Live Monitoring
Access end-to-end real-time visibility of your business-critical metrics to efficiently manage your service level, identify opportunities to improve team performance, and optimize staffing. All from one unified interface.
TRUSTED BY 20,000+ COMPANIES
Real-time metrics that move the needle
Make use of live call monitoring, or track your team’s most important metrics in real time to get immediate insights into your team’s calling activity.
Access your most important live KPIs in one place
Maintain an in-depth understanding of your organisation’s call activity, with real-time metrics segmented by calls, users, and numbers.
Optimise customer support in real time
Monitor metrics like SLA, customers waiting, or calls missed per number, user, or across your whole organisation, to identify and respond to any issues live.
Deliver instant, actionable feedback
Coach users’ calls live, to provide real-time advice in calls with difficult prospects. Monitor user-specific metrics to give feedback on individual reps’ output.
Just ask our customers!
20,000+ companies trust Aircall to support their business' growth.
Fish Jindarat Srisuk
Performance Marketing Manager at Fixter
"As a startup, we need to be really quick at identifying and solving problems. Aircall lets us create real-time feedback loops that really fuel our growth and let us solve customers' problems even quicker"
Safiya Cherifi
Global Inbound Manager for Too Good To Go
"We improved our performance when we started tracking the activities of our salespeople, supporting them through the dashboard and creating tailored coaching for them. This helped us to increase conversion rates by 10-15% on average."
