All the right features, within reach
Set up your call center in minutes
Simplify call center setup so your support and sales teams can get up to speed sooner.
Invite your agents, organize your workflows, and open for business anywhere.
Work efficiently as a team
Build IVR menus and smart routing rules to direct callers to the right agent every time.
Collaborate on calls through the shared inbox, apply tags or comments, and assign follow-ups to specific teammates.
Track progress toward KPIs
Gain visibility into call center performance with the live activity feed. See who’s available, who’s in a call, and how long customers have been waiting.
Adapt strategy in the moment to minimize missed calls and achieve your objectives.
Call center features
Call Routing
Direct calls to the correct teammates every time by customizing distribution and ring rules.
Call Monitoring
Accelerate employee training and boost call quality assurance by monitoring live calls.
Business Hours
Set customized schedules to confirm exactly when each of your numbers are available to receive calls.
After-Call Work
Give your team time after every call to quickly tag, assign, and prepare for the next conversation.
Call Center Analytics
Keep track of all your call center metrics—such as wait time, missed call rate, and call volume—in one place.
Call Conferencing
Make it a collaborative conversation by hosting a total of up to five people on the same live call.
Call Queuing
Give inbound callers the option to remain in queue until one of your agents is available to talk.
Call Recording
Review call recordings to help confirm details, monitor quality, and guide training sessions.
Blacklist Numbers
Eliminate spam callers and bots so you can focus more on the conversations your business cares about.
Simple for admins and users
One-click integrations
Connect Aircall with your CRM or Helpdesk to centralize activity and automate call logging.
Intuitive controls
Reduce training from months to minutes with elegant apps your agents will appreciate.
Easy to manage
Add new numbers, teammates, or routing rules on the fly. No IT consultants required.
CHANGING PHONE PROVIDERS? See if Aircall can port over your existing business phone number
Ready to build better conversations?
Aircall runs on the device you're using right now.
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Intercom
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