Instantly add call center capabilities to Zendesk and centralize all phone interactions in one place.

  • A fully embedded Aircall app that will screen-pop to display a caller's Zendesk ticket history.
  • Automatically create tickets, log notes, tags, and call details directly from the Aircall phone.


Easily integrate your Aircall phone system to Zendesk directly from your Aircall dashboard or the Zendesk App Marketplace. With Aircall integrated into Zendesk, you’re able to instantly make, receive and synchronize your calls directly from the Zendesk console to save precious time and increase productivity.

Zendesk phone system integration

With screen-pop capabilities, you’ll be able to see incoming calls with the name of the customer displayed in your Zendesk. Each call is automatically created in Zendesk and assigned to the right agent.

All call information is logged including: number, date/time, recording, voicemail, etc., enabling reporting inside Zendesk. Customize the integration by Aircall number and call type and define specific workflows to better suit your daily operations.