Customer Happiness & Retention Articles

How AgriWebb Uses Data Analytics to Drive Efficiency for Farmers

We all know the importance of using data to make strategic decisions. But Aircall customer AgriWebb took it to the next level to create a lasting impact for farmers—while doubling ...

Kate GalileeAugust 2, 2022

1 Minutes

Customer Happiness

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Customer Happiness

March 28, 2022

4 Minutes

Does NPS Equal Customer Happiness? Our Customer Care Team Weighs In

Illustration of a person talking on the phone

Customer Happiness

December 22, 2021

4 Minutes

A Work Phone Isnt a Perk for Sales Teams Anymore—Heres Why

Learn the top phone sales tips from Aircall experts

Customer Experience

May 21, 2021

9 Minutes

10 Benefits of Human-Centered Design

Travel season means lots of business, but it also means you need to support your customers. Make sure you're prepared.

Customer Experience

May 19, 2021

7 Minutes

Buckle Your Seat Belt: Travel Season is Back, Are You Ready?

Utilizing call tracking metrics will better allow you to improve the performance of your calling teams.

Customer Happiness

March 3, 2021

6 Minutes

What Are Call Tracking Metrics?

Customer Happiness

February 24, 2021

9 Minutes

Improving Sales Efficiency With Data Technology

Your CSAT score is a measurement to better understand overall customer satisfaction.

Customer Experience

February 19, 2021

7 Minutes

What is a CSAT Score?: Measuring Customer Satisfaction

Customer Experience

January 20, 2021

8 Minutes

The Importance of Humanizing the Customer Experience

Support

November 23, 2020

8 Minutes

5 Ways to Improve Your Customer Support as a Service

How to Personalize the Customer Support Experience

The customer support experience is about more than just doing business. It’s about relationships. People have a natural tendency to gravitate toward people and companies they have ...