Call Queuing

Customize the call queuing experience for your customers with personalized messages and waiting music, or give them the option to request a call back.

A better call queuing experience

With Aircall’s call queuing feature, you can keep a caller on hold until one of your agents is available to respond. Make their call in queue experience as pleasant as possible, or let them avoid it altogether with call back functionality.

Personalize the call queuing experience

Enhance your callers’ experience with custom holding music or personalized messaging while they wait in the queue.

Customize queue timing

Choose how long you’d like to keep a call in queue before directing them to your voicemail.

Give them a call back

Callers in your queue will have the option to request a call back, avoiding frustration and lowering your call abandonment rate.

Trusted by 5,000+ companies

Listen to our happy customers!

Thousands of companies rely on Aircall's call queuing functionality to manage inbound calls and delight customers.

“We needed a voice platform that could keep up with our business needs. Aircall offered the features we needed—like callback requests and IVR—and provided the best onboarding experience I've ever received.”

Craig Shayowitz, Operations Manager at CommonBond