Interactive Voice Response (IVR) routes calls to the right recipient. IVR helps create a professional customer experience while increasing agent efficiency.
Aircall allows you to easily customize your IVR based on your business and agent’s needs. Have the option to give direct access to specific branches of IVR for increased productivity and customer satisfaction.
Create an IVR with multiple branches directing callers to specific groups of agents. For example, you can create a specific extension to reach your sales or support departments directly.
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