
They choose Aircall
Have smarter customer conversations
Get context on every call
See the customer’s name and previous interactions as soon as the phone rings with Insight Cards that are integrated with 100+ help desk and other tools, including live chat.
Know your customer’s needs before the conversation even begins with drag-and-drop IVR and call routing based on skill set, language, and other custom criteria.

“Within two months, we cleared our backlog of tickets. We had a negative NPS of -25 and we moved it to +45. We had a CSAT that was around 50%, and now we are at 85% to 90%. Availability on calls is awesome—we have virtually no missed calls.”
Cut down on manual data entry
Gain hours each week by automatically syncing call notes and tags to your help desk so your agents can spend less time logging information and more time helping customers.
Ensure data accuracy by automatically recording all inbound and outbound calls.

“It takes a lot of the manual labor away. It automatically generates a log in HubSpot—the user just has to jump in and write in a note, and it syncs to a deal or the contact you’re talking to. In a way, it kind of spoon feeds our employees and just sets up all the basics.”
Speed up onboarding and monitor performance
In a few clicks, create new users and numbers in 150+ countries. Onboarding is simple with our easy-to-use platform and training features like call whispering and coaching.
Keep an eye on individual and team performance with our live dashboard. Use in-depth analytics to identify and respond to trends in customer communication.

"Analytics+ provides me with a weekly analysis on customer wait times and other customer experience-related metrics. I also like the live activity feed so that I can see which calls are coming through."
Maintain call quality and reliability
Built on AWS with multiple data centers globally, we deliver the highest-quality communications with 99.99% uptime, opus codec audio transmission, and dynamic carrier switching.
We offer support by chat, email, and phone from our offices across EMEA, APAC, and North America.

The features support leaders love
CRM Integrations
Aircall integrates with your CRM and Helpdesk tools to keep all conversations connected.
Call Routing
Direct calls to the correct teammates every time by customizing distribution and ring rules.
Interactive Voice Response (IVR)
Set up a smart IVR directory that automatically guides callers to the correct team on their first try.
Business Hours
Set customized schedules to confirm exactly when each of your numbers are available to receive calls.
Warm Transfer
Give your teammates the option to quickly speak to one another before transferring a live call.
Call Center Analytics
Keep track of all your call center metrics—such as wait time, missed call rate, and call volume—in one place.
Call Tags & Disposition Codes
Tag calls to give your team all the context it needs for smart decisions and smooth follow-ups.
Activity Feed
Track and manage your team’s call activity and coach in real time from within the Aircall dashboard.
Insight Cards
See more context behind every inbound call by pulling related data from other apps into view.
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