Customer Happiness & Retention Articles

Live Customer Support: How Agents Can Excel in Real Time

Theres nothing more terrifying than giving a speech in front of a live audience—except maybe improvising live customer support. Thats why Aircall and MaestroQA gathered a crew of c...

Max BaileyJune 12, 2019

4 Minutes

Support

Customer Happiness

May 9, 2019

5 Minutes

Proven Benefits of VoIP for Small Businesses With Big Plans

News

January 31, 2019

3 Minutes

Aircall Ranked No. 1 Call Center Software in GetApp Analysis

Startup Journey

January 28, 2019

6 Minutes

How to Create Employee Engagement Surveys That Get Honest Answers

Customer Happiness

December 4, 2018

3 Minutes

How VoIP Works, and Why it’s Better for Your Business

Support

November 6, 2018

4 Minutes

eCommerce Customer Service: Self-Support is Trending This Holiday Season

Customer Happiness

October 8, 2018

4 Minutes

What is a Deal Desk and How Can it Improve Sales Efficiency?

Partnerships

July 26, 2018

2 Minutes

Why Kustomer Partnered With Aircall Shared Audiences, Shared Goals

Customer Happiness

June 15, 2018

2 Minutes

Want to Improve Customer Retention? Start With Cleaner Data

Customer Happiness

May 11, 2018

11 Minutes

How Aircall Uses Aircall: Tips Tricks From Those Who Know Best

6 Worries That Melt Away With Cloud-Based Phone Software

The desk phone is old fashioned. It’s bulky, boring, costly, and has limited functionality. But at the same time, it’s understandable why this technology has survived into the digi...