Surpass sales targets with people-first, AI-powered conversations.
Competitive sales teams use Aircall’s customer communication and intelligence platform to track performance and drive up predictable revenue.
With Aircall, agents provide personalized support in every interaction.
Sell across channels
Connect with prospects in the channels they prefer, with all threaded conversations in one view.
Boost team productivity
Automate call tracking and repetitive sales work to reduce manual tasks and keep reps efficient.
Personalize every interaction
AI and CRM integrations provide context and data, empowering reps for informed, frictionless conversations.
Set up Aircall in minutes
There’s no technical expertise required to get up and running with our easy-to-use platform.
Get insights into team performance
Track activity to identify and respond to trends and make real-time decisions about quotas and capacity.
Optimize coaching
Get new team members onboarded and trained quickly to make them high-performers in no time.
Free your sales people from repetitive admin and optimize their productivity.
Aircall allows reps to spend more time building strong connections with prospects and less time tracking calls. Our AI-powered platform helps sales teams put customers at the center of every conversation, offering business intelligence for confident, data-driven decisions on training, activity, and goals.
Trusted by 19,000+ companies.
Unlock revenue potential with Aircall’s people-first platform.
Connect with customers where they prefer.
Work proactively on customer communications tasks.
Gather the entire team around the customer.
Get context for more relevant communication using AI.
Shared inboxes, alerts, and more keep everyone updated on customer needs.
Book a demo
Aircall helps call centers across industries deliver exceptional customer service.
"We started using Aircall in January 2020, just a couple of months before the pandemic hit. It was perfect timing – I don’t know how we would have effectively serviced our customers otherwise. Aircall expertly saved us"
“Instead of just answering the first question our customers have, we really try to explain what’s going on... We want to help train them to become experts in our platform. That way they can find what they need before it becomes necessary to reach out.”
“I really like how easy it is to set up shared lines versus private lines. We're a really high-volume sales function, so by setting up basic call routing rules, we can decrease response time and do a better job at qualifying leads.”
“We were up and running with our implementation on a Monday and by Friday, we had worked out all of our kinks."
“Before Aircall, if we needed to change or update something, then we had to engage directly with the provider every time. With Aircall though, it’s different. The dashboard is incredible—we can do everything ourselves: learn the system, develop it, beta-test it. This was a key differentiator that led us to jump aboard.”
Features that keep sales reps selling, not tied up in manual tasks.
CRM Integration with CTI
Our CRM integration offers one-click Telephony Integration for customized workflows, increased productivity, and connected conversations.
Call Center Analytics
Enhance outreach with local numbers, Voicemail Drop for quick messaging, and a Power Dialer to boost productivity—all integrated into your workflow.
Call Routing
Monitor your team’s key call metrics as well as user leaderboards for call volume, talk time, and more — all in one place.
How Aircall helps sales and customer support teams learn what customers really care about
Over 500 Aircall customers are now transforming their sales and customer support calls into actionable coaching opportunities, compelling customer insights, and improved team performance.
How to maximize sales team efficiency with Aircall's OnePageCRM integration
In the fast-paced world of outbound sales, every call counts. Whether you're a sales manager looking to boost your team's performance or a sales representative aiming to hit your targets, optimizing your sales process is crucial.
All your Aircall questions, answered.
The best call center software pulls together main customer communication channels such as phone, email, web chat and SMS into one consolidated interface that’s equipped with professional call center capabilities.
Call center software greatly improves the organization, efficiency and productivity of customer support and sales teams that deal with large numbers of customers.
Virtual call center software allows a team to work entirely online and remote without hardware, but also has many advantages for office-based operations.
Virtual call center software functions through VoIP technology. With VoIP infrastructure, calls are transmitted over an internet connection to suitable electronic devices like smartphones, laptops, tablets, and VoIP hard phones.
VoIP technology stores data securely in the cloud and allows call center software to integrate with many external SaaS applications from a wide range of specialist companies resulting in an ever-evolving and powerful synchronized business tool. The list of services and solutions that Aircall’s call center software integrates with is ever growing, but includes 80+ major CRMs, help desks, marketing software, chat bots, eCommerce platforms, and more.
Basic call center software stores customer data from every inbound call, including new numbers and existing customer history from previous contacts. More advanced software displays CTI pop-ups. These pop-ups sync customer call logs with integrated CRM programs, such as HubSpot, so that a customer repeatedly phoning in doesn't need to reiterate their issue to every new agent.
Modern software can also be set up to route calls to the correct agent in the appropriate department through a customizable IVR menu. Aircall’s call center software has many additional features built in, such as smart routing based on agent language capabilities or skill sets, sorting calls into call queues, offering callback options, live call monitoring, call whispering, warm transfers and much more.
Aircall’s intuitive call center software also enables live note taking, tagging and detailed analytics; features that help with follow up strategies and an agent’s after call work as well as defining broader business goals and finding areas where team training and optimization is needed.
Besides the benefits of the many software integrations and useful features that are accessible with virtual call center software, there are several core advantages for a business that implements call center software.
One of the major benefits is the lower installation and operating costs of a professional business phone system. Virtual call center software requires no hardware or IT technicians, it’s simply downloaded from a browser or as a mobile app (or both) and installed on employees’ existing electronic devices such as smartphones and laptops. On-site maintenance is obsolete, since the software is easily upgraded and typically maintained by SaaS partners like Aircall.
Since virtual call center software allows for distributed teams working off-site, as well as the services of a third party call center, business operating costs can be lowered even further. This also enables 24/7 customer service and multilingual support—a necessity for companies that serve large international markets.
All in all, the right call center software dramatically enhances customer experiences and eases the overall workload of call center agents. Processes are streamlined and set up for collaboration across departments, which helps everyone. Sales cycles are shortened and optimized, as the software enables certain agents to focus on fine-tuning their scripts and prospecting quality leads while others can concentrate on closing deals. Call volume can be maximized with Click-to-Dial or implementing a sales dialer such as Aircall’s Power Dialer, allowing sales agents to concentrate fully on engaging in better, more personalized calls.
To create a call center, first choose which kind of business phone setup you want to go for, which will dictate the type of call center software you need to install. You can read our guide through the available options here.
With fully virtual call center software from Aircall, it’s easy to set up your own professional call center using existing devices and no new hardware. Your second big decision must be whether you want to employ your own staff as call center agents, or an external third-party call center. To fully optimize your call center, make sure your company implements the core call center best practices.
Thoroughly train your agents to use call center software effectively, as well as the necessary phone etiquette, customer support skills, and scripts. This is essential when building a call center with your own team, but equally important when using third-party services. Consistent communication and regular briefings about product changes are vital. Remember to explain security procedures with care, especially when outsourcing your call center work. Agents you’ve never met will be handling confidential and sensitive information, so outsourced call centers should always be vetted for their security policies and practices.
To get started with setting up your very own fully virtual call center, book a demo with Aircall. Our cloud-based call center software offers unparalleled productivity features and detailed analytics of all your phone operations from a single intuitive interface. Enjoy dozens of valuable, time-saving and innovative built-in integrations with your existing business tools and apps. Start your 7-day free trial today to take a peek at what’s possible.
If you want to offer your customers superior phone support, call center software is indispensable. Without analytical insights, an effective call queue or routing system, and crucial CRM database syncing, customers will inevitably end up frustrated; left waiting on hold or repeating their issue to different agents.
Good call center software provides agents with customer call history and additional context, helps manage an omni-channel approach, or offers an array of useful organizational or timesaving features. Great call center software offers all of these services and more in an all-in-one solution.
There are many types of specialist call center software out there besides cloud phones systems. Some examples include workforce management software, help desk software, CRM solutions, task management software, software offering personalized voicemail, software that specializes in managing multiple communication channels through chatbots, etc. When these solutions are integrated with one another, your call center tech stack will be supercharged.
Some call center software providers offer on-premise solutions, which are useful for companies hosting their own data storage or operating over traditional phone networks. Cloud-based call center software, like Aircall, is usually offered by external VoIP providers through a SaaS subscription model.
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Discover how Aircall gives your team every tool they need to generate more revenue.