Call Center Analytics
Aircall’s call center analytics feature makes it easy for you to monitor the performance of your agents, either individually or as a team. Custom filter your team’s call center metrics to suit your needs.
Call center analytics at a glance
Our dashboard will give you instant access to your team’s call center metrics to help you meet your KPIs. Monitor your sales reps’ outbound calls and your support agents’ missed call rate, all in one easy-to-use call center analytics dashboard.
Track KPIs for individuals or teams
See the performance of your entire call center in one place with an intuitive dashboard and custom filters.
Keep an eye on your metrics
Stay in the know with call center metrics like average call time, missed call rate, wait time, and response time.
Filter your call center analytics
Filter by teams, individuals, call tags, date range, and more. Get to the bottom of your metrics in real-time.
Frequently asked questions
To evaluate your call center’s performance, it’s fundamental to consistently track and measure certain call metrics.
Call center analytics are derived from different aspects of cumulative call data sets to produce quantifiable trends, often displayed in visual graphs that are easy to interpret by the viewer. These data insights provide a solid grounding for a company's business, training, and investment decisions.
Call center analytics are vital to improving the efficiency, productivity, and optimization of any business that handles customers over the phone. The right call metrics will provide insights on how to streamline operational costs, lower customer churn, and enhance customer happiness.
Call center metrics quantify the impact and performance of agents, individually or as a team, making it easier to pinpoint areas of strategic improvement and training. They allow you to define and track core call center KPIs with actionable data, which is indispensable for staying in line with wider business goals, budgeting, and growth plans.
Robust and well presented analytics are undeniably an essential call center feature, and one to look out for when shopping around for call center software providers.
Hear it from our happy customers!
Thousands of companies trust Aircall's call center analytics software to positively affect their call center KPIs.
General Manager at Airtreks
Sara Habib, General Manager at Airtreks
"As a manager, I love getting the weekly call metrics, because it helps me to see where our teams are struggling. We have been able to improve our call answer rate dramatically simply because it is now so easy for us to see where we are having issues."
Trusted by 17,000+ companies
Navigating your call center analytics dashboard
Already an Aircall customer? You can easily access and filter your team’s call center metrics in just a few clicks.
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Connected to your Business Tools
Ready for your own call center analytics dashboard?
Sign up for a demo of Aircall today to see our metrics reporting in action.