Connect all your call information into HubSpot. Customise the caller information to be displayed before the call even begins. Listen to and analyse calls at scale to improve your team’s performance and get actionable customer insights in one click.
Aircall's HubSpot Integration enables agents, sales reps, and marketers to streamline their call workflows, increase productivity, and track customers through the whole customer journey from marketing, to sales, and success.
How Aircall works with HubSpot
HubSpot’s all-in-one software offers apps, services, and a full ecosystem that has everything you need to put your customers at the center of your business.
Aircall's HubSpot Integration enables support agents, sales teams, and marketers to streamline their call workflows, increase productivity, and track your customers through the whole customer journey.
With Aircall’s native integration to HubSpot, you can log all calls & SMS to Contacts, Deals, and Tickets. Use this activity to build custom reports, trigger workflows to automate your post-call actions, and grow your team along the way!
Benefits of Integrating Aircall with HubSpot
Better Data, all in one place
With Aircall, all phone conversations are logged and tracked in your Contact, Company, Deal, and Ticket records with information such as call duration, phone number, a link to complete call recordings, agent comments, and call outcomes and now call transcription. All your call data becomes available within HubSpot for native reporting and workflow triggers.
Customer History at your Fingertips
Dive deeper into customer history within the Aircall phone. Aircall's Insight Card automatically delivers vital information to your sales reps and support agents before they answer incoming calls. All your customer history from HubSpot is a click away, providing the full context of your call, and giving your team maximum context to enhance the customer experience and have better conversations.
And there’s more : since we know each business is unique, you can customize what information is shown on Insights Card, in order to provide your agents with the most relevant insights and enable them to make the best out of their calls!
Flexibility, wherever you are
Don't compromise call quality, or risk data loss by working remotely on the field. Our iPhone and Android mobile app can be used to keep your HubSpot data up to date, no matter where you are. Make remote work easy and log important information in real-time, even when business takes your team out of the office.
Maximize productivity with added features
When it comes to delivering great customer service or closing sales deals, we know that time is precious. The Aircall + HubSpot integration has lots of time-saving tools for teams including:
-NEW! Conversation Intelligence: bring the voice of the customer directly into your CRM thanks to real-time transcription! You can now listen to, share, and analyze Aircall’s conversations at scale directly in HubSpot thanks to our integration with HubSpot Conversation Intelligence. You can also search for keywords and track terms in just one click! Cut down manual and administrative work to focus on customer insights as well as actionable information to better coach your teams.
-Tag syncing: Aircall tags log into call activity in HubSpot, fully integrating your Aircall workflow with your HubSpot records. Easily sort through logged calls based on tags.
-Automatic ticket creation: For each call type, admins can choose in which pipeline to create new tickets and a specific ticket status. Call details are then logged on the ticket.
-New custom properties to trigger HubSpot workflows: Build automated HubSpot workflows based on call information logged onto new custom contact properties. Perfect for automating follow-up emails and other post-call tasks.
-Click-to-call: Get incoming call alerts sent to your screen and start the conversation instantly, without switching to different tabs.
-Insight Cards: See more context behind every inbound call with data automatically pulled from your Hubspot CRM into view on your Aircall Phone.
-Omni-Channel Capability: Minimize distractions for agents, monitor call status in HubSpot, and make adjustments in real-time, resulting in higher customer satisfaction.
-Interactive Voice Response (IVR): Set up a smart directory that will automatically route a customer to the correct team on their first try.
Watch this video to learn more about what you can do with the Aircall integration for HubSpot!
How Aircall measures up
"We chose to partner with Aircall because we believe in their solution. Great features and integrations, responsive support, and a pricing structure that makes sense for our clients make partnering with Aircall a slam dunk."
"The decision to use Aircall was a no-brainer. It is more convenient, mobile-friendly, able to incorporate all members of the team, faster than a traditional phone line and integrates directly into HubSpot as a part of the technology ecosystem."
"I would highly recommend someone to get HubSpot and Aircall for their sales team. The efficiency the integration has provided has allowed us to better maximize our sales efforts."
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