Phone System Features
Toll-Free Numbers
Instantly create toll-free numbers in your local area code or any country in which your business operates.
International Numbers
Claim local and international numbers for your business in 100+ countries — even if your team works a continent away.
Call Conferencing
Make it a collaborative conversation using Aircall’s call conferencing feature. Host a total of five people in the same live conference call with Aircall’s VoIP calling solution.
Business Hours
Set customized schedules to confirm exactly when each of your numbers are available to receive calls.
Voicemail
Record, upload, or write the script for a customized message to greet callers when you’re away.
Call Routing
Direct calls to the correct teammates every time by customizing distribution and ring rules.
Interactive Voice Response (IVR)
Set up a smart IVR directory that automatically guides callers to the correct team on their first try.
Extensions
Assign everyone on the team a personalized three-digit extension their colleagues can quickly dial.
Blacklist Numbers
Eliminate spam callers and bots so you can focus more on the conversations your business cares about.
Virtual call center
Find all your numbers and your users in one place, even if they’re all over the globe.
Collaboration
Shared Contacts
Create and share selected contacts with your team so everyone can follow the conversation.
Warm Transfer
Give your teammates the option to quickly speak to one another before transferring a live call.
Shared Call Inbox
Get a complete perspective of calls that require a follow-up and archive old assignments as you go.
Call Commenting & Assignment
Assign a call to a teammate, leave them an explanatory comment, and the call will pop up on their to-do list.
Call Center Features
Real-Time Modifications
Toggle your system settings at any time, including adding new numbers or users in a single click.
Call Queuing
Give inbound callers the option to remain in queue until one of your agents is available to talk.
Ring Groups
Route calls to teams grouped by location, language, skill, or any other trait you’d like.
Parallel Calls
Put your current conversation on hold and simultaneously start a separate call with a third party.
Unlimited Concurrent Calls
Take or place as many calls as you would like — simultaneously — on the same phone number.
Queue Callback
Give callers the power to opt out of a waiting line and receive your outbound reply at a later time.
Time-Based Routing
Set team and/or individual working hours to assure calls are routed only to available employees.
Skill-Based Routing
Route calls to teammates grouped by shared skills like a linguistic or technical specialty.
Call Recording
Review call recordings to help confirm details, monitor quality, and guide training sessions.
Pause-Resume Recording
Keep your callers’ sensitive information secure by temporarily pausing call recording as needed.
Productivity
Desktop Notifications
Get incoming call alerts sent to your screen and start the conversation by clicking the banner.
Ring on Speakers
Reduce your missed call rate by ensuring all inbound calls ring loud and clear in your workspace.
Click to Dial
Save minutes every day by launching calls in the Aircall app with a single click.
Forward-to-Phone
Stay in touch even when your office is out of reach by forwarding calls to your mobile device.
Custom Filters
Search and sort through categorized calls to find the exact conversation you are looking for.
Tags
Tag calls to give your team all the context it needs for smart decisions and smooth follow-ups.
After-Call Work
After a call, give your team the time to tag, assign, and prepare for the next conversation.
Power Dialer
Make calls in rapid succession with a powerful sales dialer that automatically adds numbers from any webpage.
CRM Integrations
Aircall integrates with your CRM and Helpdesk tools to keep all conversations connected.
Business Phone App for Mobile
Our new business phone app is packed with the powerful Aircall features our users love into a device that fits in your pocket.
SMS Business Text Messaging (coming soon)
Send, receive, and manage SMS text messages between you and your contacts for easy and personalized conversations.
Analytics
Call Center Analytics
Keep track of all your call center metrics—such as wait time, missed call rate, and call volume—in one place.
Live Feed
Gain a real-time perspective of team activity so you can shift resources and optimize productivity.
Call Monitoring
Accelerate employee training and boost call quality assurance by monitoring live calls.
Call Whispering
Secretly speak to teammates while they are on a live call so you can provide timely advice.
Integration Features
Computer Telephony Integration (CTI)
Our one-click CTI lets you customize workflows, improve team productivity, and boost customer experience.
Webhooks & API
Connect our phone system to your everyday tools or build a new custom workflow.
Contact Synchronization
Build your network of shared contacts via Google Apps, CRM or PieSync imports.
One-Click Set Up
Activate integrations in one click from the Aircall admin dashboard and manage all settings in one place.
Insight Cards
See more context behind every inbound call by pulling related data from other apps into view.
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