Call center software made for modern teams

No technical consultants or complex gadgets required. A computer, a headset, and an internet connection are all you need to start talking today.

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All the right features, within reach

Set up your call center in minutes

Simplify call center setup so your support and sales teams can get up to speed sooner.

Invite your agents, organize your workflows, and open for business anywhere.

Work efficiently as a team

Build IVR menus and smart routing rules to direct callers to the right agent every time.

Collaborate on calls through the shared inbox, apply tags or comments, and assign follow-ups to specific teammates.

Track progress toward KPIs

Gain visibility into call center performance with the live activity feed. See who’s available, who’s in a call, and how long customers have been waiting.

Adapt strategy in the moment to minimize missed calls and achieve your objectives.

Call center features

Call Routing

Direct calls to the correct teammates every time by customizing distribution and ring rules.

Call Monitoring

Accelerate employee training and boost call quality assurance by monitoring live calls.

Business Hours

Set customized schedules to confirm exactly when each of your numbers are available to receive calls.

After-Call Work

Give your team time after every call to quickly tag, assign, and prepare for the next conversation.

Call Center Analytics

Keep track of all your call center metrics—such as wait time, missed call rate, and call volume—in one place.

Call Conferencing

Make it a collaborative conversation by hosting a total of up to five people on the same live call.

Call Queuing

Give inbound callers the option to remain in queue until one of your agents is available to talk.

Call Recording

Review call recordings to help confirm details, monitor quality, and guide training sessions.

Blacklist Numbers

Eliminate spam callers and bots so you can focus more on the conversations your business cares about.

Simple for admins and users

One-click integrations

Connect Aircall with your CRM or Helpdesk to centralize activity and automate call logging.

Intuitive controls

Reduce training from months to minutes with elegant apps your agents will appreciate.

Easy to manage

Add new numbers, teammates, or routing rules on the fly. No IT consultants required.

Ready to build better conversations?

Aircall runs on the device you're using right now.

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Connected to the tools you love

Intercom

Salesforce

Zendesk

Hubspot

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Microsoft Dynamics

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Gorgias

Help Scout

Zapier

Front

Slack

Kustomer

Zoho CRM

Freshdesk

HappyFox

JobAdder

Copper

Pipedrive

noCRM.io

Re:amaze

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The phone system for modern business

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