Busy agents? Not to worry. Advanced features such as call cascading and call routing ensure that calls never go unanswered.
Managing calls as a team enables your team to serve more customers and ensure higher satisfaction.
With real-time analytics your business has the tools to measure and understand call activity.
Access to agent, department and call performance allow you to make data driven decisions and optimize your support.
Commenting on calls will allow you to update customer information in real-time and sync it with your CRM/helpdesk.
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