A simple price that fits your need

No commitment, no hidden costs, no disappointment.

Premium Plan

$30 $40 30 40
/user/month billed annually billed monthly
  • Professional call-center features
  • Unlimited inbound calls (toll-free excluded)
  • Helpdesk integrations and API
  • Smart queuing
  • Phone support
Start your free trial

Enterprise Plan

$50 $70 50 70
/user/month billed annually billed monthly
  • All features of Premium plan
  • Salesforce integration
  • Advanced analytics and reporting
  • Live call Monitoring
  • Account manager and 7/7 hotline
Start your free trial
Detailed pricing Premium Plan Enterprise Plan
Price per user per month $30 $40 30€ 40€ $50 $70 50€ 70€
Minimum number of users 3 3
Maximum number of callers in queue 5 Unlimited
Phone number included in the plan 1 local or toll-free 1 local or toll-free
Price of each additional number, per month $6 6€ $6 6€
Inbound calls & internal calls (Toll-free excluded) Free on the app Free on the app
Data recording 1 year Unlimited
Price of outbound calls per min per min
Setup your phone system Premium Plan Enterprise Plan
Instant numbers
Custom music and messages
Make your customers' time on hold more enjoyable by playing music and unique messages.
Opening hours
Set a schedule for each number's availability to take calls.
Call from any number
Smart queuing
Personalize the on-hold experience and decide how long customers should wait before being sent to voicemail.
IVR (Vocal server)
Allow customers to find their way to the right person or team, every time.
Queue Callback
Callers in queue can request to be called back by pressing *.
Collaborate Premium Plan Enterprise Plan
Ring Groups
Group your employees by teams and skills to save time and enhance service
Flexible call distribution rules
Shared call inbox
Assign & comment calls
Add a call to a teammate's to-do list and leave them a helpful comment.
Shared contacts
Centralize and display contact information so that your whole team is on the same page.
Quickly reach teammates by dialing their 3-digit extension.
Call recording
Monitor call quality and improve team performance by studying customer conversations.
Simple analytics
Gauge individual and team performance by tracking call volume, missed calls, and resolution time.
Custom filters
Search for any conversation history within your app and quickly follow up on calls.
Email reporting
Receive detailed summaries of agent activity right in your inbox.
Add tags to group together important call reports from your integrations, all in one place.
Conference Call (coming soon)
Start a collaborative conversation with multiple colleagues or external callers
Call monitoring
Listen-in on active calls to measure and improve employee performance
Call whispering
Secretly speak to employees while they are on an active call
Mandatory tagging
Agents will be asked to add a tag after each call before being able to pick-up another one.
Advanced analytics
Track the activity of numbers and users, individually or collectively, based on filters relevant to your business goals.
Unlimited analytics history
Identify key events and analyze long-term trends in our detailed data archives.
Live feed
See all call activity in real-time and make data-driven decisions in a timely fashion.
Handle calls Premium Plan Enterprise Plan
Forward to cellphones
Stay available on the go by forwarding inbound calls to your mobile phones. Outbound call rates apply.
Voicemail by email
Record custom greetings, upload timely notifications, or write them down and have us give them a voice.
Hold with music
Working hours per user
Desktop notifications
Receive Aircall alerts directly on your desktop with our Mac and Windows apps.
Click to Dial
Click on a number to open it in your Aircall app.
Blacklist numbers
Avoid bots and spam callers to keep lines open for more worthwhile conversations.
Warm & Blind Transfers
Check in with teammates before transferring a call (warm transfer) or simply pass on the call immediately (blind transfer). Outbound call rates apply.
Post Call Wrap-Up Time
Give agents time after a call to add comments, update their Helpdesk or CRM, or gather themselves before the next task.
Parallel calls
Put an active call on hold and place a new, parallel call to an external number
Ring on Speakers
Unlimited concurrent calls
Make and receive as many calls as you like, simultaneously and on any number.
Unlimited callers in queue
Keep any number of inbound callers on hold and in your queue.
Integrations Premium Plan Enterprise Plan
Contact importer
Zendesk integration
Desk.com integration
Pipedrive integration
Hubspot integration
Intercom integration
Helpscout integration
Slack integration
Front integration
Zoho integration
Salesforce Service Cloud integration
Salesforce Sales Cloud integration
Customer support Premium Plan Enterprise Plan
Help center access
Email support
Phone support
VIP hotline 8am-10pm
Dedicated account manager
One-to-one onboarding sessions

For a list of current outbound and inbound toll free call rates, please contact sales@aircall.io

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