Customer stories

True tales of how our customers grew closer to theirs.

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Energy & Utilities
Real Estate
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Alternative Airlines

Travel, Hospitality & Leisure

“We started using Aircall in January 2020, just a couple of months before the pandemic hit. It was perfect timing – I don’t know how we would have effectively serviced our customers otherwise. Aircall expertly saved us”.

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Adyen

Financial Services & Insurance

“Aircall’s startup mentality and tech-first approach was something we recognized... We understand the ‘no is not an answer’ mindset!”

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12Build

Sales & Support

“When I saw the call statistics after our first week with Aircall, I knew it was the right choice for us. We should have been using it five years earlier.”

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Doorstead

Sales

Doorstead’s Head of Sales Operations and Enablement shares why the teams switched to Aircall, the features they rely on, and how they saved 40% on calling costs.

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Vuori

Customer Success

Learn how clothing brand Vuori uses Aircall’s VoIP call system to scale its customer service team and deliver great experiences.

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CarOnSale

Sales

Find out how CarOnSale leveraged Aircall and Salesforce to meaningfully connect with its customers

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GetGround

Sales

Discover how Aircall is helping the growing team of GetGround with a phone system that meets its needs and adapts to its pace of change.

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Leafwell

Support

Learn how Leafwell uses Aircall’s VoIP call center to deliver great customer experiences for its patients as it scales rapidly across the U.S. and internationally.

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Balance

Sales & Support

“For Balance, Aircall is not just a tool to manage outbound or inbound calls. We’re a call centre. It’s not simply a question of ‘Is Aircall useful, and how?’ – Balance is actually more of an example of what it looks like to build a business on Aircall. In short, it’s the backbone of our business.”

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Carpet Court

Support & Operations

The best business outcomes are achieved through collaboration. That was the thinking when BAC Partners referred Carpet Court, Australia’s largest retail floor covering specialists to Aircall.

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Superscript

Sales & Support & Customer Success & Operations

Superscript needed an easy-to-implement and cost-effective phone solution. Find out how Aircall helped them stay connected.

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Bumpboxx

Support

Read more about how Bumpboxx leveraged Aircall’s innovative features and robust Richpanel integration to successfully scale their customer support.

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Plexus

Sales

: Find out how Plexus uses Aircall to monitor team performance and create a positive and memorable experience for its customers.

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SleekFlow

Sales

Discover how SleekFlow uses Aircall to integrate all communications with their CRM, reaching out to customers across Southeast Asia.

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Trussle

Support

Trussle's Head of Customer Experience shares how his team is taking huge strides in improving customer experience and why Aircall and HubSpot are a central part of that plan.

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Fixter

Support

Fixter simplifies car maintenance by using Aircall’s business phone system to deliver a satisfying customer experience and create valuable feedback loops.

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Balance

Sales & Support

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Too Good To Go

Sales & Support

“We know this means giving teams the right coaching tools to drive their performance. Having the right coaching also means that your agents are more productive, that your company is more profitable, and your people are more engaged.”

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SumUp

Sales

“We are getting tremendous feedback from agents using Aircall. As a result, our phone-based activity has increased by 30%, and that should naturally be reflected in our sales figures.”

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PropertyGuru

Sales & Customer Success

See how the Aircall integration with Salesforce enables PropertyGuru to effectively guide customers at each step of their home-buying journey across South-East Asia.

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Alternative Airlines

Support

“We started using Aircall in January 2020, just a couple of months before the pandemic hit. It was perfect timing -I don’t know how we would have effectively serviced our customers otherwise. Aircall expertly saved us”.

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Superscript

Sales & Support & Customer Success & Operations

Superscript needed an easy-to-implement and cost-effective phone solution. Find out how Aircall helped them stay connected.

$Refract$

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Refract

Sales

“From the five minutes it takes to set Aircall up, you can immediately start analysing calls – it’s extremely cool to see how quickly you can get started.”

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Emplifi

Sales

“Everything is able to move much faster. Our teams manage to have productive conversations, gather information and qualify leads… We can actually track everything that happens.”

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Stretford Public Hall

Support

“We’re providing valuable data up the chain of command. They want to know that we're doing a good job, and they want to know how much demand there is for our services.”

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The Photo Studio

Sales & Support

Aircall and its Hubspot integration help The Photo Studio to drive customer satisfaction and streamline customer management.

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Global Shares

Sales

“As soon as I saw it, I thought: this is really simple, straightforward and slick. You’ll find a lot of tools that claim to do what Aircall does, but in reality their technology can’t compete. Aircall not only has the tech capabilities, it’s also extremely easy to use.”

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Plexus

Sales

Find out how Plexus uses Aircall to monitor team performance and create a positive and memorable experience for its customers.

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MyTutor

Customer Success & Sales

We want to be able to put data, and the customer-centricity of a support channel powered by data, at the very heart of our operational offering.”

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Trusted Health

Support

Find out how Trusted Health uses Aircall to stay connected and better serve its network of nurses.

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Lynk

Sales & Support & Customer Success

Lynk uses Aircall’s HubSpot integration to scale knowledge worker recruitment and global customer communication.

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Collar Group

Sales

Aircall and our JobAdder integration was critical for Collar Group to scale to a million dollar recruitment business in a matter of months.

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Disciple Media

Sales

Using Aircall’s business phone system, Disciple Media boosts sales call volume by 45%.

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RateMyAgent

Sales & Support

Learn how RateMyAgent uses Aircall as their cloud based phone system to provide exceptional customer service to their customers.

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Mail Manager

Sales

“The Aircall HubSpot integration is the best I’ve ever seen.” ⸺ Ed Sharp, Mail Manager Sales Operation Manager

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Trussle

Support

Trussle's Head of Customer Experience shares how his team is taking huge strides in improving customer experience and why Aircall & HubSpot are a central part of that plan

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Sales Confidence

Sales

“As a business led entirely by our phone system, I was worried that call quality would dip as we all began to work remotely. In that sense, VoIP put all my fears to rest. Aircall surpassed all my expectations.”

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Senior Transition

Sales

"Since using Aircall, we have been able to gain a better understanding of our customers, which has naturally improved our relationship with them."

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Adyen

Support

“Aircall’s startup mentality and tech-first approach was something we recognised... We understand the ‘no is not an answer’ mindset!”

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Go Global Travel

Sales & Support

Go Global Travel relies on Aircall for seamless communications and call center analytics that improve the customer experience.

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Trekksoft

Sales

"We don’t have an office building filled with an unlimited sales team. We have dedicated business development staff who prefer to take a personal approach in understanding each supplier’s business."

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Fixter

Support

Fixter simplifies car maintenance by using Aircall’s cloud-based phone system to deliver a satisfying customer experience and create valuable feedback loops.

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Vinomofo

Sales & Support

Vinomofo found customer service excellence with help from Aircall's cloud-based phone system.

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Aureus Academy

Support

Aureus Academy used Aircall's cloud-based VoIP to supercharge its customer service and pave the way for aggressive growth.

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The Cookware Company

Support

"Within two months, we cleared our backlog of tickets. We had a negative NPS of -25 and we moved it to +45. We had a CSAT that was around 50%, and now we are at 85% to 90%. Availability on calls is awesome—we have virtually no missed calls."

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Lightspeed

Support & Sales

Lightspeed improved its ability to support customers on multiple channels thanks to Aircall's platform, which integrated with HubSpot, Salesforce and more.

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Cozy Earth

Customer Success

"With Aircall and the available integrations, Cozy Earth is able to measure the success of their teams, including SLA percentage, number of closed tickets, sales, retention, and more."

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Plecto

Sales

"A business phone system should do more than just call. This is what Aircall does for us. The ease of the integration with Salesforce and other systems is why we think this Aircall is so great."

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Leadinfo

Operations

“We heard from several companies about Aircall and it was the go-to solution for us. We didn’t consider any other products.”

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Genuine Legal

Operations

“The first thing that attracted us to Aircall was transparency on the website pricing. Then we tried it for a week and I got brilliant feedback from our legal systems teams like, wow, finally, the phone's working.”

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SumUp

Sales

“We are getting tremendous feedback from our agents, who are more willingly using Aircall, and therefore our phone-based activity has increased by 30%, and that should naturally be reflected in our sales figures.”

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Alternative Airlines

Support

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Jobandtalent

Sales & Support

“After we looked at the setup and realised how easy it was to configure everything, including the integration, we then looked at call quality. Aircall checked all the boxes.”

$Refract$

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Refract

Sales

“From the five minutes it takes to set Aircall up, you can immediately start analysing calls – it’s extremely cool to see how quickly you can get started.”

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Cornerstone Medical Recruitment

Sales & Customer Success

“COVID didn’t affect us because having Aircall meant we could continue working whether our employees were at the office or at home.”

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Jukin Media

Operations & Customer Success

"I look for tools that I feel comfortable operating myself, and that's why Aircall worked so well for me."

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Stretford Public Hall

Support

“We’re providing valuable data up the chain of command. They want to know that we're doing a good job, and they want to know how much demand there is for our services.”

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Perfect Strangers

Operations & Support

“We needed something that was much more dynamic, given the fact that we were stepping into a much larger market.”

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Global Shares

Sales

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honk

Support & Operations

“Aircall check-marked some of the most important boxes on our list: affordability, straightforward integration, and a pleasant user experience.”

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Beaver Group

Support & Sales

“It was this all-in-one solution, which also deeply integrated with our CRM with a prime focus on quality and performance. Aircall has this market nailed."

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AgriWebb

Sales & Support & Customer Success

"There's just nothing in the market that compares to it. Aircall allows our staff to do some really incredible things for our customers."

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CommonBond

Support

“We needed a voice platform that could keep up with our business needs. Aircall offered the features we needed — like callback requests and IVR — and provided the best onboarding experience I've ever received.”

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NuBrakes

Support & Operations

"The 3rd party apps that I've set up, they make my team way more efficient. It's basically the same as if I'd hired another support rep."

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Subsync

Sales & Support

"Because we have such a small team, finding platforms that do the heavy lifting for us was one of the most important things."

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Infinityn International

Sales

"Aircall gives us the necessary flexibility and quality we were looking for. It's really a core part of our business.”

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AirTreks

Sales & Support

“The setup and configuration of Aircall is a dream. It’s so easy to create new numbers, set up IVRs, and change people around to different teams if needed.”

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QuickStay

Sales & Support

“We examined several providers and Aircall was the only one that allowed us the flexibility to customize our customer service needs based on our business practices.”

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KOHO

Support & Customer Success

"We don't want to just be another call center support line. We also want to be able to set up one-on-one conversations with users in order to give them a more personal experience."

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MyTutor

Customer Success & Sales

“We want to be able to put data, and the customer-centricity of a support channel powered by data, at the very heart of our operational offering.”

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Humanitix

Customer Success & Sales

Ticketing platform Humanitix ditched its landlines to stay true to its mission and provide a positive customer experience.

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Summit Solar

Sales

"We have increased our quotas by 10% because of the data we've gathered from call tagging and analytics from Aircall," said Sara Kinsella.

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Lynk

Sales & Support & Customer Success

Lynk uses Aircall’s HubSpot integration to scale knowledge worker recruitment and global customer communication.

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Disciple Media

Sales

With cloud-based software from Aircall, Disciple Media boosts sales call volume by 45%.

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Jobilla

Sales & Support

Helping businesses grow helped Jobilla grow its international footprint — and its communication challenges.

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Teamleader

Sales & Customer Success

“For our phone system, we didn’t want to have to build everything ourselves, so therefore we looked into what is the best in terms of integration with Hubspot. That’s why we went with Aircall.”

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Mail Manager

Sales

“The Aircall HubSpot integration is the best I’ve ever seen.” ⸺ Ed Sharp, Mail Manager Sales Operation Manager

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Holidu and Bookiply

Sales & Support

“The Aircall Zendesk integration has allowed us to kill manual work and save time, since all key information is automatically entered into Zendesk for ticket creation, and we can easily keep track.”

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Factorial

Sales & Support

“It’s a tool to train people, and to onboard new employees. The tools are there at your disposal for any sales team to improve its performance. It really is that simple.”

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Sales Confidence

Sales

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Wallbox

Sales

“When it comes to the tools we use on a daily basis, the simpler the better. Aircall is so easy and intuitive for the users and has proven to be very efficient.”

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Blenders Eyewear

Support & Customer Success

“I can see exactly how many orders we have in a month, how many minutes someone will be on the phone, how many people will need to work certain hours in the day... And the reason why I know all of that is because of Aircall."

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Jayride

Sales & Support

“Because it’s such an intuitive platform, it’s much easier to make changes on the fly. Creating selections on the IVR, adding users, activating numbers, onboarding people… that stuff has made it easy to manage the whole system.”

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Zizoo

Sales

“If at the end of the day you save a couple of seconds per call, that’s 10 minutes. All of a sudden you have another 2 to 3 hours by the end of the month. It really adds up."

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Rezdy

Sales & Support

"The easy access to call recordings in HubSpot helps sales and customer care teams review client interactions so we can provide a better service to our customers."

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Adyen

Support

“Aircall’s startup mentality and tech-first approach was something we recognized... We understand the ‘no is not an answer’ mindset!”

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Trekksoft

Sales

"We don’t have an office building filled with an unlimited sales team. We have dedicated business development staff who prefer to take a personal approach in understanding each suppliers business."

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Sendinblue

Support

"With Aircall, our customers will be able to reach us anytime they want, in any language they want to."

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UNTUCKit

Support & Customer Success

"The most important thing Aircall is helping us accomplish is gaining true visibility into our customer-phone interactions."

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Home Bay

Sales & Support

"Aircall’s integration with Salesforce allowed us to give agents access to key communication channels from one central hub — without compromising call functionality."

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Crystal Travel & Tours

Sales & Support

"Aircall’s ability to set up local numbers means that our customers benefit from reduced rates and our business benefits from the added authority of a local presence."

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Spotahome

Support & Customer Success

"We fell in love with Aircall’s simplicity and great service. And after we integrated it with Zendesk, we were able to save more than 100 minutes per support agent per week."

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SeatGeek

Support & Operations

"Since adopting Aircall, we’ve seen a massive change in our ability to understand our performance."

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Adore Me

Support

"The seamless integration with other tools, such as Zendesk, is a key component of our choice to work with Aircall."

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AS Colour

Sales & Support

Learn how AS Colour uses Aircall’s cloud-based call center to deliver great customer experiences and seamlessly grow its global premium apparel brand.

Ready to build better conversations?

Aircall runs on the device you're using right now.

Schedule a demo