Two people talking with emojis that show different emotions obtained by sentiment analysis
Sentiment Analysis: Improve the Customer Experience

To grow and stay ahead of the competition, SMBs must pay attention to how the market perceives their products and services. Has the product met their needs? Is there a specific pro...

How to Use Conversational CRM to Drive Sales

As a direct response to increased customer expectations and greater affordability of advanced digital technologies, conversational CRM has grown in popularity. It combines a whole ...

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