote teams, a remote phone system is a tool you can’t live without. Asking employees to work from home is becoming the norm for many companies. Many of today’s workers are not only willing to become remote workers, they actually prefer it. To be successful in a work […]

2 April 2021

Remote Teams Tech

Call queuing provides many advantages for both your customers as well as your sales and support teams.

The Benefits of Using Call Queuing: Step By Step Guide

If you have to wait in line as a customer, you want to know that someone will be along to help you shortly, and a call queue allows you to set expectations for your callers like this easily. Everyone’s experienced waiting in line in a call queue when they contact a sales or customer support […]

31 March 2021

Tech

Call recordings are a crucial training element for any members of your organization that spend time on the phone.

How to Leverage Call Recordings to Improve the Customer Experience

In the many dealings you have with companies every day, you’ve surely heard the phrase, “This call may be recorded for quality and training purposes…” That’s because call recording is a valuable tool for call centers. To be successful in business, you should always strive to enhance the customer journey. Call recordings play a beneficial […]

29 March 2021

Tech

These 10 best practices for sales prospecting plans will help you improve the performance of your sales team.

10 Best Practices to Improve Your Sales Prospecting Plan

How would you describe your current sales prospecting plan? Is it an old-school numbers game, or are you working with a strategic sales prospecting plan? In the not-too-distant past, the general perception of the sales field was the more cold calls salespeople could make, the easier it would be to rise to the top of […]

24 March 2021

Sales

Having the ability to integrate your business tools into your phone system is essential for long-term business growth.

The Benefits of Integrating Your Business Tools Into Your Phone

With many new software solutions coming into the marketplace every day, it’s an exciting time to explore business tools and the different ways in which you can integrate them into your virtual phone system. The marketplace is fast-paced and digitally driven, meaning businesses need to stay abreast of the latest developments to remain competitive in […]

22 March 2021

Tech

Customer data is the key to improving sales performance by better tapping into your customers needs and pain points to truly figure out how to approach their buying cycle.

Why Access to Customer Data is Essential for Sales Performance

Our world is driven by data. By 2025, global data is projected to grow to 175 zettabytes. What happens to all this data? For some businesses, they use this customer data to gain unique insights to improve things like sales performance or the customer experience. Data can also be used to analyze or guide decision-making and future activities. […]

19 March 2021

Sales

Sales Planning Best Practices

Hitting sales targets and goals, increasing revenue, enhancing the brand — it’s all part of sales planning. When you use best practices in sales planning, everyone involved benefits — marketing teams, sales managers, sales teams, and your customers. Most importantly, good sales planning positively impacts your bottom line. Best practices for sales planning begins with […]

17 March 2021

Sales

The smoother your customer's phone experience is, the higher likelihood you can increase that customer's lifetime value.

The Importance of a Smooth Customer Phone Experience

A smooth customer phone experience is much like having a warm conversation with a good friend. With that in mind, think about what it is that makes a conversation with your friends good. For starters, good conversation flows back and forth naturally. Each person gets to contribute something, and both parties feel they’ve been heard […]

15 March 2021

Customer Experience

Call center performance is crucial and proper usage of call metrics will help you improve how your reps do.

How to Leverage Call Metrics to Improve Call Center Performance

Call centers can enhance the customer experience—if your teams are performing well. It’s essential to track call center performance to gain insight into how your customers perceive your sales and support services, so you can improve and adapt to their needs. The key ingredients to improving call center performance? Call metrics and KPIs. By tracking […]

12 March 2021

Call Center

Call Center Training: Using the Right Call Center Training Materials

Your sales or support call center is a hub of activity. The right people, training, and call center training materials ensure that your call center agents are working hard to enhance the customer experience, even when tasks are piling up. Call center training materials provide your employees with the knowledge and skills to interact with your […]

10 March 2021

Call Center

This cold calling guide will provide you with all the necessary tips to improve the performance of your outbound calling teams.

Cold Calling Tips: Your Guide to Successful Cold Calling

When you search “cold calling guide” on Google, you see 116,000,000 results. Cold calling, it turns out, is not dead. It is alive and well and still in high demand. This disproves the many articles proclaiming that cold calling is dead. Another quick search and you will find industry leaders, such as Dmitri Akhrin, president […]

8 March 2021

Sales

Product partnerships allow you to better strengthen the foundation of your app marketplace by creating better relationships.

Your App Marketplace & the Importance of Product Partnerships

An online app marketplace brings all compatible software together—complete with descriptions and reviews— to help customers, prospects, teammates, and product partners alike benefit from SaaS integrations. But if you want to establish your own, you can’t do it without the right partners. Product partnerships are an important part of any business, but especially so with […]

5 March 2021

Partnerships

Utilizing call tracking metrics will better allow you to improve the performance of your calling teams.

What Are Call Tracking Metrics?

Call centers handle complaints, help you identify pain points, and standardize the customer experience and you need the right call tracking metrics to understand performance. The vast majority of consumers prefer to speak with a company representative when they have a question. But more and more, customers appreciate knowing that they can communicate with a […]

3 March 2021

Customer Happiness

By providing your reps with the right customer service skills you will be able to better provide a smooth customer experience.

12 Customer Service Skills to Enhance the Customer Experience

Why are customer service skills important? Before asking yourself that, you should perhaps ask: what plays the most significant role in your customer’s experience? Humans do. Despite the many technological advancements in customer service—like the development of chatbots and self-servicing tools—86% of consumers would still rather interact with a real person over a robot. Plus, […]

2 March 2021

Customer Experience

A Financial services sales agent is a crucial role for a financial institution in that they help interface with customers around their financial accounts.

The Role of a Financial Services Sales Agent

Have you ever needed some advice when it comes to managing your money? If so, you’ve probably called a bank, credit card company, or loan provider at some point for help. The person you spoke to? That’s a financial services sales agent, a type of call center agent whose job it is to help customers make informed […]

26 February 2021

Sales

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How SaaS Software Can Help Sync Your Sales & Support Teams

12 Reasons a CRM Phone Integration Improves the Customer Experience

SMS Business Text Messaging & Creating More Versatile Teams

Productivity Tips to Improve Team Performance

Remote Phone Systems: How to Digitize Your Business Teams

The Benefits of Using Call Queuing: Step By Step Guide

How to Leverage Call Recordings to Improve the Customer Experience

10 Best Practices to Improve Your Sales Prospecting Plan

The Benefits of Integrating Your Business Tools Into Your Phone

Why Access to Customer Data is Essential for Sales Performance

Sales Planning Best Practices

The Importance of a Smooth Customer Phone Experience

How to Leverage Call Metrics to Improve Call Center Performance

Call Center Training: Using the Right Call Center Training Materials

Cold Calling Tips: Your Guide to Successful Cold Calling

Your App Marketplace & the Importance of Product Partnerships

What Are Call Tracking Metrics?

12 Customer Service Skills to Enhance the Customer Experience

The Role of a Financial Services Sales Agent

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