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Wählen Sie den besten Weg, um mit Interessenten und Kunden zu kommunizieren, und geben Sie ihnen die Möglichkeit, Sie über den bevorzugten Weg zu kontaktieren.
Eine einfache, unkomplizierte Möglichkeit, die Erreichbarkeit zu steigern, die Reaktionsfähigkeit zu verbessern und sicherzustellen, dass Ihre Botschaft den Kunden erreicht.
Sprach- und Textnachrichten an einem Ort
Senden, empfangen und sehen Sie Nachrichten von Ihrem Desktop-PC, iOS- oder Android-Geräten. Handhaben Sie Nachrichten gemeinsam im Team.
Häufig gestellte Fragen
Für US-amerikanische und kanadische Nummern sind Inlandsnachrichten bis zu 4000 ausgehende Nachrichten pro Benutzer und Monat ohne zusätzliche Kosten enthalten. Für andere Regionen, wie beispielsweise das Vereinigte Königreich und Australien, berechnen wir pro ausgehendem Text zu branchenüblichen Tarifen. Kontaktieren Sie uns für weitere Informationen.
Derzeit bieten wir nur Inlandsnachrichten innerhalb der USA, des Vereinigten Königreichs oder Australiens an. Wir wollen in Zukunft auch internationale Nachrichten anbieten.
Selbstverständlich! Das Messaging ist so konzipiert, dass es gemeinsam verwaltet wird, so dass jeder auf einer gemeinsamen Leitung auf den Eingang von Textnachrichten für diese Nummer zugreifen kann.
Wir haben Hubspot als erste Integration für die automatische Protokollierung von Textnachrichten eingeführt. Erfahren Sie hier mehr über das Protokollieren Ihrer SMS in Hubspot.
Lassen Sie unsere Kunden sprechen
Tausende von Unternehmen vertrauen Aircall, um ihr Wachstum zu unterstützen.
Walker Drewett, CEO bei NuBrakes
„„Nachdem wir auf Aircall umgestiegen sind, haben wir in Kombination mit unseren anderen Kundensupport-Tools die Anzahl der Leads, die ein einzelner Kundensupport-Mitarbeiter bearbeiten kann, verdoppelt.“
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Frequently Asked Questions
Business text messaging was a little slower to catch on than texting for personal use. Fortunately for businesses, technology has advanced to a degree that SMS text messaging for business is now a valuable tool.
Cloud phone SMS is a highly effective tool that can greatly enhance the way your sales and support teams interact with prospects and customers. SMS texting allows them to connect with your customers in deeper, more personal ways through every step of the customer journey. This article will break down business text messaging services and help you learn how to enhance your customer experience and grow revenue for your company at the same time.
A business text messaging service is an easy way to generate leads via SMS by automating appointment reminders, invoices, promotions, and more. Business text messaging provides companies with a greater capacity to manage large quantities of text messages. With advances in digitalization, businesses can now use cloud calling software, CRM platforms, and digital business tools to send and receive incoming messages between cloud phone numbers and customers’ iOS or Android mobile devices. What’s more is that businesses can send automated text messages in large volumes and still manage them effectively.
Aircall’s native SMS feature offers one-to-one messaging to better engage prospects and customers and communicate efficiently. Here’s a quick overview of what Aircall offers in its text messaging for business service: Features
Call from messaging window
Add a contact from messaging window
Notifications (badge and push)
Desktop and web app (including CTI)
SMS is currently available for classic numbers. IVR numbers are not eligible for messaging. Aircall offers a business text messaging service in the U.S., Canada, the U.K., France, and Australia.
Aircall’s native SMS feature offers one-to-one messaging to better engage prospects and customers and communicate efficiently. Sending text messages from your business is easy.
Here’s a step-by-step guide:
Enter the number: From the Keypad tab, use the search bar to find a contact, or type in a number. Then click on the messaging icon to start a message. Remember: SMS is enabled for domestic service only. Make sure the recipient number is in the same country as the number it originates from (France for France, and the U.K. for the U.K.). There is an exception for messages between the U.S. and Canada.
2.Type your message: Enter your message at the bottom of the phone window to start a conversation.
3.Hit send: Your message is on its way. Aircall’s native text messaging is designed for one-to-one conversations. While it’s not possible to send bulk messages, we do offer third-party integrations with several providers including Heymarket, Sakari, Salesmsg, and Textline. Using a third party may allow you to use Aircall numbers for bulk messaging.
Learn more about each SMS provider and enablement. You can use a third-party messaging service on the same account that uses Aircall native text messaging, but not on the same number.
Choosing the best text messaging service for your business is essential for long-term success. More and more SMS text messaging platforms are entering the marketplace. How do you choose the right SMS app for businesses of different sizes?
Think about these 8 areas when evaluating SMS business text messaging providers to make sure you’re choosing the right one for your needs:
1.Costs. Consider how many messages you need to send per month. What are the costs of incoming text messages? Is there a cost for setting up your phone number?
2.Support. What kind of service can you expect if you have a problem? Can you talk to a live person? Do they have IT people in-house? Is help outsourced? Is there a knowledge base on their website?
3.Experience. How long has the provider been in business? Find out about their history and level of expertise in the business.
4.Reviews and testimonials. Make sure other customers are happy with the service. If there are any problems, you’re likely to spot them by checking out past reviews.
5.Features and tools. Do they offer text message templates that are appropriate and convenient for your needs? Tools like these will save you time and help you get up and running quickly.
6.Billing. How and when will you be billed? Is the process easy to understand and to use?
7.Cloud-based phone integration. Can you use your existing cloud phone numbers to send group text messages?
8.Trial period. Do they offer a free trial? A trial gives you a chance to try it out and make sure everything works as you expect it to before committing to buy.
With Aircall, you get the benefit of a robust set of voice calling features and the ability to connect with your customers via text. To learn more about our services, book a free demo today.
SMS messages work well for sales promotions, but there’s so much more you can do with them. Using text messaging in business is a valuable resource. In this section, we’ll highlight how different teams can leverage text messaging.
1.Business text messaging for sales teams
Sales teams can get a lot out of the strategic use of a business text messaging app. With Aircall, your business can:
Send out promotions
Send campaign texts
Never miss a conversation with potential customers
Assure compliance with anti-spam laws
Keep leads moving through the sales funnel
Send out links for application processing
Send or receive texts from any location
Use customizable templates to make it easy to send the right messages at the right time
Send automated texts with links to surveys that give sales reps immediate feedback after a sale
Send texts with exclusive invites
2.Business text messaging for your customer support teams
Customer support teams stand to improve the customer experience with SMS for business. With Aircall, your business can:
Send texts for scheduling services
Send appointment reminders and confirmations
Let customers know that someone will be contacting them
Personalize customer service
Enable 24/7/365 response
Send out automated surveys for immediate feedback and follow-up
Measure results of customer interactions with dashboard analytics
Send out tips and reminders to support team members
Automatically open support tickets when customer interactions can’t be resolved using other communication channels
1.Business text messaging for human resources teams
Human resources and people operations teams manage recruiting, hiring, onboarding, and more. With Aircall, your business can:
Reach more job applicants than you can by making phone calls or sending emails
Update job candidates on the status of their application
Receive updates from job candidates
Send links for job applications
Send reminders or other messages to job applicants in bulk
Separate contacts by groups and send targeted messages
2.Business text messaging for marketing teams
Marketing teams are always looking for the next way to capture customer awareness and consideration. With Aircall, your business can:
Use keywords to send more relevant messages to prospects
Send out promotions, discount offers, and special announcements
Reach large audiences with ease
Segment your target audiences and customize content for each audience
Personalize texts to improve conversion rates and enhance the customer experience
Use shortcodes for mass cell phone communications
There are many benefits to a business text messaging service. One-to-one text messaging is a personal way to engage with prospects and customers and lets them reach out or follow up in their own timeframe. Many businesses use text messages for scheduling and reminders, customer service and support, or just continuing the conversation.
Aircall’s business text messaging service offers the following advantages:
- Increased customer convenience. Your customers can enjoy the ease of being able to connect with someone from your business quickly. Text messaging can be a less intrusive option than calling. Customers can choose to respond when it’s convenient for them to do so.
- Improved customer engagement. To be competitive with other companies, you have to use multiple channels to keep your customers engaged. As your customer base grows, it’s challenging to keep up with communications and keep your messaging relevant. Business text messaging provides a way to keep your brand top-of-mind for your customers and ensures that you have a strong voice in the marketplace.
- Automated customer communications. One of the great things about business text messaging is that it makes it easy to automate communications, even on a large scale. Short, concise messages can be an effective part of your overall communication strategy, especially if your customers aren’t responding to phone calls or emails.
Learn more about text messaging software for business.