Call Center Analytics

Aircall’s call center analytics feature makes it easy for you to monitor the performance of your agents, either individually or as a team. Custom filter your team’s call center metrics to suit your needs.

Call center analytics at a glance

Our dashboard will give you instant access to your team’s call center metrics to help you meet your KPIs. Monitor your sales reps’ outbound calls and your support agents’ missed call rate, all in one easy-to-use call center analytics dashboard.

Track KPIs for individuals or teams

See the performance of your entire call center in one place with an intuitive dashboard and custom filters.

Keep an eye on your metrics

Stay in the know with call center metrics like average call time, missed call rate, wait time, and response time.

Filter your call center analytics

Filter by teams, individuals, call tags, date range, and more. Get to the bottom of your metrics in real-time.

Hear it from our happy customers!

Thousands of companies trust Aircall's call center analytics software to positively affect their call center KPIs.

“As a manager, I love getting the weekly call metrics, because it helps me to see where our teams are struggling. We have been able to improve our call answer rate dramatically simply because it is now so easy for us to see where we are having issues.”

Sara Habib, General Manager at Airtreks