Business phone features built for a better kind of conversation

See what’s inside the Aircall phone system

Phone System Features

Collaboration

Call Commenting & Assignment

Call Center Features

Productivity

Analytics

Integration Features

Admin & Security

AI & Transcription

Phone System Features

Call Conference Solution

Make it a collaborative conversation using Aircall’s call conference feature. Host a total of five people in the same live conference call with Aircall’s VoIP calling solution.

Business Hours

Set customized schedules to confirm when you can receive calls from your prospects and customers.

Call Routing

Direct your customers to the right teammate every time by customizing your call distribution.

Blocklist Numbers

Eliminate spam callers and bots so you can focus more on the conversations your business cares about.

Business Text Messages - SMS & MMS

Use business text messages for a faster way to connect with customers and prospects. Easily manage SMS, MMS & Voice conversations from Aircall.

Collaboration

Call Commenting & Assignment

Assign a call to a teammate, leave them an explanatory comment, and the call will pop up on their to-do list.

Call Center Features

Call Queuing

Give inbound callers the option to remain in queue until one of your agents is available to talk.

Call Recording

Review call recordings to help confirm details, monitor quality, and guide training sessions.

Conversation Center

Drive sales and customer support performance with a filterable log of calls and voicemails, and access call recordings and transcripts in one click.

Productivity

Call Transcription

Aircall’s AI transcribes calls and voicemails for you so you can better ramp up reps and deliver world-class customer experience.

Desktop Notifications

Get incoming call alerts sent to your screen and start the conversation by clicking the banner.

Click to Dial

Save minutes every day by launching calls in the Aircall app with a single click.

Custom Filters

Search and sort through categorized calls to find the exact conversation you are looking for.

Call Tags & Disposition Codes

Tag calls to give your team all the context it needs for smart decisions and smooth follow-ups.

After-Call Work

After a call, give your team the time to tag, assign, and prepare for the next conversation.

CRM Integrations

Aircall integrates with your CRM and Helpdesk tools to keep all conversations connected.

Business Phone App for Mobile

Our new business phone app is packed with the powerful Aircall features our users love into a device that fits in your pocket.

Analytics

Keep track of all your call center metrics—such as wait time, missed call rate, and call volume—in one place.

Activity Feed

Track and manage your team’s call activity and coach in real time from within the Aircall dashboard.

Call Monitoring Software

Accelerate employee training and boost call quality assurance by monitoring live calls.

Call Whispering

Secretly speak to teammates while they are on a live call so you can provide timely advice.

Analytics+

An indispensable tool for data-driven sales and support leaders, Analytics+ combines KPIs structured around your critical business objectives with unlimited history, advanced filtering, and powerful drill-down capabilities.

Integration Features

Computer Telephony Integration (CTI)

Our one-click CTI lets you customize workflows, improve team productivity, and boost customer experience.

Contact Synchronization

Build your network of shared contacts via Google Apps, CRM or PieSync imports.

Admin & Security

AI & Transcription

Conversation Center

Drive sales and customer support performance with a filterable log of calls and voicemails, and access call recordings and transcripts in one click.

Call Transcription

Aircall’s AI transcribes calls and voicemails for you so you can better ramp up reps and deliver world-class customer experience.

AI-Generated Call Summaries

Instantly grasp the essence of a conversation by reading a summary and review calls twice as fast.

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