
Does NPS Equal Customer Happiness? Our Customer Care Team Weighs In
Since the early 2000s, NPS has quietly revolutionized the world of business. A business’s NPS is a single number that offers a way for organizations to measure customer experience and predict growth. So how does it work? Calculating an NPS is simple. Customers are asked a single question: to rate, using a 0–100 or 0–10 […]