Features built for a better kind of conversation

Set customized schedules to confirm exactly when each of your numbers are available to receive calls.

Record, upload, or write the script for a customized message to greet callers when you’re away.

Direct calls to the correct teammates every time by customizing distribution and ring rules.

Set up a smart IVR directory that automatically guides callers to the correct team on their first try.

Assign everyone on the team a personalized three-digit extension their colleagues can quickly dial.

Eliminate spam callers and bots so you can focus more on the conversations your business cares about.

Find all your numbers and your users in one place, even if they’re all over the globe.

Put your current conversation on hold and simultaneously start a separate call with a third party.

Take or place as many calls as you would like — simultaneously — on the same phone number.

Give callers the power to opt out of a waiting line and receive your outbound reply at a later time.

Set team and/or individual working hours to assure calls are routed only to available employees.

Route calls to teammates grouped by shared skills like a linguistic or technical specialty.

Review call recordings to help confirm details, monitor quality, and guide training sessions.

Keep your callers’ sensitive information secure by temporarily pausing call recording as needed.