1. Features
  2. SMS Business Text Messaging

SMS Business Text Messaging

One-to-one text messaging is a personal way to engage with prospects and customers, and lets them reach out, or follow up, in their own timeframe. Many businesses use text messages for scheduling and reminders, customer service and support, or just continuing the conversation. Available in the US, the UK and Australia.

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Already a customer? Contact us to enable SMS on your account.

A more personal way to connect

More options for customers

Choose the best way to communicate with prospects and customers, and let them reach you the way they prefer.

Improved reachability

A simple, easy way to increase availability, improve responsiveness, and ensure that your message reaches your client.

Voice and text in one place

Send, receive, and view messages from your desktop, iOS or Android devices. Handle messages collaboratively as a team.

FAQ

  • How is text messaging priced?

    For US and Canada numbers, domestic messaging is included at no additional charge up to 2000 outbound messages per user per month. For the UK and Australia, we charge per outbound text at industry competitive rates. Contact us for details.

  • Can I send and receive messages internationally?

    Currently we offer domestic messages only, within the US, the UK or Australia. We are looking to open to international messages in the future.

  • Can I send and receive messages on a shared line?

    Absolutely! Messaging is designed to be managed collaboratively so everyone on a shared line can access the messaging inbox for that number.

  • Can I use Aircall numbers for bulk messaging?

    While Aircall’s native text messaging is designed for one-to-one conversations, we offer third-party integrations with several providers including Heymarket, Sakari, Salesmsg, and Textline.

  • Will SMS conversations be logged in my CRM?

    We have introduced Hubspot as our first integration for automatically logging text messages. Learn more here about logging your SMS in Hubspot.

  • Can I send emojis?

    Yes 🙂

Hear it from our customers

Thousands of companies trust Aircall to support their growth

“After we switched over to Aircall, in combination with our other customer support tools, we ended up doubling the amount of leads that one individual customer support representative can handle.”

Walker Drewett, CEO at NuBrakes

Ready for better conversations?

Aircall runs on the device you’re using right now.

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