There is nothing more terrifying than giving a speech in front of a live audience… except maybe improvising live customer support. Which is why Aircall and MaestroQA recently gathered a crew of customer support leaders to learn how they train their teams to handle the pressure. Check it out! Between custom-made artwork, glamour shots […]
The technology that a small business relies on can be the deciding factor between exceptional growth and middling stagnation. And even within a category as familiar as phone systems, options abound. Since the introduction of the first commercial VoIP (Voice Over Internet Protocol) phone system in 1995, businesses have steadily been making their way from […]
All great relationships require work. That’s why we recently invited NYC’s best and brightest CX pros to our office for an event focused on taking customer relationships to the next level. We teamed up with our friends at Greenhouse, Untuckit and Flatiron Health to to lead a candid conversation about what brands can do to inspire long-term customer loyalty. […]
Gone are the days when every employee stuck around long enough to celebrate their 10th anniversary. Today’s top talent has their pick of options when it comes to places to work — and they know it. So how do you attract the best when you’re competing against a crowd of other employers ? Well, sometimes […]
It’s the moment we’ve all been waiting for: GetApp has declared Aircall the No. 1 call center software. The research firm’s quarterly review scores have always shown Aircall to be a top contender, but recent improvements in performance, usability, and security have pushed us to top spot. And while you better believe we’re celebrating this […]
Team morale can be hard to gauge. However, knowing how well your team is doing is key to making informed decisions that benefit both your team and your organization. Although there are many ways to measure engagement and morale in the workplace, the most accurate way to know is to ask people directly. Employee engagement […]
You may not be aware of it, but the world of telephony is undergoing a drastic transition: From classic phone technology to voice over internet protocol (VoIP). At Aircall, it’s our duty as professionals working in this space to help you understand how this technology works, and why it’s better for your business on the […]
Gifts Your Support Reps Really Want Even though eCommerce customer service representatives are safe from the threat of shopping mall stampedes this holiday season, they still have to prepare for a period of record-breaking sales and support inquiries. And right at the top of their professional wishlist are customers who: Understand how your product works […]
If there’s one word fast-growing companies need to consider above all else, it’s “fit.” Which use cases match your product best? Who does your product aim to help in the short term? What types of customers do you want to attract in the long term? Attracting ideal customers isn’t a task for a single department. […]
The world is changing, and today’s brands need to create a memorable customer experience to stay competitive. Social media, review sites, and an increased desire for instant solutions makes creating an environment for success even more challenging Luckily, innovative software offers a solution. Hyper-Informed Conversations Kustomer is a complete management platform for customer experience and […]
The phone system for modern business
