Aircall's HubSpot Integration enables agents, sales reps, and marketers to streamline their call workflows, increase productivity, and track customers through the whole customer journey from marketing, to sales, and success.
How Aircall works with HubSpot
HubSpot’s all in one marketing software offers apps, services, and a full ecosystem that has everything you need to put your customers at the center of your business. And with the Aircall Phone CTI (Computer Telephony Integration), it’s even easier to stay in contact with your leads without having to leave the Hubspot CRM.
Aircall's HubSpot Integration enables agents, sales teams, and marketers to streamline their call workflows, increase productivity, and track your customers through the whole customer journey. From marketing and sales, to customer service and success.
Benefits of Integrating Aircall with HubSpot
Gain deeper insights into your customers & your team's performance. This integration allows you to automatically log all your call data and use it to get a better understanding of your workflow with native HubSpot reporting.
Dive deeper into customer history with the in-app HubSpot integration. All your customer history from HubSpot is a click away, providing the full context of your call, and giving your team maximum context to enhance the customer experience and have better conversations.
Information at your Fingertips
Aircall's Call-Pop automatically delivers vital information to your sales reps and support agents before they answer incoming calls. Make all your calls better by utilizing notes that sync directly back into HubSpot.
With Aircall, all phone conversations are logged and tracked in your contact records with information such as call duration, phone number, a link to complete call recordings, agent comments, and outcomes. All your call data becomes available within HubSpot, complementing and improving the native reporting of the HubSpot suite.
Better Customer Communication
Complete the full picture of your customer communications. Dive deep into customer interactions with voice recordings automatically logged directly in HubSpot contact records.
Manage all your customer communications - from lead generation and marketing automation to support tickets and sales calls in a single location. With Aircall's natively integrated HubSpot phone integration teams can centralize their workflow into one platform, staying on the HubSpot dashboard and increasing productivity without ever switching screens.
Don't compromise call quality, or risk data loss by working remotely on the field. Our iPhone and Android mobile app can be used to keep your HubSpot data up to date, no matter where you are. Make remote work easy and log important information in real-time, even when business takes your team out of the office.
Maximize productivity with added features
When it comes to delivering great customer service or closing sales deals, we know that time is precious. The Aircall + HubSpot CRM integration has lots of time-saving tools for teams including:
-Click-to-call: Get incoming call alerts sent to your screen and start the conversation instantly, without switching to different tabs.
-Insight Cards: See more context behind every inbound call with data automatically pulled from your Hubspot CRM into view on your Aircall Phone.
-Omni-Channel Capability: Minimize distractions for agents, monitor call status in HubSpot, and make adjustments in real-time, resulting in higher customer satisfaction.
-Interactive Voice Response (IVR): Set up a smart directory that will automatically route a customer to the correct team on their first try.
Frequently Asked Questions (FAQ)
What is Contact Synchronization?
As a HubSpot user, you will have access to the contact synchronization feature. This will let you automatically sync your contacts list from your CRM to Aircall. Your newly synced CRM contacts will be saved and visible to everyone using Aircall at your company.
NOTE: This feature is automatically disabled due to GDPR reasons. You will have to select to enable it. Find out more here→
What permissions do I need to use this integration?
To install the integration, you will need:
-Admin rights in both Aircall and HubSpot -The same email address for both your Aircall and HubSpot accounts.
More information on setting up your integration can be found here, on in the sidebar under FAQ.
How Aircall measures up
We chose to partner with Aircall because we believe in their solution. Great features and integrations, responsive support, and a pricing structure that makes sense for our clients make partnering with Aircall a slam dunk."
The decision to use Aircall was a no-brainer. It is more convenient, mobile-friendly, able to incorporate all members of the team, faster than a traditional phone line and integrates directly into HubSpot as a part of the technology ecosystem."
I would highly recommend someone to get HubSpot and Aircall for their sales team. The efficiency the integration has provided has allowed us to better maximize our sales efforts."