VoIP technology is a benefit for call center operations and business phone systems. These posts explain the advantages offered through a cloud-based voice solution and the various types of cloud technologies that exist on the market.
No matter whether your SMB is retail, service, manufacturing, or another type of business, your operations department plays a strategic role in building your tech stack. Operations is responsible for ensuring that the production process gets completed from beginning to end. To accomplish that, an operations leader needs to make sure that the operations department […]
The role of IT when it comes to buying a VoIP solution is a pretty major role. Investing in technology is a necessity for today’s businesses. VoIP phone systems are more cost-effective than traditional PBX phone systems, and they provide many additional benefits for SMBs as well. VoIP phone systems are easy to install and […]
The quality of your customers’ experience depends largely on the quality of your call center agent hiring. For that reason, it’s essential to be clear about the purpose of your call center. Your call center may focus primarily on sales, customer support, or a combination of both. Knowing the purpose of your call center and […]
Consumers have lots of options for banking and other financial services, and a financial services call center streamlines sales and support operations. In many ways, the customer experience is driving transformation within the financial services industry. With a call center, your financial services institution has greater ability to gather information about your customers and get […]
With so many people needing to work remotely, you may be wondering how to start a virtual call center, and if so, how to do it right. A remote workforce is a growing trend. Many companies are following the trend by switching their on-site call center to a totally virtual call center. Others are setting […]
A financial services call center is an efficient system for serving customers and managing financial risks. Especially since financial services affect many areas of our daily lives. People and businesses are happier and healthier during strong economic times. In general, technology has made our daily activities faster and more convenient. Customers within every industry have […]
A cloud-based phone system and other software programs give your SMB the tools to create a truly autonomous workplace. For the sake of clarity, let’s break down the meaning of the word autonomy. The prefix auto means self. The root word nomos has a Greek origin that means law. The Merriam-Webster dictionary puts them together […]
Whenever there’s a system problem, you can put the days of placing a panicky call to your IT department behind you when you implement a VoIP phone system. Big system problems cost your company time and money. What’s more, technical problems affect your vendors and customers as well. When your system is down, your employees […]
The traditional on-site contact center worked well enough for its time, and now, contact center as a service (CCaaS) is a modern solution that fits the pace and scope of today’s marketplace. CCaaS works just as well for SMBs as for large corporations because of the many benefits it provides. In fact, one of the […]
If you’re not already familiar with it, cloud phone SMS, also known as texting using cloud phone numbers, is one of the more recent players in the business communications arena. Emails and phone calls will always have a proper place in sales and support operations, and cloud phone SMS is a nice complement to those […]
Cloud phone SMS, commonly known as texting, is a popular form of communication in our daily lives, and it’s now breaking great barriers in the business world. Why do people like texting so much? We live in a world where we’ve come to expect convenience and freedom. Whether you’re doing business or chatting with a […]
It’s not always possible to know the technology behind how software programs work. However, many of the software programs you use on a daily basis rely on open API technology. Why? In short, it’s because it simplifies the process of integrating multiple software programs. An open API is a valuable type of technology for developers. […]
VoIP technology is a modern and reliable way to run a business phone system. However, VoIP integrations is what really sets apart the essential business tools from traditional services. VoIP stands for voice over internet protocol. Essentially, VoIP communication makes it possible to transmit voice communication over the internet. A VoIP phone system is primarily […]
Phone communication connects your customers with a human voice, and by exploring UCaaS vs VoIP, you get greater capability to enhance the customer experience and be more competitive. You’re unlikely to have a conversation about business communications without running across terms like UCaaS and VoIP. Each is a type of technology, and each has a […]
VoIP is the consensus future of computer telephony integration (CTI). And with cybersecurity being a top concern, it’s a good idea to learn a little about VoIP security risks. A VoIP system opens up a wealth of possibilities for advanced phone system features and VoIP integrations. VoIP phone systems are gaining in popularity because they’re […]
Customers have never had more expectations in terms of quality service. Managing these demands without the benefit of powerful communication tools, such as contact center as a service (CCaaS) software, is a huge undertaking. A comprehensive system of cloud solutions will put you on pace to delight customers with a competitive advantage. With the right […]
There are over 2.7 million apps in the leading app stores as of September 2020. Even if you have the best intentions, it’s unrealistic to think you could sort through millions of apps to find the ones that work best for your call center. At the same time, you don’t want to miss out on […]
The best small business phone systems should help you increase profitability and provide a great customer experience — all while remaining easy for your call agents to use. With those end-goals in mind, how does your current small business phone system measure up? Given the phone’s familiarity, it can be difficult to rethink what’s possible. […]
The phone system for modern business
