Phone Support Software Plans and Pricing

$30 $40 30€ 40€

/user/month billed annually billed monthly

$50 $70 50€ 70€

/user/month billed annually billed monthly

Annually

Monthly

€

Detailed pricing	Premium Plan	Enterprise Plan
Price per user per month	$30 $40 30€ 40€	$50 $70 50€ 70€
Minimum number of users	3	3
Maximum number of callers in queue	5	Unlimited
Phone number included in the plan	1 local or toll-free	1 local or toll-free
Price of each additional number, per month	$6 6€	$6 6€
Inbound calls & internal calls (Toll-free excluded)	Free on the app	Free on the app
Data recording	1 year	Unlimited
Price of outbound calls	per min	per min

Setup your phone system	Premium Plan	Enterprise Plan
Instant numbers
Custom music and messages Make your customers' time on hold more enjoyable by playing music and unique messages.
Opening hours Set a schedule for each number's availability to take calls.
Call from any number
Smart queuing Personalize the on-hold experience and decide how long customers should wait before being sent to voicemail.
IVR (Vocal server) Allow customers to find their way to the right person or team, every time.

Collaborate	Premium Plan	Enterprise Plan
Flexible call distribution rules
Shared call inbox
Assign & comment calls Add a call to a teammate's to-do list and leave them a helpful comment.
Shared contacts Centralize and display contact information so that your whole team is on the same page.
Extensions Quickly reach teammates by dialing their 3-digit extension.
Call recording Monitor call quality and improve team performance by studying customer conversations.
Simple analytics Gauge individual and team performance by tracking call volume, missed calls, and resolution time.
Custom filters Search for any conversation history within your app and quickly follow up on calls.
Email reporting Receive detailed summaries of agent activity right in your inbox.
Tags Add tags to group together important call reports from your integrations, all in one place.
Mandatory tagging Agents will be asked to add a tag after each call before being able to pick-up another one.
Advanced analytics Track the activity of numbers and users, individually or collectively, based on filters relevant to your business goals.
Unlimited analytics history Identify key events and analyze long-term trends in our detailed data archives.
Live feed See all call activity in real-time and make data-driven decisions in a timely fashion.

Handle calls	Premium Plan	Enterprise Plan
Forward to cellphones Stay available on the go by forwarding inbound calls to your mobile phones. Outbound call rates apply.
Voicemail by email Record custom greetings, upload timely notifications, or write them down and have us give them a voice.
Hold with music
Working hours per user
Desktop notifications Receive Aircall alerts directly on your desktop with our Mac and Windows apps.
Click to Dial Click on a number to open it in your Aircall app.
Blacklist numbers Avoid bots and spam callers to keep lines open for more worthwhile conversations.
Warm & Blind Transfers Check in with teammates before transferring a call (warm transfer) or simply pass on the call immediately (blind transfer). Outbound call rates apply.
Post Call Wrap-Up Time Give agents time after a call to add comments, update their Helpdesk or CRM, or gather themselves before the next task.
Unlimited concurrent calls Make and receive as many calls as you like, simultaneously and on any number.
Unlimited callers in queue Keep any number of inbound callers on hold and in your queue.

Integrations	Premium Plan	Enterprise Plan
Contact importer
Webhooks
API
Zendesk integration
Desk.com integration
Pipedrive integration
Hubspot integration
Intercom integration
Helpscout integration
Slack integration
Front integration
Zoho integration
Salesforce Service Cloud integration
Salesforce Sales Cloud integration

Customer support	Premium Plan	Enterprise Plan
Help center access
Email support
Phone support
VIP hotline 8am-10pm
Dedicated account manager
One-to-one onboarding sessions

For a list of current outbound and inbound toll free call rates, please contact sales@aircall.io

A simple price that fits your need