The call centre software for small but ambitious businesses

Get your flexible call centre solution up and running in minutes. Improve customer service and boost productivity with out-of-the-box CRM and helpdesk integrations and scale in just a few clicks.

The call centre software for small but ambitious businesses

Small businesses choose Aircall

Your customers expect the best and Aircall helps you deliver

Enjoy pain-free setup and ongoing support

  • No large IT team or complex gadgets are required to set up your call centre. Start talking today with just a headset, computer and internet connection.

  • Benefit from a dedicated Customer Success Manager and support offered via chat, email and phone from our offices in EMEA, APAC and North America.

Enjoy pain-free setup and ongoing support

"Aircall is overall super user-friendly and the onboarding phase went very quickly. Almost nobody came back asking for a further explanation; that’s the best feature by far. It doesn’t take long for an agent to know how to use it, so we don’t lose any time."

— Erika Lovisetto, Senior Customer Happiness Manager at Holidu

Integrate your call centre with 100+ business tools

  • Aircall is the phone solution that will accompany your business as you grow, with all key telephony features plus sales- and support-specific tools.

    Seamlessly integrate telephony with your existing CRM and helpdesk tools. Add new users and local and international numbers as your teams expand.

Integrate your call centre with 100+ business tools

Enhance customer experience with call recordings and analytics

  • Replay call recordings to understand the full picture behind your team’s performance and support new employees with call coaching and whispering.

  • Make data-driven decisions with in-depth analytics. View key inbound phone call data like missed call rates and response time and use custom tags to track almost any metric.

Enhance customer experience with call recordings and analytics

"Analytics+ provides me with a weekly analysis on customer wait times and other customer experience-related metrics. I also like the live activity feed so that I can see which calls are coming through."

— Sam Bell, Customer Service Manager at Fixter

Accelerate your teams’ productivity

  • Eliminate repetitive, manual tasks with features like contact pop-up, call notes and call tags. Automatically synchronise call activities to your CRM or helpdesk.

  • Seamlessly transfer or assign calls and reach resolutions faster. Keep conversations on track by assigning calls to your colleagues with context.

Accelerate your teams’ productivity

Connected to the tools you love

The leading app ecosystem for voice. Aircall talks to all of your critical tools and workflows.

The features small businesses love

Easy setup and maintenance

Easy setup and maintenance

Save time and resources with Aircall’s simple setup, helping your customer-facing teams get up to speed sooner. No expensive hardware and gadgets are required.

CRM and Helpdesk Integrations

CRM and Helpdesk Integrations

Connect Aircall with your CRM or Helpdesk to centralise activity, automate call logging, and ensure you always have a 360-degree view of your customer.

Advanced analytics and  live feed

Advanced analytics and live feed

Track every conversation in the Aircall dashboard, use data to make informed decisions and provide five-star customer experiences.

Key features for small businesses

Insight Cards

See more context behind every inbound call by pulling related data from other apps into view.

Live Feed

Gain a real-time perspective of team activity so you can shift resources and optimise productivity.

Call Monitoring

Accelerate employee training and boost call quality assurance by monitoring live calls.

Interactive Voice Response (IVR)

Set up a smart IVR directory that automatically guides callers to the correct team on their first try.

Warm Transfer

Give your teammates the option to quickly speak to one another before transferring a live call.

Call Recording

Review call recordings to help confirm details, monitor quality and guide training sessions.

Business Hours

Set customised schedules to confirm exactly when each of your numbers is available to receive calls.

Call Routing

Direct calls to the correct teammates every time by customising distribution and ring rules.

Call Queuing

Give inbound callers the option to remain in the queue until one of your agents is available to talk.

Featured content