Features built for a better kind of conversation

See what’s inside the Aircall phone system

Phone System Features

Toll-Free Numbers

Instantly create toll-free numbers in your local area code or any country in which your business operates.

International Numbers

Claim local numbers for your business in 100+ countries — even if your team works a continent away.

Call Conferencing

Make it a collaborative conversation by hosting a total of up to five people on the same live call.

Business Hours

Set customized schedules to confirm exactly when each of your numbers are available to receive calls.

Voicemail

Record, upload, or write the script for a customized message to greet callers when you’re away.

Call Routing

Direct calls to the correct teammates every time by customizing distribution and ring rules.

Interactive Voice Response (IVR)

Set up a smart directory that automatically guides callers to the correct team on their first try.

Extensions

Assign everyone on the team a personalized three-digit extension their colleagues can quickly dial.

Blacklist Numbers

Eliminate spam callers and bots so you can focus more on the conversations your business cares about.

Virtual call center

Find all your numbers and your users in one place, even if they’re all over the globe.

Collaboration

Shared Contacts

Create and share selected contacts with your team so everyone can follow the conversation.

Warm Transfer

Give your teammates the option to quickly speak to one another before transferring a live call.

Shared Call Inbox

Get a complete perspective of calls that require a follow-up and archive old assignments as you go.

Call Commenting & Assignment

Assign a call to a teammate, leave them an explanatory comment, and the call will pop up on their to-do list.

Call Center Features

Real-Time Modifications

Toggle your system settings at any time, including adding new numbers or users in a single click.

Call Queuing

Give inbound callers the option to remain in queue until one of your agents is available to talk.

Ring Groups

Route calls to teams grouped by location, language, skill, or any other trait you’d like.

Parallel Calls

Put your current conversation on hold and simultaneously start a separate call with a third party.

Unlimited Concurrent Calls

Take or place as many calls as you would like — simultaneously — on the same phone number.

Queue Callback

Give callers the power to opt out of a waiting line and receive your outbound reply at a later time.

Time-Based Routing

Set team and/or individual working hours to assure calls are routed only to available employees.

Skill-Based Routing

Route calls to teammates grouped by shared skills like a linguistic or technical specialty.

Call Recording

Review call recordings to help confirm details, monitor quality, and guide training sessions.

Pause-Resume Recording

Keep your callers’ sensitive information secure by temporarily pausing call recording as needed.

Productivity

Desktop Notifications

Get incoming call alerts sent to your screen and start the conversation by clicking the banner.

Ring on Speakers

Reduce your missed call rate by ensuring all inbound calls ring loud and clear in your workspace.

Click to Dial

Save minutes every day by launching calls in the Aircall app with a single click.

Forward-to-Phone

Stay in touch even when your office is out of reach by forwarding calls to your mobile device.

Custom Filters

Search and sort through categorized calls to find the exact conversation you are looking for.

After-Call Work

Give your team time after every call to quickly tag, assign, and prepare for the next conversation.

Power Dialer

Make calls in rapid succession with a powerful sales dialer that automatically adds numbers from any webpage.

CRM Integrations

Aircall integrates with your CRM and Helpdesk tools to keep all conversations connected.

Business Phone App for Mobile

Our new business phone app is packed with the powerful Aircall features our users love into a device that fits in your pocket.

Analytics

Call Center Analytics

Keep track of all your call center metrics—such as wait time, missed call rate, and call volume—in one place.

Live Feed

Gain a real-time perspective of team activity so you can shift resources and optimize productivity.

Call Monitoring

Accelerate employee training and boost call quality assurance by monitoring live calls.

Call Whispering

Secretly speak to teammates while they are on a live call so you can provide timely advice.

One-Click Set Up

Activate integrations in one click from the Aircall admin dashboard and manage all settings in one place.

Insight Cards

See more context behind every inbound call by pulling related data from other apps into view.

Ready to build better conversations?

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The phone system for modern business