Remote teams face unique challenges working from home than staff in typical office environments. To tackle these obstacles related to productivity, company culture, and cloud-enabled technology, remote team managers must equip themselves with the resources needed to manage a work from home workforce effectively.
Traditional office models have long been the norm while more recently, distributed teams have come into style (and necessity). Shared office space was once the only way for teams to communicate, collaborate, and share equipment. Communicating with a peer in an office setting is as simple as going to the next desk over. Supervision and […]
Gradually, businesses have made a shift toward using distributed teams and remote teams, and with good reason. In the interest of efficiency and smart business, many companies are bucking the traditional business models where all their employees commute to a physical office every day. With the onset of the pandemic, out of sheer necessity, many […]
With businesses realizing the benefits of remote work, implementing a strong virtual collaboration environment has become an imperative. Managers need to make the necessary adjustments to improve productivity and increase employee happiness. To achieve these goals, a business requires stronger virtual collaboration strategies that are both easily implemented and sustainable. What is virtual collaboration? Virtual […]
On the surface, it’s easy to see how working from home is different from an office setting. First, there are the perks. No commute time allows for extra sleep, or a fulfilling breakfast with coffee. Shower-access enables midday workouts, which in turn extends personal time at the end of the workday. It’s comfortable — working […]
Now more than ever, team leaders need to get creative about how they’re going to operate and build team morale. The coronavirus pandemic has required many teams to go fully remote for the first time, and some notable companies are even considering staying that way. This creates a few challenges. On one level, managers must […]
Aircall and Front have been instrumental in businesses gearing up for prolonged periods of remote work. Thankfully, with nearly three-quarters of Americans having broadband internet service at home, working remotely has become a possibility for many employees. As cloud-based communication companies, we fundamentally understand customers’ anxieties during these uncertain times. Shifts in workplace culture and […]
Remote work is on the rise. Whether your employees work from another country, from a co-working space, or from home, there’s a good chance work happens outside of the office. But despite how sweet working remotely may seem for the uninitiated, remote work carries its own unique challenges. To do our part in navigating this […]
(Editor’s note: This post was originally published in 2016 and has recently been updated for accuracy and relevance) Choosing between an onsite and cloud-based phone solution is a big decision in terms of price, flexibility, and company growth. In this post, we’ll discuss the merits and downsides of both on-premise phone systems and their virtual […]
I lead the Sales Development team for Aircall in North America, and I love the energy that comes with working in a team environment. Collaboration, camaraderie, and competition are inherent to the process. But like most sales leaders, the current global health circumstances related to Covid-19 mean that my team has needed to adapt and […]
(Editor’s note: This post was originally published in 2017 and has recently been updated to reflect more accurate and up-to-date information) A virtual call center is a contact center whose customer support agents or sales reps work remotely. Instead of working from an on-site business location, virtual agents help customers from a different third-party location, […]
The phone system for modern business
