Operations managementHow to Craft Growth-Enabling Customer ConnectionsThe success of small and medium-sized businesses hinges on more than simply acquiring customers — it depends on how well you keep them.
Support
Inbound call center software that connects customers to the right agent, every time
Inbound call centers use Aircall to increase CSAT and track and improve team performance.
Small businesses choose Aircall
With Aircall, agents provide personalized support in every interaction.
Explore features
Make inbound conversations seamless
Aircall syncs customer details across tools and workflows so callers don't have to repeat themselves.
Resolve tickets faster
AI-powered context helps agents personalize customer support and quickly address issues.
Simplify user onboarding
Getting users started with Aircall is easy and fast so new team members can become high-performers in no time.
Track performance
Monitor communication activity and use advanced analytics to understand how to direct coaching efforts.
Support
Meet your customers' expectations across every inbound channel.
Aircall's AI-powered platform allows call center agents to focus less on logging data and more on delivering exceptional customer experiences, with tools that provide insights to meet customer needs with precision and care.
Make every call a five-star support experience.
Communicate across channelsGet free access
Threaded conversations
Get a single view of all channels across voice and text.
Inbound call center software helps support teams answer and manage incoming customer calls. It routes each caller to the right agent through IVR menus and routing rules, queues calls during busy periods, and shows the agent the caller’s history from your CRM or help desk. Aircall runs in the cloud, so agents can answer from any device.
Healthcare
Recruitment
Professional Services
Software & Tech
Retail & E-Commerce
Travel & Hospitality
Financial Services
Education & E-Learning
We started using Aircall in January 2020, just a couple of months before the pandemic hit. It was perfect timing - I don't know how we would have effectively serviced our customers otherwise.
Aircall expertly saved us.
Inbound Call Center FAQs
Yes. Aircall’s AI Voice Agents answer inbound calls 24/7, resolve routine questions like order status or account details, and transfer anything complex to your team with the full transcript. They run on your existing Aircall numbers, so they fit into your current call flow.
Aircall routes calls using an IVR menu, ring groups, and rules based on time, team, or agent skills like language. On the Professional plan, smart routing uses live CRM or help desk data, such as account owner, to send callers straight to the right person. Queue callback lets callers request a call back instead of waiting on hold.
Inbound call center software helps support teams answer and manage incoming customer calls. It routes each caller to the right agent through IVR menus and routing rules, queues calls during busy periods, and shows the agent the caller’s history from your CRM or help desk. Aircall runs in the cloud, so agents can answer from any device.
Faster response times, a better customer experience, real-time analytics, and easier scaling as your team grows, all without new phone hardware.
You can set up Aircall in minutes, with no hardware. Pick your numbers, build your IVR and routing rules in the call flow, connect your help desk, and invite your agents. They can answer calls on desktop, web, or the iOS and Android apps.
Modern call centers use cloud telephony platforms like Aircall alongside CRM and helpdesk tools such as Salesforce, HubSpot, and Zendesk to keep every conversation in context.
