As a high-growth startup, there’s always news to share at Aircall. See all the latest updates related to funding, features, integrations, and partnerships, and follow along on our journey.
We’re headed down under, opening our first Australian office in Sydney. And while moving to a new city can be daunting, it’s always better when you have friends living there. With an existing customer base of 500+ clients in Australia, Aircall has established a strong and growing presence in this market. Plus, working trends are […]
Aircall’s app marketplace is growing every month. These new and versatile phone integrations are the results of like minded companies who choose to build on top of Aircall’s voice platform. But in order to understand our partners’ needs, we wanted to walk a mile in their shoes and build an app for our own marketplace using […]
It’s been a devastating week as the whole world witnessed the most recent examples of attacks against the Black community and the systemic inequality in our society. I’d like to take a moment to make Aircall’s stance clear: We believe Black lives matter. We commit to listen, voice our stance, and take actions that aim […]
This week, the Aircall team will celebrate our collective achievement: We’ve raised $65 million in Series C funding. Since inception, Aircall has aimed to make voice conversations more valuable. This funding is a result of our focus on that mission. However, our success as a company is resolutely measured by that of our customers — […]
Aircall is back on the TechCrunch scene– this time gracing the stage at DisruptBerlin. COO Jonathan Anguelov showcased Aircall’s incredible 5-year journey before publicly announcing the launch of its brand new App Marketplace. The leading app ecosystem for voice The new marketplace currently has more than 50 available integrations ranging from sales and […]
Zendesk showcase is in full gear, this time in scenic San Francisco. Industry professionals from all over the world are gathered to talk sales, support, and of course, the latest CX trends. But while conversations are heating up, one topic remains the talk of the town: Zendesk Sell Marketplace. Designed to be an all-in-one CRM […]
Overview Why Did We Do This? The Rules of Competition Teams and Projects Common Themes in Projects Two Main Takeaways Work at Aircall Why did Aircall send its French and U.S. teams to the Moroccan desert for four days in the heat of June? For one, summer has been slow-coming in both Paris and NYC, […]
Our original branding strategy probably took three hours and 30 seconds to develop. The first part was finding a name for the company we were about to create. Since our founding vision was to reinvent the business phone, we really wanted something that projected a sense of ease, accessibility, and simplicity. Three hours in, we […]
It’s the moment we’ve all been waiting for: GetApp has declared Aircall the No. 1 call center software. The research firm’s quarterly review scores have always shown Aircall to be a top contender, but recent improvements in performance, usability, and security have pushed us to top spot. And while you better believe we’re celebrating this […]
Plans, Predictions, Insights, and Opinions From 475 Customer Support Leaders Purpose This survey provides a detailed (and timely) answer to a two-part question: What are the issues today’s customer support leaders care about the most? How are they designing their customer support strategies as a result? Methodology Data in this report comes from a February […]
It’s a tough time to be reading news headlines if you happen to be a human working in customer service: 85% of Customer Service Interactions to be Handled Without Humans By 2020 67% of Customers Prefer Self-Service to Speaking With Reps Nearly Half of ALL Jobs Are Vulnerable to Automation But once you dig a […]
It’s been a week of celebration and reflection since securing $29 million in Series B funding, but now we’re resuming our mission with renewed energy. Aircall is going all in on these three initiatives: Creating an Extraordinary Experience Our company was founded on the idea that voice conversations had become commoditized — and only a […]
The report reflects the experiences and opinions of 475 U.S. respondents from a wide array of organizations. Key topics include: Strategic objectives & obstacles Top tracked metrics Most used channels Employee development plans
What does it mean to be “The Best”? Is it a fact? An opinion? For Aircall’s recent survey of 475 customer support leaders, it comes down to self-reflection. “Overall, how would you rate the performance of your customer support team?” Respondents chose from the following multiple-choice answers: Best in the industry Good but not yet […]
Our 2018 customer support strategy survey was sent to 475 industry leaders. Some questions were straightforward. What is your annual budget? Do you employ remote agents? How large is your customer support team? All surveys were anonymous, so we can be confident that these answers were honest. Nowhere was this more apparent than the final […]
A Category Breakdown Aircall was recently ranked the No. 2 cloud-based call center software by GetApp, the premier research and review site for businesses exploring SaaS solutions. We’re humbled to once again be recognized as an industry leader and eager to maintain our spot on the podium moving forward. So let’s sift through the final scorecard […]
The phone system for modern business
