Whenever there’s a system problem, you can put the days of placing a panicky call to your IT department behind you when you implement a VoIP phone system. Big system problems cost your company time and money. What’s more, technical problems affect your vendors and customers as well. When your system is down, your employees […]
If you’re not already familiar with it, cloud phone SMS, also known as texting using cloud phone numbers, is one of the more recent players in the business communications arena. Emails and phone calls will always have a proper place in sales and support operations, and cloud phone SMS is a nice complement to those […]
Financial services are intangible, and as such, they can be challenging to sell and support. Unlike a physical product, you can’t see them or hold them in your hand. Also, a lot of people find the nuances of financial services difficult to understand. People tend to pay more attention to financial services when they receive […]
The process for developing a B2B sales prospecting strategy is vastly different than what many long-time salespeople grew accustomed to over the span of their careers. Something that hasn’t changed is that sales prospecting is still an important and necessary part of B2B sales growth. To be successful in B2B sales, you must recognize that […]
The B2B sales cycle is a time-consuming process that involves multiple parties, including procurement specialists, buying committees, and other stakeholders. Over the last 10 years, advancements in technology have changed the face of the B2B sales cycle for buyers and sellers. Advancements in digital technology can assist your sales teams greatly. Today, you have many […]
If your marketers and salespeople are continually at odds with each other and neither department is as productive as you’d like them to be, it signals a time to review the strength of your sales and marketing alignment practices. Improving the alignment between your sales and marketing teams will benefit your business overall, and it […]
Do you remember the excitement you felt as you planned your sales strategy for 2020? Only months later, COVID-19 had changed everything, sending you back to the drawing board to revisit how digital tools could help your company survive an unprecedented pandemic. Business needs and market forces always drive the need for digital tools, but […]
A lot has changed in the world of sales. Without a solid, up-to-date B2B sales strategy, it’s difficult to compete. B2B sales strategies have their own nuances — unlike B2C sales, B2B sales is less straightforward. Today’s B2B customers have much more information at their fingertips. The internet plays a large role in educating B2B […]
Sales and marketing alignment was generally uncommon in the early days of business. Generally, the two departments worked independently of each other — communication on individual opportunities was rare. In the spirit of competitiveness, businesses now have to take a deeper dive into internal problems that could be stifling sales. One of the issues that’s […]
Historically, companies could base Black Friday and Cyber Monday staffing needs on numbers from previous years. However, brands with an online retail presence must react accordingly to all the challenges we’ve faced in 2020. Because of COVID-19, the public has largely avoided retail stores for the better part of the year. Instead, online shopping has […]
The best small business phone systems should help you increase profitability and provide a great customer experience — all while remaining easy for your call agents to use. With those end-goals in mind, how does your current small business phone system measure up? Given the phone’s familiarity, it can be difficult to rethink what’s possible. […]
Difficult or counterintuitive workflows don’t serve anyone well. However, the right software integrations can streamline business processes. Software integrations, also known as VoIP integrations when connected to your phone system, will simplify and streamline your workflows so all processes move along as they should. How? Software integrations, combined with call center software, give the proper […]
If you’re ready to streamline communication and collaboration within your company, VoIP integrations will set your employees up to work more efficiently. VoIP integrations operate like a gateway that brings all the latest business tools into one place to help you increase productivity — setting the stage for growth. VoIP integrations are gaining in popularity […]
Small business phone systems were once fairly limited in the functions and capabilities that you could get. Small business owners expect little more from their phone systems than to allow for multiple inbound and outbound calls simultaneously. In today’s marketplace, those are pretty minimal expectations. If this is your current functionality, it’s fair to question […]
In the early days of call centers, call center agent performance wasn’t a primary concern for most companies. Call agents provided minimal services like answering basic questions. Call centers grew out of necessity. To a large degree, they were viewed more as a cost center than a growth center. As the internet has become a […]
If you’re one of the many small businesses that are considering how cloud services can enhance your business, it’s worthwhile to compare cloud phone systems before making your final choice. Cloud-based phone systems are an accessible and affordable phone service option, so it’s no surprise that they’re becoming so popular. When you compare cloud phone […]
The right call center software helps to build confidence in salespeople from sales prospecting to closing the deal. Sales call centers dedicate their work hours to fine-tuning their scripts and sales processes with the aim of generating quality leads to pass on to salespeople who can close the deal. Shorter sales cycles give salespeople additional […]
The right small business phone system makes life at work better and easier for everyone in the company. The market offers many different configurations of small business phone systems and they have more features and capabilities than ever before. Many businesses are still running on traditional phone systems and believe they don’t have a good […]
The phone system for modern business
