Small businesses

Better call center software for small businesses

Transform your customer support workflows in minutes, with our AI-powered platform. Boost productivity when you sync across 100+ essential business apps, including your CRM and help desk.

small-business-hero

Small businesses choose Aircall

  • Burton
  • Lokalise
  • Quip
  • Pipedrive
  • Untuckit

Blend the human touch with AI innovation
for a better customer experience

Pain-free setup.
Ongoing support.

  • Set up your call center without hours of IT configuration. All you need is a headset, a computer or a phone, and an internet connection.

  • Benefit from a dedicated Customer Success Manager and support offered via chat, email, and phone from our offices around the world.

Pain-free setup  Ongoing support

Customer stories

Hear it directly from our customers!

Thousands of companies trust Aircall's API and webhooks to build the exact workflows they need.

Aircall is overall super user-friendly, and the onboarding phase went very quickly. Almost nobody came back asking for further explanation—to me, that’s the best feature by far.

It doesn’t take long for an agent to know how to use it, so we don’t lose any time.

Erika LovisettoSenior Customer Happiness Manager @ Holidu

Where your tech stack unites and your teams excel

  • Deliver smarter, more personalized experiences as your CRM and Helpdesk data flows effortlessly into every customer interaction.

  • Easily add new users, obtain local area code phone numbers, and even international numbers as your teams expand and your business grows.

tech-stack-unites-small

Improve your customers’ journey and find solutions faster

  • Call recordings and in-call coaching and whispering help managers tackle challenging calls faster and with less disruption to your team and the customer.

  • Make data-driven decisions with in-depth analytics. View key data like missed call rates and response time and use custom tags to track almost any metric.

customer-journey-whisper

AI-powered productivity

  • Automate all those repetitive tasks and save time on call reviews with our advanced AI features like call transcription, tags and summaries, and Call Scoring.

  • Free up pre- and post-call admin time so your teams are free to focus on building and maintaining customer relationships.

ai-powered-productivity-small

Within two months, we cleared our backlog of tickets. We had a negative NPS of -25 and we moved it to +45. We had a CSAT that was around 50%, and now we are at 85% to 90%.

Availability on calls is awesome, we have virtually no missed calls

Ludovic LeleuCustomer Care Manager EMEA @ The Cookware Company

Connected to 250+ native integrations

The leading app ecosystem for voice. Aircall talks to all of your critical tools and workflows.

Monday.com
Shopify
Pipedrive
Bullhorn
HubSpot
Salesforce
Zendesk
Microsoft Teams

Works with the tools your team already uses

See all integrations

The features small businesses love

  • easy-setup-and-maintenance

    Easy setup and maintenance

    Save time and resources with Aircall’s simple setup, helping your customer-facing teams get up to speed sooner. No expensive hardware and gadgets are required.

    Learn more
  • crm-and-helpdesk-integrations

    CRM and Helpdesk Integrations

    Connect Aircall with your CRM or Helpdesk to centralize activity, automate call logging, and ensure you always have a 360-degree view of your customer.

    Learn more
  • advanced-analytics-and-live-feed

    Advanced analytics and live feed

    Track every conversation in the Aircall dashboard, use data to make informed decisions and provide five-star customer experiences.

    Learn more

Key features for small businesses

  • Insight Cards

    See more context behind every inbound call by pulling related data from other apps into view.

  • Live Feed

    Gain a real-time perspective of team activity so you can shift resources and optimize productivity.

  • Call Monitoring

    Accelerate employee training and boost call quality assurance by monitoring live calls.

  • Interactive Voice Response (IVR)

    Set up a smart IVR directory that automatically guides callers to the correct team on their first try.

  • Warm Transfer

    Give your teammates the option to quickly speak to one another before transferring a live call.

  • Call Recording

    Review call recordings to help confirm details, monitor quality, and guide training sessions.

  • Business Hours

    Set customized schedules to confirm exactly when each of your numbers are available to receive calls.

  • Call Routing

    Direct calls to the correct teammates every time by customizing distribution and ring rules.

  • Call Queuing

    Give inbound callers the option to remain in queue until one of your agents is available to talk.