Keeping employees motivated takes effort and practice. Although it may be hard to spot, and even harder to quantify, low morale can trip up even the hardest working teams. This is a serious issue in Customer Service and Support teams which rely heavily on teamwork to keep customers happy. While it’s common to have one […]
Plans, Predictions, Insights, and Opinions From 475 Customer Support Leaders Purpose This survey provides a detailed (and timely) answer to a two-part question: What are the issues today’s customer support leaders care about the most? How are they designing their customer support strategies as a result? Methodology Data in this report comes from a February […]
Editor’s note: The following is a guest post from Ellen De Beul, a digital marketer at PieSync with a passion for storytelling. PieSync provides a two-way contact sync between the most popular business tools, keeping teams informed and productive. Your team is the fuel, engine, and driver behind your company’s success. Needless to say, they […]
You may not be aware of it, but the world of telephony is undergoing a drastic transition: From classic phone technology to voice over internet protocol (VoIP). At Aircall, it’s our duty as professionals working in this space to help you understand how this tech works, and why it’s better for your business as […]
Gifts Your Support Reps Really Want Even though eCommerce customer service representatives are safe from the threat of shopping mall stampedes this holiday season, they still have to prepare for a period of record-breaking sales and support inquiries. And right at the top of their professional wishlist are customers who: Understand how your product works […]
Editor’s note: The following is a guest post from Alex Gallia, a content contributor for Process Street. Alex has a professional background in creating and leveraging targeted sales enablement content to produce qualified leads and increase sales efficiency. You find him on LinkedIn here. The growing buzz around sales enablement Up until a few years […]
Time is critical in sales professions. Namely, teams are always striving to make the most of the time they’re given. Many tools have been introduced that claim to increase efficiency, but few are as battle-proven as the power dialer. Why Use a Power Dialer? The end goal of a power dialer is more calls made […]
Business has changed. Advances in computing technology have made almost everything quantifiable, measurable, and therefore actionable. And traditional communication tools, like the phone, are no exception. In a world driven by increased efficiency and calculated risk, even quick physical tasks are subject to automation. This is why dialing tools were created. When productivity is the […]
It’s a tough time to be reading news headlines if you happen to be a human working in customer service: 85% of Customer Service Interactions to be Handled Without Humans By 2020 67% of Customers Prefer Self-Service to Speaking With Reps Nearly Half of ALL Jobs Are Vulnerable to Automation But once you dig a […]
Technology has made it easier than ever to list or book a homestay experience. But these more intimate accommodations also require more trust than a traditional hotel transaction. Homeowners must trust that the time and money they personally invest in preparing their property will be rewarded with a safe and reliable revenue stream. Tenants must […]
If there’s one word fast-growing companies need to consider above all else, it’s “fit.” Which use cases match your product best? Who does your product aim to help in the short term? What types of customers do you want to attract in the long term? Attracting ideal customers isn’t a task for a single department. […]
Millions of men over the age of 30 are currently suffering from an embarrassing condition. Perhaps you’ve already heard about it in a TV or radio ad. We’re talking, of course, about the sloppily untucked dress shirt. (Yes, that Casual Friday staple seen in offices around the country.) Thankfully, one of Aircall’s New York City […]
The moment you lose a big deal can be a whirlwind of emotion. You’re confused and disappointed. Anger or resentment aren’t uncommon. The truth is, losing deals is a good thing. You’ll never get a better opportunity to analyze your own behavior, learn what mistakes you’ve made, and increase sales efficiency moving forward. But before […]
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