The insights you need for the impact you want
Analytics+ is our advanced analytics add-on, empowering you to elevate customer service, fine-tune sales strategies, and boost team performance.
Gain visibility into every call, straight from the dashboard
Refine your data with advanced filters and drill down functionality. Export it or view it in its rawest form within the interface itself.
Visualize the evolution of KPIs over time
Configure flexible visualizations of call activity to draw insights like trends, correlating data, and evolution over time.
Derive tactical insights from goal-focused reports
Consult easy-to-use charts and metrics structured around key areas of interest like user activity, unanswered calls, or outbound calls.
TRUSTED BY 17,000+ COMPANIES
With Analytics+ and Aircall’s Activity Feed, we can see what’s happening and improve what we’re doing. We were able to spot a shortfall in answered calls during lunch hours. With that intelligence, we quickly adapted our shift pattern to ensure we could meet the spike in demand. We’ve even used Aircall tagging data to inform our product—building new features into the app based on common queries on calls. It’s helping us to build a better service and a better experience for our members.
Christoph Eilers - Project Manager @ Swapfiets