Customer Happiness & Retention Articles

The Benefits of Using Slack for eCommerce Customer Support

Being the new kid on the tech block is not always easy. Trying to assert yourself in a room full of long-established companies is challenging, and the odds are often not in your fa...

Laurah MwirichiaSeptember 20, 2019

4 Minutes

Customer Happiness

Customer Happiness

August 2, 2019

5 Minutes

How To Get Ahead Of Holiday Support Spikes

Customer Happiness

July 25, 2019

5 Minutes

Elevating the Role of CX: What We Learned at Support Driven Expo

Support

June 12, 2019

4 Minutes

Live Customer Support: How Agents Can Excel in Real Time

Customer Happiness

May 9, 2019

5 Minutes

Proven Benefits of VoIP for Small Businesses With Big Plans

News

January 31, 2019

3 Minutes

Aircall Ranked No. 1 Call Center Software in GetApp Analysis

Startup Journey

January 28, 2019

6 Minutes

How to Create Employee Engagement Surveys That Get Honest Answers

Customer Happiness

December 4, 2018

3 Minutes

How VoIP Works, and Why it’s Better for Your Business

Support

November 6, 2018

4 Minutes

eCommerce Customer Service: Self-Support is Trending This Holiday Season

Customer Happiness

October 8, 2018

5 Minutes

What is a Deal Desk and How Can it Improve Sales Efficiency?

Want to Improve Customer Retention? Start With Cleaner Data

Editors Note: This is a guest post from Vanessa Rombaut, Content Manager of PieSyncs award-winning blog In The Pipeline and a featured writer in various tech publications and websi...