Call *Transcription*
Aircall’s AI transcribes calls and voicemails for you so you can better ramp up reps and deliver world-class customer experience.
Automatically transcribe your conversations with call transcription
With transcription, easily go through call recordings and identify talk ratio, key moments or competitor mentions.
Recordings are logged in your CRM so you can quickly browse through deals and check details
Access accurate voicemail transcriptions
Work through your inbox faster by transforming your voicemails to text with our proprietary AI. Easily skip to the important parts of each voicemail rather than losing time listening to every second of every voicemail.
Making the most of call transcription
Everything you need to get started with our call transcription software.
Smart player
Fast forward, rewind, Increase play speed, skip 10 seconds ahead or visually identify speakers to quickly get to what matters.
Line Configuration
Decide which phone numbers will get transcription or not. Enable the main language for each number to ensure good coverage.
Proprietary AI
Our data scientists continuously improve our proprietary machine learning engine to transcribe calls with 85% minimum accuracy.
Instant processing
One minute of audio every 9 seconds. Contrary to most software, Aircall transcribes calls right after they end. Only wait up to a few minutes for the transcript to show up.
Share recording
Easily copy and share conversation snippets or the link to the recording with call participants.
CRM/Helpdesk Asset Link
Access the recording link in your CRM. Directly jump from an account or deal review to the call transcript to coach or get granular insights.
Seamless integration with your tech stack
Enjoy Aircall by itself or unlock advanced coaching capabilities with AI & business tool integrations.
Frequently asked questions
Call transcription is a way to turn speech into text. Our AI (Artificial Intelligence) is able to transcribe a call recording or voicemail to text so that it can be read by managers and their teams.
Call transcription is a must-have technology for Sales and Support teams who want to improve their performance and monitor customer service quality.
Call transcription is extremely useful to access insights, enhance productivity, and enable coaching. For instance, if you have 10 teammates doing one hour of calls, that’s 10 hours of calls to listen to. With Aircall Transcription, you can drastically reduce the time needed for call review by reading instead of listening.
Over time, your Aircall library of transcripts becomes a source of immense value and business insights that is easier to tap into than raw recordings. You can use it for onboarding, coaching, training, and monitoring.
Calls are transcribed immediately after they happen. It takes around 30% of the call duration for a transcript to become available. We strive to maintain an accuracy level of 85% or more for our call transcriptions.
In Aircall, call transcription is automatically enabled on supported numbers and languages. You can disable the feature should you wish. When possible, along with each call recording, Aircall will provide the corresponding transcript. Customers can click on the part of the text they are reading to listen to the corresponding audio. For voicemails, transcription allows agents to read them instead of listening, directly from within the Aircall phone app.
Transcription is currently available in English and French. It is automatically enabled on US, GB, AU, and FR numbers. More languages are being added in the near future, with Spanish and German coming soon. We will continue to prioritize new languages based on customer demand.
Artificial Intelligence (AI) is a term for computer software that mimics human cognition to perform complex tasks, like transcribing audio into text. Machine learning (ML) is a subfield of AI that uses algorithms trained on data to produce adaptable models that can perform a variety of complex tasks. Our internal team of data scientists has built a proprietary engine that can transcribe calls for our customers, without any technical skills or investment on their part.
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