inbound-call-center@2X
The call center solution for 11-star customer support

Integrate your call center with your help desk or CRM and enable your team to delight your customers.

They choose Aircall

Have smarter customer conversations

Get context on every call

See the customer’s name and previous interactions as soon as the phone rings with Insight Cards that are integrated with 100+ help desk and other tools, including live chat.

Know your customer’s needs before the conversation even begins with drag-and-drop IVR and call routing based on skill set, language, and other custom criteria.

“Within two months, we cleared our backlog of tickets. We had a negative NPS of -25 and we moved it to +45. We had a CSAT that was around 50%, and now we are at 85% to 90%. Availability on calls is awesome—we have virtually no missed calls.”

— Ludovic Leleu, Customer Care Manager @ The Cookware Company

Cut down on manual data entry

Gain hours each week by automatically syncing call notes and tags to your help desk so your agents can spend less time logging information and more time helping customers.

Ensure data accuracy by automatically recording all inbound and outbound calls.

“It takes a lot of the manual labor away. It automatically generates a log in HubSpot—the user just has to jump in and write in a note, and it syncs to a deal or the contact you’re talking to. In a way, it kind of spoon feeds our employees and just sets up all the basics.”

— Clinton Van Kampen, IT Systems Manager @ Beaver Group

Speed up onboarding and monitor performance

In a few clicks, create new users and numbers in 150+ countries. Onboarding is simple with our easy-to-use platform and training features like call whispering and coaching.

Keep an eye on individual and team performance with our live dashboard. Use in-depth analytics to identify and respond to trends in customer communication.

"Analytics+ provides me with a weekly analysis on customer wait times and other customer experience-related metrics. I also like the live activity feed so that I can see which calls are coming through."

— Sam Bell, Customer Service Manager @ Fixter

Maintain call quality and reliability

Built on AWS with multiple data centers globally, we deliver the highest-quality communications with 99.99% uptime, opus codec audio transmission, and dynamic carrier switching.

We offer support by chat, email, and phone from our offices across EMEA, APAC, and North America.

The features support leaders love

CRM Integrations

Aircall integrates with your CRM and Helpdesk tools to keep all conversations connected.

Call Routing

Direct calls to the correct teammates every time by customizing distribution and ring rules.

Interactive Voice Response (IVR)

Set up a smart IVR directory that automatically guides callers to the correct team on their first try.

Business Hours

Set customized schedules to confirm exactly when each of your numbers are available to receive calls.

Warm Transfer

Give your teammates the option to quickly speak to one another before transferring a live call.

Call Center Analytics

Keep track of all your call center metrics—such as wait time, missed call rate, and call volume—in one place.

Call Tags & Disposition Codes

Tag calls to give your team all the context it needs for smart decisions and smooth follow-ups.

Activity Feed

Track and manage your team’s call activity and coach in real time from within the Aircall dashboard.

Insight Cards

See more context behind every inbound call by pulling related data from other apps into view.

Connected to the tools you love

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CHANGING PHONE PROVIDERS? See if Aircall can port over your existing business phone number

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The phone system for modern business