Call Routing

Map out the most effective route to satisfying conversations with Aircall’s call routing software functionality. Set up advanced call routing for your business with a modern business phone solution.

An intelligent call routing system

Aircall’s business phone system comes stocked with advanced call routing features designed to help your business succeed.

Call cascading

Automatically direct calls to agents in a pre-set order. Set your preferred call routing sequence and forget it.

Customized call routing

When call cascading is turned on, each teammate's phone will be called in the specified order. Once the call is answered, no additional numbers will ring.

Make your own routing rules

Set up call routing rules based on fit, availability, or any other variable. You can always update assignments in real-time from the Aircall dashboard.

Just listen to our customers!

4,000+ companies trust Aircall's call routing software to seamlessly manage prospect and customer conversations.

"Because it’s such an intuitive platform, it’s much easier to make changes on the fly. Creating selections on the IVR, adding users, activating numbers, onboarding people…that stuff has made it easy to manage the whole system."

Aron Lewin, Head of Traveller Direct at Jayride