Essentials
$30/user
per month, billed annually
A flexible voice solution that’s easy to set up, integrate and manage
The basics to get your team talking:
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Unlimited inbound calls (toll-free excluded)
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50+ Integrations and API access
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Collaboration features
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IVR
-
Voicemail
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Click-to-Dial
-
Phone support
- See more
Professional
$50/user
per month, billed annually
Advanced solution to help boost productivity and performance
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All Essentials features, plus:
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Salesforce integration
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Advanced analytics and reporting
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Live call monitoring
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Call tagging & dispositioning
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Advanced support features including queue call back
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Advanced sales features including Power Dialer
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Dedicated account manager
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Custom
Call for details
Customized package aligned with your business needs
-
All Professional features, plus:
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Custom analytics
-
Unlimited outbound calls *
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Custom onboarding
-
Access to API developer support
-
Service-level agreement (SLA)
- See more
| Detailed pricing | Essentials | Professional | Custom |
|---|---|---|---|
| Price per user per month | $30 | $50 | Call for details |
| Minimum number of users | 3 | 3 | Call for details |
| Maximum number of callers in queue | 5 | Unlimited | Unlimited |
| Phone number included in the plan | 1 local or toll-free | 1 local or toll-free | 1 local or toll-free |
| Price of each additional number, per month | $6 | $6 | $6 |
| Inbound calls & internal calls (Toll-free excluded) | Free on the app | Free on the app | Free on the app |
| Data recording | 1 year | Unlimited | Unlimited |
| Price of outbound calls | Contact us | Contact us | Contact us |
| Initial setup | Essentials | Professional | Custom |
|---|---|---|---|
| Instant numbers | | | |
| Custom music and messages | | | |
| Opening hours | | | |
| Call from any number | | | |
| Smart queuing | | | |
| IVR (Vocal server) | | | |
| Queue callback | - | | |
| Collaboration | Essentials | Professional | Custom |
|---|---|---|---|
| Ring groups | | | |
| Flexible call distribution rules | | | |
| Shared call inbox | | | |
| Assign & comment on calls | | | |
| Shared contacts | | | |
| Extensions | | | |
| Call recording | | | |
| Simple analytics | | | |
| Custom filters | | | |
| Email reporting | | | |
| Tags | | | |
| Conference call | | | |
| Call monitoring | - | | |
| Call whispering | - | | |
| Mandatory tagging | - | | |
| Live feed | - | | |
| Advanced analytics | - | | |
| Unlimited analytics history | - | | |
| Custom analytics | - | - | |
| Productivity | Essentials | Professional | Custom |
|---|---|---|---|
| Forward-to-mobile | | | |
| Voicemail by email | | | |
| Hold with music | | | |
| Working hours per user | | | |
| Desktop notifications | | | |
| Click-to-dial | | | |
| Blacklist numbers | | | |
| Warm transfers | | | |
| After-call work | | | |
| Parallel calls | | | |
| Pause-resume recording | | | |
| Ring on speakers | | | |
| PowerDialer | - | | |
| Unlimited concurrent calls | - | | |
| Unlimited callers in queue | - | | |
| Apps & Integrations | Essentials | Professional | Custom |
|---|---|---|---|
| APIs & Webhooks | | | |
| Zendesk integration | | | |
| Hubspot integration | | | |
| Pipedrive integration | | | |
| Intercom integration | | | |
| Slack integration | | | |
| Zoho integration | | | |
| 40+ business tool apps and integrations | | | |
| Salesforce Service Cloud integration | - | | |
| Salesforce Sales Cloud integration | - | | |
| Access to API developer support | - | - | |
| Customer support | Essentials | Professional | Custom |
|---|---|---|---|
| Help center access | | | |
| Email support | | | |
| Phone support | | | |
| VIP hotline 8am-10pm | - | | |
| Dedicated account manager | - | | |
| One-to-one onboarding sessions | - | | |
| Service-level agreement (SLA) | - | - | |
* Subject to a fair use policy
For a list of current outbound and inbound toll-free calling rates,
please contact sales@aircall.io.
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