Have smarter customer conversations
Resolve issues as a team
Route calls to the right person every time and help agents anticipate customer needs before the conversation even begins by automatically displaying context from previous interactions.
Take notes directly inside your phone app, debrief teammates using warm transfers, and create custom tags to identify patterns across the business.
Save time with automatic syncing
Put hours back on the calendar every week by automatically logging call info and eliminating data accuracy concerns along the way.
Get a clear view of call activity
Monitor performance on real-time dashboards to better manage your resources in the moment. Then, take advantage of unlimited history and call recordings to review individual or team trends.
Key features for support teams
Aircall integrates with your CRM and Helpdesk tools to keep all conversations connected.
Direct calls to the correct teammates every time by customizing distribution and ring rules.
Interactive Voice Response (IVR)
Set up a smart directory that automatically guides callers to the correct team on their first try.
Set customized schedules to confirm exactly when each of your numbers are available to receive calls.
Give your teammates the option to quickly speak to one another before transferring a live call.
Call Center Analytics
Keep track of key performance indicators like wait time, missed call rate, call volume, and more.
Tag calls to give your team all the context it needs for smart decisions and smooth follow-ups.
Gain a real-time perspective of team activity so you can shift resources and optimize productivity.
See more context behind every inbound call by pulling related data from other apps into view.
What support leaders say about Aircall
Instead of digging through multiple systems trying to find clues, the right information is already there, helping us anticipate an issue before the customer even mentions it.”
The Teams feature helped us decrease missed call rates by 24% in just a few short weeks. It led to a total restructuring of how we handle the phone channel with our customers.”
During our first quarter together, inbound call volume increased by 80%. Even more impressive, the team’s missed call rate decreased by 15% during that time despite no new hiring."
Ready to build better conversations?
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The phone system for modern business