Get your flexible call center solution up and running in minutes. Boost productivity with out-of-the-box CRM and help desk integrations and scale in a matter of clicks.
Small businesses choose Aircall
Your customers expect the best, and Aircall helps you deliver
Enjoy pain-free setup and ongoing support
- No large IT team or complex gadgets are required to set up your call center. Start talking today with just a headset, a computer, and an internet connection.
- Benefit from a dedicated Customer Success Manager and support offered via chat, email, and phone from our offices in EMEA, APAC, and North America.
Aircall is overall super user-friendly, and the onboarding phase went very quickly. Almost nobody came back asking for further explanation—to me, that’s the best feature by far. It doesn’t take long for an agent to know how to use it, so we don’t lose any time.
Integrate your call center with 100+ business tools
- Aircall is the call center solution that will accompany your business as you grow, with all key telephony features plus sales- and support-specific tools.
- Seamlessly integrate telephony with your existing CRM and help desk tools. Add new users and local and international numbers as your teams expand.
Enhance customer experience with call recordings and analytics
- Replay call recordings to understand the full picture behind your team’s performance and support new employees with call coaching and whispering.
- Make data-driven decisions with in-depth analytics. View key data like missed call rates and response time and use custom tags to track almost any metric.
Within two months, we cleared our backlog of tickets. We had a negative NPS of -25 and we moved it to +45. We had a CSAT that was around 50%, and now we are at 85% to 90%. Availability on calls is awesome—we have virtually no missed calls.
Accelerate your teams’ productivity
- Eliminate repetitive, manual tasks with features like contact pop-up, call notes, and call tags. Automatically sync call activities to your CRM or help desk.
- Seamlessly transfer or assign calls and reach resolutions faster. Keep conversations on track by assigning calls to your colleagues with context.
Connect to the business tools you love
Hubspot
Zendesk
Zoho
Monday.com
The features small businesses love
Easy setup and maintenance
Save time and resources with Aircall’s simple setup, helping your customer-facing teams get up to speed sooner. No expensive hardware and gadgets are required.
CRM and Helpdesk Integrations
Connect Aircall with your CRM or Helpdesk to centralize activity, automate call logging, and ensure you always have a 360-degree view of your customer.
Advanced analytics and
live feedTrack every conversation in the Aircall dashboard, use data to make informed decisions and provide five-star customer experiences.
Key features for small businesses
Insight Cards
See more context behind every inbound call by pulling related data from other apps into view.
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Gain a real-time perspective of team activity so you can shift resources and optimize productivity.
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Accelerate employee training and boost call quality assurance by monitoring live calls.
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Set up a smart IVR directory that automatically guides callers to the correct team on their first try.
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Give your teammates the option to quickly speak to one another before transferring a live call.
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Review call recordings to help confirm details, monitor quality, and guide training sessions.
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Set customized schedules to confirm exactly when each of your numbers are available to receive calls.
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Direct calls to the correct teammates every time by customizing distribution and ring rules.
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Give inbound callers the option to remain in queue until one of your agents is available to talk.
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