
Essentials
$30/user
per month, billed annually
3-user minimum
A flexible voice solution that’s easy to set up, integrate and manage
Start your free trialThe basics to get your team talking:
Unlimited calls within US & Canada*
95+ Integrations and API access
Call recording
IVR
Voicemail
Click-to-Dial
Phone support
Send and receive SMS**
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Professional
$50/user
per month, billed annually
3-user minimum
Advanced solution to help boost productivity and performance
Start your free trialAll Essentials features, plus:
Salesforce integration
Advanced analytics and reporting
Live call monitoring
Call tagging & dispositioning
Advanced support features including queue call back
Advanced sales features including Power Dialer
Dedicated account manager
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All Professional features, plus:
Unlimited calls worldwide*
Custom analytics
Custom onboarding
Access to API developer support
Service-level agreement (SLA)
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Trusted by 10,000+ companies
Rated 4.2/5
on G2
Rated 4.3/5
on Capterra
Rated 4.5/5
on Reviews.io
Detailed pricing | Essentials | Professional | Custom |
---|---|---|---|
Minimum number of users | 3 | 3 | Call for details |
Max number of teams | 3 | Unlimited | Unlimited |
Phone number included in the plan | 1 local or toll-free | 1 local or toll-free | 1 local or toll-free |
Price of each additional number, per month | $6 | $6 | $6 |
Inbound calls & internal calls (Toll-free excluded) | Unlimited | Unlimited | Unlimited |
Outbound calls - domestic | Unlimited in US and Canada* | Unlimited in US and Canada* | Unlimited in US and Canada* |
Outbound calls - international | Contact us for rates and bundles | Contact us for rates and bundles | Unlimited* |
SMS business messaging - domestic | U.S. & Canada: included** | U.S. & Canada: included** | U.S. & Canada: included** |
Data recording | 1 year | Unlimited | Unlimited |
Initial setup | Essentials | Professional | Custom |
---|---|---|---|
Softphone for desktop, Android, iOS | |||
Computer Telephony Integration (CTI) | |||
Instant numbers | |||
Custom music and messages | |||
Business hours | |||
Call from any number | |||
Call queuing | |||
IVR (Vocal server) | |||
Queue callback | - |
Collaboration | Essentials | Professional | Custom |
---|---|---|---|
Ring groups | |||
Flexible call distribution rules | |||
Shared call inbox | |||
Assign & comment on calls | |||
Shared contacts | |||
Extensions | |||
Call recording | |||
Custom filters | |||
Email reporting | |||
Tags | |||
Conference call | |||
Call monitoring | - | ||
Call whispering | - | ||
Mandatory tagging | - |
Analytics | Essentials | Professional | Custom |
---|---|---|---|
Basic analytics | |||
Live feed | - | ||
Advanced analytics | - | ||
Unlimited analytics history | - | ||
Custom analytics | - | - |
Productivity | Essentials | Professional | Custom |
---|---|---|---|
Forward-to-mobile | |||
Voicemail by email | |||
Hold with music | |||
Working hours per user | |||
Desktop notifications | |||
Click-to-dial | |||
Blocklist numbers | |||
Warm transfers | |||
After-call work | |||
Parallel calls | |||
Pause-resume recording | |||
Ring on speakers | |||
PowerDialer | - | ||
Unlimited simultaneous outbound calls | - |
Apps & Integrations | Essentials | Professional | Custom |
---|---|---|---|
APIs & Webhooks | |||
Zendesk integration | |||
Hubspot integration | |||
Pipedrive integration | |||
Intercom integration | |||
Slack integration | |||
Zoho integration | |||
Salesforce Service Cloud integration | - | ||
Salesforce Sales Cloud integration | - | ||
Access to API developer support | - | - | |
95+ business tool apps and integrations |
Customer support | Essentials | Professional | Custom |
---|---|---|---|
Help center access | |||
Email support | |||
Phone support | |||
Live group onboarding sessions | |||
Dedicated account manager | - | ||
One-to-one onboarding sessions | - | ||
VIP hotline (weekends and holidays) | - | - | |
Service-level agreement (SLA) | - | - |
* Terms of Use apply. Additional international calling bundles available.
** Terms of Use apply. Additional international calling bundles available. For SMS, includes unlimited inbound messages and 4000 outbound messages per user per month.
For a list of current outbound and inbound toll-free calling rates, please contact sales@aircall.io.
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