Resolve issues as a team
Route calls to the right person every time and help agents anticipate customer needs before the conversation even begins by automatically displaying context from previous interactions.
Take notes directly inside your phone app, debrief teammates using warm transfers, and create custom tags to identify patterns across the business.
Save time with automatic syncing
Put hours back on the calendar every week by automatically logging call info and eliminating data accuracy concerns along the way.
Get a clear view of call activity
Monitor performance on real-time dashboards to better manage your resources in the moment. Then, take advantage of unlimited history and call recordings to review individual or team trends.
Key features for support teams
Aircall integrates with your CRM and Helpdesk tools to keep all conversations connected.
Direct calls to the correct teammates every time by customizing distribution and ring rules.
Interactive Voice Response (IVR)
Set up a smart directory that automatically guides callers to the correct team on their first try.
Set customized schedules to confirm exactly when each of your numbers are available to receive calls.
Give your teammates the option to quickly speak to one another before transferring a live call.
Call Center Analytics
Keep track of all your call center metrics—such as wait time, missed call rate, and call volume—in one place.
Tag calls to give your team all the context it needs for smart decisions and smooth follow-ups.
Gain a real-time perspective of team activity so you can shift resources and optimize productivity.
See more context behind every inbound call by pulling related data from other apps into view.
Ready to build better conversations?
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The phone system for modern business