As a high-growth startup, there’s always news to share at Aircall. See all the latest updates related to funding, features, integrations, and partnerships, and follow along on our journey.
It’s been a devastating week as the whole world witnessed the most recent examples of attacks against the Black community and the systemic inequality in our society. I’d like to take a moment to make Aircall’s stance clear: We believe Black lives matter. We commit to listen, voice our stance, and take actions that aim […]
This week, the Aircall team will celebrate our collective achievement: We’ve raised $65 million in Series C funding. Since inception, Aircall has aimed to make voice conversations more valuable. This funding is a result of our focus on that mission. However, our success as a company is resolutely measured by that of our customers — […]
Aircall is back on the TechCrunch scene– this time gracing the stage at DisruptBerlin. COO Jonathan Anguelov showcased Aircall’s incredible 5-year journey before publicly announcing the launch of its brand new App Marketplace. The leading app ecosystem for voice The new marketplace currently has more than 50 available integrations ranging from sales and support technologies […]
Zendesk showcase is in full gear, this time in scenic San Francisco. Industry professionals from all over the world are gathered to talk sales, support, and of course, the latest CX trends. But while conversations are heating up, one topic remains the talk of the town: Zendesk Sell Marketplace. Designed to be an all-in-one CRM […]
Overview Why Did We Do This? The Rules of Competition Teams and Projects Common Themes in Projects Two Main Takeaways Work at Aircall Why did Aircall send its French and U.S. teams to the Moroccan desert for four days in the heat of June? For one, summer has been slow-coming in both Paris and NYC, […]
Our original branding strategy probably took three hours and 30 seconds to develop. The first part was finding a name for the company we were about to create. Since our founding vision was to reinvent the business phone, we really wanted something that projected a sense of ease, accessibility, and simplicity. Three hours in, we […]
It’s the moment we’ve all been waiting for: GetApp has declared Aircall the No. 1 call center software. The research firm’s quarterly review scores have always shown Aircall to be a top contender, but recent improvements in performance, usability, and security have pushed us to top spot. And while you better believe we’re celebrating this […]
Plans, Predictions, Insights, and Opinions From 475 Customer Support Leaders Purpose This survey provides a detailed (and timely) answer to a two-part question: What are the issues today’s customer support leaders care about the most? How are they designing their customer support strategies as a result? Methodology Data in this report comes from a February […]
It’s a tough time to be reading news headlines if you happen to be a human working in customer service: 85% of Customer Service Interactions to be Handled Without Humans By 2020 67% of Customers Prefer Self-Service to Speaking With Reps Nearly Half of ALL Jobs Are Vulnerable to Automation But once you dig a […]
The phone system for modern business
