Call routing

Route your calls to the right agent

Call routing

Call cascading

With call cascading you can simply send a call to the recipient phones in a pre-set order. Simply set your preferred order in your dashboard and calls will come to the recipients in that order.

Customize your call distribution

When call cascading is turned on, each recipient’s phone will be called in the specified order. Once the call is answered the additional numbers will not ring.

Make your own rules

Set up call cascading rules based on your agent’s fit and availability. You can manage call cascading and call-allocating rules in real-time through your dashboard.

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