Tips for customer experience and cloud call center

Which Customer Service Channels Do Online Shoppers Prefer? [Infographic]

Online shoppers can submit their questions and comments through a wider variety of customer service channels than ever. As a result, brands on the other side of these interactions are continuously reevaluating where traffic is most likely to come through and how to align internal resources accordingly. To help support leaders make more confident decisions, […]

19 April 2019

Research

Do Customer Service Wait Time Expectations Vary by Channel? (Infographic)

You’ve reached out to the customer service team at an eCommerce company and are eager to resolve your issue. So, would you rather wait one minute or wait two minutes for a response? Yeah, you’re right. That one’s a bit obvious. But, just curious here, would your willingness to wait ever vary depending on the channel you’re […]

17 April 2019

Research

Aircall Brand Update: Why It's The Right Time to Change

Our original branding strategy probably took three hours and 30 seconds to develop. The first part was finding a name for the company we were about to create. Since our founding vision was to reinvent the business phone, we really wanted something that projected a sense of ease, accessibility, and simplicity. Three hours in, we […]

16 April 2019

News

Beyond Onboarding | 7 Sales Skills That are Really Tough to Teach

Sales managers know that comprehensive onboarding and training programs are the best way to ensure new hires are ready to make meaningful contributions fast. Fundamental disciplines — like learning how to find quality prospects and how to use the team’s lead tracking software — are very important. But there are other, perhaps even more important skills that […]

9 April 2019

Sales

After-Call Work: What Is It, and Why Is It Important?

Contrary to popular opinion, business phone calls don’t actually end at the “click.” Although the customer has left, Sales and Support professionals still have work to do before starting a new conversation. This process of wrapping up the previous call before attending to a new one is called “after-call work” — and it’s vital to […]

3 April 2019

Call Center

9 Sales Leaders Share What Every New Rep Needs to Learn While Onboarding

Selling is an ancient profession, a useful skill, and a way of life. It also happens to be a lot of people’s first “real” job. This presents a real challenge for sales managers. In other industries, entry-level employees come prepared with applicable knowledge acquired via education or hobbies. Selling doesn’t fit this pattern though. Good […]

22 March 2019

Sales

3 Habits Every Remote Employee Needs For Better Work-Life Balance

From more productivity and stronger employee retention, to higher morale and better work-life balance, we know working remotely, well…works. But when your office and your home are the same place, there’s a unique set of challenges waiting to cancel out those benefits if left unaddressed. Here are the habits you’ll need to create the harmony […]

22 March 2019

Best Practices

Always & Forever: Building Customer Relationships that Last a Lifetime

All great relationships require work. That’s why we recently invited NYC’s best and brightest CX pros to our office for an event focused on taking customer relationships to the next level. We teamed up with our friends at Greenhouse, Untuckit and Flatiron Health to to lead a candid conversation about what brands can do to inspire long-term customer loyalty. […]

20 March 2019

Customer Success

A cohesive team accelerates sales onboarding

Simple Tips to Accelerate Sales Onboarding

A good sales onboarding process prepares new hires for the expectations and workload of a successful career in sales with your organization. It’s during this program that they’ll learn how to work within the system you’ve created. New employees will discover how to use your sales software, connect with ideal customer profiles, and deliver an […]

15 March 2019

Sales

Onboarding Remote Workers: How to Do It Right

It’s generally thought that onboarding remote workers is harder than doing the same with your in-house workforce. The distance and lack of physical presence can make it hard to encourage and facilitate communication, which can quickly lead to misunderstandings and low employee morale if left unchecked. The most crucial part of a remote employee’s onboarding program […]

14 March 2019

Management

How PieSync Helps Hotel-Spider Connect Aircall to All Its Core Tools

[Editor’s Note: A version of this story originally appeared on the PieSync blog] Swiss hotel technology leader, Tourisoft, has spent the past 15 years finding innovative ways to help hoteliers gain more visibility and control over their operations. Its flagship platform, Hotel-Spider, support this goal by synchronizing data from various booking sites to provide up-to-the-second […]

14 March 2019

Partnerships

Sales Training Techniques for the Modern Manager

Selling is a paradoxical profession. It’s always changing but it’s also staying the same. For managers, that means balancing sales training techniques to promote both time-tested methods and promising new approaches. This guide will cover the strategies, tips, and structures you’ll need to keep your full sales team engaged, prepared, and poised to win deals. […]

8 March 2019

Sales

7 Tips That Increase Remote Team Productivity

As the benefits of remote work continue to reveal themselves to employees and executives alike, more teams are debating the best ways to take advantage of the trend. Inside all these conversations, though, is at least one common concern: How do remote teams embrace flexibility without sacrificing productivity? The seven questions below are designed to […]

7 March 2019

Management

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Which Customer Service Channels Do Online Shoppers Prefer? [Infographic]

Do Customer Service Wait Time Expectations Vary by Channel? (Infographic)

Aircall Brand Update: Why It's The Right Time to Change

Beyond Onboarding | 7 Sales Skills That are Really Tough to Teach

After-Call Work: What Is It, and Why Is It Important?

9 Sales Leaders Share What Every New Rep Needs to Learn While Onboarding

3 Habits Every Remote Employee Needs For Better Work-Life Balance

Always & Forever: Building Customer Relationships that Last a Lifetime

Simple Tips to Accelerate Sales Onboarding

Onboarding Remote Workers: How to Do It Right

How PieSync Helps Hotel-Spider Connect Aircall to All Its Core Tools

Sales Training Techniques for the Modern Manager

7 Tips That Increase Remote Team Productivity

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