Essentials
$30/user
per month, billed annually
3-user minimum
A flexible voice solution that’s easy to set up, integrate and manage
Start your free trial
The basics to get your team talking:
-
Unlimited calls within US & Canada*
-
95+ Integrations and API access
-
Call recording
-
IVR
-
Voicemail
-
Click-to-Dial
-
Phone support
-
Send and receive SMS**
- See more
Professional
$50/user
per month, billed annually
3-user minimum
Advanced solution to help boost productivity and performance
Start your free trial-
All Essentials features, plus:
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Salesforce integration
-
Advanced analytics and reporting
-
Live call monitoring
-
Call tagging & dispositioning
-
Advanced support features including queue call back
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Advanced sales features including Power Dialer
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Dedicated account manager
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All Professional features, plus:
-
Unlimited calls worldwide*
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Custom analytics
-
Custom onboarding
-
Access to API developer support
-
Service-level agreement (SLA)
- See more
Trusted by 10,000+ companies
Rated 4.2/5
on G2
Rated 4.3/5
on Capterra
Rated 4.5/5
on Reviews.io
| Detailed pricing | Essentials | Professional | Custom |
|---|---|---|---|
| Minimum number of users | 3 | 3 | Call for details |
| Max number of teams | 3 | Unlimited | Unlimited |
| Phone number included in the plan | 1 local or toll-free | 1 local or toll-free | 1 local or toll-free |
| Price of each additional number, per month | $6 | $6 | $6 |
| Inbound calls & internal calls (Toll-free excluded) | Unlimited | Unlimited | Unlimited |
| Outbound calls - domestic | Unlimited in US and Canada* | Unlimited in US and Canada* | Unlimited in US and Canada* |
| Outbound calls - international | Contact us for rates and bundles | Contact us for rates and bundles | Unlimited* |
| SMS business messaging - domestic | U.S. & Canada: included** | U.S. & Canada: included** | U.S. & Canada: included** |
| Data recording | 1 year | Unlimited | Unlimited |
| Initial setup | Essentials | Professional | Custom |
|---|---|---|---|
| Softphone for desktop, Android, iOS | | | |
| Computer Telephony Integration (CTI) | | | |
| Instant numbers | | | |
| Custom music and messages | | | |
| Business hours | | | |
| Call from any number | | | |
| Call queuing | | | |
| IVR (Vocal server) | | | |
| Queue callback | - | | |
| Collaboration | Essentials | Professional | Custom |
|---|---|---|---|
| Ring groups | | | |
| Flexible call distribution rules | | | |
| Shared call inbox | | | |
| Assign & comment on calls | | | |
| Shared contacts | | | |
| Extensions | | | |
| Call recording | | | |
| Custom filters | | | |
| Email reporting | | | |
| Tags | | | |
| Conference call | | | |
| Call monitoring | - | | |
| Call whispering | - | | |
| Mandatory tagging | - | | |
| Analytics | Essentials | Professional | Custom |
|---|---|---|---|
| Basic analytics | | | |
| Live feed | - | | |
| Advanced analytics | - | | |
| Unlimited analytics history | - | | |
| Custom analytics | - | - | |
| Productivity | Essentials | Professional | Custom |
|---|---|---|---|
| Forward-to-mobile | | | |
| Voicemail by email | | | |
| Hold with music | | | |
| Working hours per user | | | |
| Desktop notifications | | | |
| Click-to-dial | | | |
| Blocklist numbers | | | |
| Warm transfers | | | |
| After-call work | | | |
| Parallel calls | | | |
| Pause-resume recording | | | |
| Ring on speakers | | | |
| PowerDialer | - | | |
| Unlimited simultaneous outbound calls | - | | |
| Apps & Integrations | Essentials | Professional | Custom |
|---|---|---|---|
| APIs & Webhooks | | | |
| Zendesk integration | | | |
| Hubspot integration | | | |
| Pipedrive integration | | | |
| Intercom integration | | | |
| Slack integration | | | |
| Zoho integration | | | |
| Salesforce Service Cloud integration | - | | |
| Salesforce Sales Cloud integration | - | | |
| Access to API developer support | - | - | |
| 95+ business tool apps and integrations | | | |
| Customer support | Essentials | Professional | Custom |
|---|---|---|---|
| Help center access | | | |
| Email support | | | |
| Phone support | | | |
| Live group onboarding sessions | | | |
| Dedicated account manager | - | | |
| One-to-one onboarding sessions | - | | |
| VIP hotline (weekends and holidays) | - | - | |
| Service-level agreement (SLA) | - | - | |
* Terms of Use apply. Additional international calling bundles available.
** Terms of Use apply. Additional international calling bundles available. For SMS, includes unlimited inbound messages and 4000 outbound messages per user per month.
For a list of current outbound and inbound toll-free calling rates, please contact sales@aircall.io.
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