Essentials
A flexible voice solution that’s easy to set up, integrate and manage
$30/user
per month, billed annually
3-user minimum
The basics to get your team talking:
-
Unlimited calls within US & Canada*
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100+ Integrations and API access
-
Send and receive SMS**
-
Essential telephony features including IVR, call recording and click-to-dial
-
Unlimited simultaneous outbound calls
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Professional
Advanced solution to help boost productivity and performance
$50/user
per month, billed annually
3-user minimum
-
All Essentials features, plus:
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Salesforce integration
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Mandatory call tagging
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Advanced analytics and call monitoring
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Advanced support features including queue call back
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Advanced sales features including Power Dialer
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Custom
Customized package aligned with your business needs
Call for details
10-user minimum
Contact us-
All Professional features, plus:
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Unlimited calls worldwide*
-
Custom analytics
-
Custom onboarding
-
Access to API developer support
-
Service-level agreement (SLA)
- See more ↓
Trusted by 13,000+ companies
4.3
"Aircall was incredibly fast to implement for my team of 15+ users..."
4.3
"The dashboard is very streamlined, and it's easy to set up additional features like IVR."
4.6
"The ability to integrate your system into a single call is incredible."
| Detailed pricing | Essentials | Professional | Custom |
|---|---|---|---|
| Minimum number of users | 3 | 3 | Call for details |
| Max number of teams | 3 | Unlimited | Unlimited |
| Phone number included in the plan | 1 local or toll-free | 1 local or toll-free | 1 local or toll-free |
| Price of each additional number, per month | $6 | $6 | $6 |
| Inbound calls & internal calls (Toll-free excluded) | Unlimited | Unlimited | Unlimited |
| Outbound calls - domestic | Unlimited in US and Canada* | Unlimited in US and Canada* | Unlimited in US and Canada* |
| Outbound calls - international | Contact us for rates and bundles | Contact us for rates and bundles | Unlimited* |
| SMS business messaging - domestic | U.S. & Canada: included** | U.S. & Canada: included** | U.S. & Canada: included** |
| Access to call recordings | Up to 1 year (by request, 6 months available in Dashboard) | Unlimited (by request, 6 months available in Dashboard) | Unlimited (by request, 6 months available in Dashboard) |
| Call analytics history | Up to 6 months (Basic Analytics) | Up to 6 months (Basic and Advanced Analytics) | Unlimited (Analytics+) |
| Initial setup | Essentials | Professional | Custom |
|---|---|---|---|
| Softphone for desktop, Android, iOS | | | |
| Computer Telephony Integration (CTI) | | | |
| Instant numbers | | | |
| Custom music and messages | | | |
| Business hours | | | |
| Call from any number | | | |
| Call queuing | | | |
| IVR (Vocal server) | | | |
| Queue callback | - | | |
| Collaboration | Essentials | Professional | Custom |
|---|---|---|---|
| Ring groups | | | |
| Flexible call distribution rules | | | |
| Shared call inbox | | | |
| Assign & comment on calls | | | |
| Shared contacts | | | |
| Extensions | | | |
| Call recording | | | |
| Email reporting | | | |
| Tags | | | |
| Conference call | | | |
| Call monitoring | - | | |
| Call whispering | - | | |
| Mandatory tagging | - | | |
| Analytics | Essentials | Professional | Custom |
|---|---|---|---|
| Basic analytics | | | |
| Live feed | - | | |
| Advanced analytics | - | | |
| Custom analytics | - | - | |
| Productivity | Essentials | Professional | Custom |
|---|---|---|---|
| Forward-to-mobile | | | |
| Voicemail by email | | | |
| Hold with music | | | |
| Working hours per user | | | |
| Desktop notifications | | | |
| Click-to-dial | | | |
| Blocklist numbers | | | |
| Warm transfers | | | |
| After-call work | | | |
| Parallel calls | | | |
| Pause-resume recording | | | |
| Ring on speakers | | | |
| Unlimited simultaneous outbound calls | | | |
| PowerDialer | - | | |
| Apps & Integrations | Essentials | Professional | Custom |
|---|---|---|---|
| 100+ business tool apps and integrations | | | |
| APIs & Webhooks | | | |
| Zendesk integration | | | |
| Hubspot integration | | | |
| Pipedrive integration | | | |
| Intercom integration | | | |
| Slack integration | | | |
| Zoho integration | | | |
| Salesforce Service Cloud integration | - | | |
| Salesforce Sales Cloud integration | - | | |
| Access to API developer support | - | - | |
| Customer support | Essentials | Professional | Custom |
|---|---|---|---|
| Help center access | | | |
| Email support | | | |
| Phone support | | | |
| Live group onboarding sessions | | | |
| Dedicated account manager (15-user minimum) | - | | |
| Personalized onboarding sessions (15-user minimum) | - | | |
| Prioritized customer support | - | - | |
* Terms of Use apply. Additional international calling bundles available.
** Terms of Use apply. Additional international calling bundles available. For SMS, includes unlimited inbound messages and 4000 outbound messages per user per month.
For a list of current outbound and inbound toll-free calling rates, please contact sales@aircall.io.
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