Hear it straight from the source
Check in on your team
Call monitoring is a powerful way to ensure staff are providing the best experience possible. Select calls straight from the Live Feed.
Offer constructive feedback
Don't wait for the recording. Start coaching smarter by tuning into high-priority calls as they happen and providing immediate advice.
Promote best practices
Don't just take their word for it. See how consistently employees follow scripts and comply with messaging requirements.
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