Interactive Voice Response (IVR)

Impress callers with an automated menu that actually improves their experience.

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What is IVR?

Interactive Voice Response (IVR) systems are designed to quickly classify callers according to their needs and automatically route them to the right resource.

Customized IVR settings

Tailor your IVR to fit caller needs and business goals by selectively offering direct access to specific branches of your team.

Multi-level IVR

Create an IVR with multiple branches directing callers to separate, specialized teams. (Ex. Press "3" for Returns & Exchanges)

Trusted by thousands of diverse companies

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Ready to build better conversations?

Aircall runs on the device you're using right now.

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The phone system for modern business