Technologies and teams you can depend on
Market-leading enterprise infrastructure
Aircall works with best-in-class global voice carriers and additional local providers in select markets to ensure excellent call quality. The Opus codec allows us deliver optimal quality with no dropped calls, even when network strength fluctuates. Aircall phone apps for desktop and mobile are native to each platform with strong back-end connections to our voice carriers.
Consistent 99.99% uptime
Aircall has distributed data centers (7 worldwide) and we invest in redundancy on every level to eliminate single points of failure. Aircall works with multiple carriers allowing for dynamic switch capability to avoid disruptions and provide consistent call quality. View Status.
Notifications help users optimize settings
Clear in-app notifications alert users and admins to network, headset and infrastructure issues in real time. Users can easily view their type of internet connection and the quality of the network, as well as their device settings. Alerts allow users to troubleshoot straight from the app.
Stand-out onboarding and support
A dedicated onboarding manager helps medium and large teams to ensure QoS with network setup, IP prioritization, and port setup. They share best practices and review a compliance checklist for internet connection and headset configuration. Aircall's Support and Success teams are based in NYC, Paris, New Delhi, and Sydney. Support managers have real-time dashboards to monitor network performance for each customer, as well as carrier performance and Aircall app performance, so that they can diagnose and resolve issues.
See what Aircall users are saying
"The quality of calls are superb. The line sounds very professional. Even when our clients are on mobile, the call is clear. The IVR set up is quick and easy resulting to less calls lost. The call-computer set up has helped us receive transcribed messages and we can easily respond to clients and partners alike."
"I've been using Aircall as a cloud phone solution for almost a year now, and I’ve got to say that it's one of the best products at the moment. The calls are very clean (no noise whatsoever), and the customer's voice when speaking at the other end is loud, clear, and audible -- overall a great sound quality."
"What we like the best is call quality and how easy it is to use, our new employees pick it right up without any prior training. It has the common-sense interface which is really popular with our CS agents."
Connected to the tools you love
The leading app ecosystem for voice. Aircall talks to all of your critical tools and workflows.
Ready to build better conversations?
Aircall runs on the device you're using right now.