Call Monitoring

With Aircall’s advanced call monitoring and coaching functionality, you can correct agent mistakes and improve your calls with customers and prospects right away.

Try for free

Monitor calls as they come in

Aircall’s call monitoring feature will make training a breeze. View any call your employees are on, listen in, and even offer advice to your agents without disrupting the flow of the conversation. Go beyond call recordings with real-time call monitoring.

Check in on your team’s calls

Call monitoring is a powerful way to ensure agents are providing the best experience possible to customers and prospects. Select calls to monitor directly from your Live Feed and listen in.

Offer constructive call feedback

Don't wait for the call recording. Bring smarter coaching to your team by monitoring high-priority calls as they happen and provide immediate advice with our call whispering functionality.

Promote best call practices

Don't just take their word for it. Make call monitoring an integral part of your day and see for yourself how consistently employees follow scripts and comply with messaging requirements.

Hear it from our customers!

Thousands of companies trust Aircall's call monitoring software to coach agents and ensure positive customer and prospect calls.

“We started monitoring the call data, looking at what time of day most of the calls were happening and used this to optimize our shifts.”

Frederik Schwerdtfeger, Business Development Manager at Zizoo

Trusted by thousands of diverse companies

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What does call monitoring look like with Aircall?

We’re glad you asked! Learn how to get started monitoring your agents’ calls on Aircall, today.

Learn more

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Ready to unlock call monitoring for your business?

Sign up for a demo of Aircall to start monitoring your agents’ calls and improving call performance, today.

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