Call Monitoring

Listen in on active calls to measure and improve performance.

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Hear it straight from the source

Check in on your team

Call monitoring is a powerful way to ensure staff are providing the best experience possible. Select calls straight from the Live Feed.

Offer constructive feedback

Don't wait for the recording. Start coaching smarter by tuning into high-priority calls as they happen and providing immediate advice.

Promote best practices

Don't just take their word for it. See how consistently employees follow scripts and comply with messaging requirements.

Trusted by thousands of diverse companies

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Ready to build better conversations?

Aircall runs on the device you're using right now.

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The phone system for modern business