Blog - Aircall Blog

Auto-Dialer Australia 101: Everything You Need to Know

Auto-dialers are gaining popularity in Australia. But do current laws regarding cold calls reduce their effectiveness? An auto-dialer can prove beneficial based on your specific business objectives. But “good enough” rarely cuts it in the competitive sales world. At Aircall, we value effectiveness over sheer volume, but that doesn’t mean we can’t appreciate the benefits […]

27 September 2022

Call Center

Sales Analytics Software: What Is It and Why Use it?

Sales analytics software injects an evidence-based strategy back into sales management. Sales leaders’ days are governed by decisions. Those decisions are already based on a level of insight into a team’s performance. But what if you could unlock critical information that provides data-driven strategies to equip you and your team to better internalize and apply […]

26 September 2022

Sales

Why Customer Experience Is Even More Essential During a Recession

When I was a kid, we played a game called“the floor is lava”. If you’re not familiar, the basics are this: The floor is lava (as the name suggests), and there are various safe areas (usually furniture) that you try to make your way across to get from one place to another to find permanent […]

20 September 2022

Customer Experience

The Top 9 Aircall Alternatives: How Do They Compare?

Ready to ditch your desk phone for a modern alternative? A cloud-based phone system can help. Cloud-based phones give you all the benefits of a traditional PBX phone system without the bulky hardware, IT issues, or even the need to be onsite (a huge perk for distributed teams!). Perfect for scaling teams, a cloud-based VoIP […]

12 September 2022

Call Center

9 Essential KPIs to Track for Sales, Support & Customer Service Teams

It’s no surprise that every business needs customers. But to generate more leads, it clearly pays to prioritize the customer experience. As a result, customers are more likely to stay and recommend you. But how can you tell if you’re making progress? It’s all about the KPIs you decide to measure—both on an individual and […]

8 September 2022

Sales

Illustration of a person on the phone standing in front of a chart

How to Choose the Best Call Management Software: Everything You Need to Know

Using call management software is an easy way to streamline efficiencies in your business and elevate the customer experience. By relying on a business call management system to facilitate call routing, tracking, analysis, and processing, employees can spend more time focusing on the customer. This article will define call management software; explain the benefits of […]

7 September 2022

Call Center

How Aircall Developers Boosted Efficiency and Reduced Issue Cycle Time by 63%

Testing Airbot on our team As members of the Phone team at Aircall, we’re responsible for Aircall’s main product, so we were the perfect candidates to test Airbot because, as we’re working on several repositories, we were well aware of our problems and we were ready to spend some time optimizing our daily life. So […]

5 September 2022

Tech Team Stories

Aircall, the Phone Solution for SMBs, Launches Its Sonic Identity with Sixième Son

With Sixième Son, Aircall deploys the first ever comprehensive sonic strategy for a SaaS phone solution. With more that $130M in annual recurring revenue and valued at more than $1B, the startup founded in 2014 shows boldness and lives up to its trailblazer status by investing in a sonic identity. And for a good reason: […]

30 August 2022

News

4 Ways to Measure & Improve Call Center Productivity

There’s a reason business owners are obsessed with call center productivity. After all, productivity and profitability are tied together. Recently, there’s been a lot of buzz about how to measure productivity. Should it be about the number of calls an agent takes in a day? Or the impact of the resolutions provided to customers? The […]

29 August 2022

Call Center

Coming Up at HubSpot INBOUND: Integrating Voice with Your CRM

As proud sponsors of HubSpot INBOUND 2022, we’ll be packing our bags and heading to Boston to learn best practices, tips, and more from thought leaders in marketing, sales, customer success, and RevOps. Before we go, we wanted to give you a sneak peek into our session hosted by Madelyn DePrey, Aircall’s Senior Director of […]

22 August 2022

Integrations

Lessons Learned: How 3 Aircall Customers Leverage Call Center Analytics

Whether you’re working in sales or support, delivering a memorable and meaningful customer experience is everything. After all, organizations that prioritize a great customer experience outperform those that don’t. The research shows that 84% of companies that improve their customer experience report an increase in revenue, and brands that focus on CX bring in 5.7 […]

Integrations

AWS AppSync: The Benefits of Implementing Pre-Resolver Caching

We’re using AWS AppSync as a “back-end for front-end” solution to provide a unified GraphQL API and real-time notifications (subscriptions) that our Resolvers are calling the Upstreams (REST): As we continue to scale, we saw that we were adding more and more pressure on our Upstream, which means we were also increasing our error number, […]

19 August 2022

Tech Team Stories

Understanding the Aircall Tech Stack: Programming Languages, Frameworks, Tools & More

In every interview, engineers ask: “What’s your Tech Stack, and what tools do you use?”. Every team has certain autonomy, but we still have some standards and tools shared across the organization. The Aircall engineering team is nearly 200 people, organized in agile teams owning different business domains like Telephony, User Management, Dashboard, Integrations, and […]

18 August 2022

Tech Team Stories

Illustration of one person kneeling while talking to someone sitting in a chair

5 Ways to Maintain Quality While Scaling Customer Support

When it comes to running a successful business, growth is inevitable. It’s a surefire sign that you’re doing things right, providing a high standard of customer service quality, and delivering a product people want. But for some companies, scaling can be scary. When everything is going so well, it feels like the last thing you […]

14 August 2022

Integrations

Using VoIP for recruiters makes hiring easier and faster for HR teams.

VoIP for Recruiters: The Benefits, Key Features & Integrations Experts Swear By

Recruiters and HR professionals know that finding and retaining the right talent isn’t an objective science. It requires going beyond what’s shared on a resume and uncovering a candidate’s true passion, intent, and personality. Seamless and regular communication is key to learning more about a candidate (especially for initial screenings), and phone calls are still […]

12 August 2022

Call Center

Virtual Phone System: How to Choose the Best Provider for Your Business

If the past few years haven’t convinced your company to invest in a virtual phone system, this article will. Bring your business into the 21st century with a cloud phone system and leave outdated landlines in the past. With teams spread across the globe, “the office” doesn’t hold the same appeal. For employers, this shift […]

9 August 2022

Call Center

13 Top-Recommended Tools to Supercharge Your Revenue Operations in 2022

Technology has completely transformed the way we do business. Whether it be through data-driven forecasting, automation, or the growth of eCommerce, the way companies operate is drastically different than it was 10 years ago. So how do businesses compete in this fully digitized world? By investing in revenue operations, better known as RevOps. Let’s dive […]

8 August 2022

Sales

Struggling with Lead Nurturing? Aircall and Teamleader Can Help

Trust is the fuel in the motor of relationship marketing: If it’s missing, nothing works. That’s why a positive customer journey starts with a well-conceived lead-nurturing and follow-up process. If you go beyond merely addressing prospects and successfully build a personal relationship with them, it’s only natural for contact quality to improve. Above all, this […]

5 August 2022

Sales

How AgriWebb Uses Data Analytics to Drive Efficiency for Farmers

We all know the importance of using data to make strategic decisions. But Aircall customer AgriWebb took it to the next level to create a lasting impact for farmers—while doubling their outbound call volume in the process. In our Customer Story, we spoke to Josh Collins, AgriWebb’s Head of Customer Success, to gain a deeper […]

2 August 2022

Customer Happiness

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Auto-Dialer Australia 101: Everything You Need to Know

Sales Analytics Software: What Is It and Why Use it?

Why Customer Experience Is Even More Essential During a Recession

The Top 9 Aircall Alternatives: How Do They Compare?

9 Essential KPIs to Track for Sales, Support & Customer Service Teams

How to Choose the Best Call Management Software: Everything You Need to Know

How Aircall Developers Boosted Efficiency and Reduced Issue Cycle Time by 63%

Aircall, the Phone Solution for SMBs, Launches Its Sonic Identity with Sixième Son

4 Ways to Measure & Improve Call Center Productivity

Coming Up at HubSpot INBOUND: Integrating Voice with Your CRM

Lessons Learned: How 3 Aircall Customers Leverage Call Center Analytics

AWS AppSync: The Benefits of Implementing Pre-Resolver Caching

Understanding the Aircall Tech Stack: Programming Languages, Frameworks, Tools & More

5 Ways to Maintain Quality While Scaling Customer Support

VoIP for Recruiters: The Benefits, Key Features & Integrations Experts Swear By

Virtual Phone System: How to Choose the Best Provider for Your Business

13 Top-Recommended Tools to Supercharge Your Revenue Operations in 2022

Struggling with Lead Nurturing? Aircall and Teamleader Can Help

How AgriWebb Uses Data Analytics to Drive Efficiency for Farmers

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