Unmatched call quality and reliability
Our global infrastructure and reliable technology stack delivers the highest quality of service through proven cloud architecture, robust telephony infrastructure, and continuous network expansion – monitored and supported 24/7.
High-quality, global business phone coverage
Aircall invests in continuous network expansion and works with leading private carriers to deliver crystal-clear call quality around the world so that your customers can always reach you.
Built-in redundancy and resiliency
Our network of distributed data centers, automatic scaling, and robust failover mechanisms ensure that calls stay connected even during peak seasons and challenging conditions. This level of reliability supports over 20,000 global businesses.
Designed for current and future needs
We use industry standard tools and processes to maintain our global system uptime and ensure that our core technology is regularly updated to meet current and future customer demands of our platform.
More clarity, less guesswork
For admins & IT operations
Get the data you need to investigate, troubleshoot, and resolve network quality issues for impacted users efficiently.
For front line agents
In-app notifications alert you to network, headset and infrastructure issues so you can make adjustments quickly.
See what Aircall users are saying
"The quality of calls are superb. The line sounds very professional. Even when our clients are on mobile, the call is clear. The IVR set up is quick and easy resulting to less calls lost. The call-computer set up has helped us receive transcribed messages and we can easily respond to clients and partners alike."
G2Crowd Reviewer
"I've been using Aircall as a cloud phone solution for almost a year now, and I’ve got to say that it's one of the best products at the moment. The calls are very clean (no noise whatsoever), and the customer's voice when speaking at the other end is loud, clear, and audible -- overall a great sound quality."
G2Crowd Reviewer
"What we like the best is call quality and how easy it is to use, our new employees pick it right up without any prior training. It has the common-sense interface which is really popular with our CS agents."
G2Crowd Reviewer
Take control over your Call Quality
Noise Cancellation
Reduce background noise especially in crowded environments
Network Diagnostics Dashboard
Monitor network performance and affected users
Network Diagnostic Test (in-app)
Check that your connection is within an ideal range
In-app Notifications
See alerts when your network connection is unstable
Roaming Locations
Select the nearest media server from 12 points of presence
Audio Bitrate
Optimize for the best sound quality on your available network
24/7 global customer support
Aircall’s customer support and success teams are based in offices across the world including NYC, Paris, New Delhi, and Sydney. Dedicated onboarding managers are also available for larger teams.
Grow your expertise
Aircall Learning Lab provides multi-language courses and certifications to train and support your teams at scale. Find additional customer education and robust documentation in the Aircall Knowledge Base.
Security
Keep your personal and company information secure and private. Aircall utilizes comprehensive security controls and mechanisms based on the latest industry and security standards.
Two-Factor Authentication (2FA): Add an extra layer of protection against unauthorized access
SAML Authentication: Secure your login process with Single Sign-On (SSO)
Call Recordings: Ensure privacy with secure recordings, including pause / resume capabilities
Encryption: Sensitive customer data is encrypted both in transit and at rest
