"I want to track the activities of my salespeople and their success. If they make 200 phone calls a day, but each call is 10 seconds long, I know that we have work to do. It helps me to identify problems so I can then find solutions and coach people to be better."
Trusted by 15,000+ companies
Get immediate insights
Gain perspective into call activity and adjust user availability on the fly.
Get actionable insights right away
Assess your team’s call activity in real time. Understand missed call metrics and average waiting times to add or remove more teammates when needed.
Optimize agent availability to meet customer demand
Learn when your customers are most active and assign available agents at the right time to meet your SLAs.
Train new teammates easily
Train agents or reps with our live coaching feature and get new team members up to speed quickly, whether you’re in the office together or not.
Just ask our customers!
12,000+ companies trust Aircall to support their business' growth.
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