Call Monitoring

Call monitoring

Listen to your team

Call monitoring (call coaching) is a powerful way to ensure your agents are providing the best service possible. Jump into Aircall's Live Feed and start studying any conversation you'd like.

Offer constructive feedback

Don't wait for the recording. Tune into high-priority calls as they happen to provide faster, more specific feedback.

Promote your company's best practices

Don't just take their word for it. See how consistently employees follow scripts and comply with messaging requirements.

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