The phone system for today's education & e-learning organisations

From enrollment to certification, our phone system is here to help you provide your students and teachers with the personalised voice support they need throughout their education journey.

The phone system for today's education & e-learning organisations

Education & E-learning companies globally choose Aircall

Your customers expect the best and Aircall helps you deliver

Set up & connect with students and staff in minutes

  • Invite your staff, organise your workflows, open for business anywhere and start taking and making calls in no time.

  • Quickly adjust business hours, agent availability, call distribution and IVR settings to respond to call volumes and changing needs.

Set up & connect with students and staff in minutes

Give learners personalised answers—always

  • Whether you’re answering a question about a course or providing information about a certificate, make sure you deliver personalised experiences to students and staff.

  • Know them by heart by keeping all information in one place in your CRM and help desk solutions and view your students’ history at any time.

Give learners personalised  answers—always

Monitor and optimise your call activity

  • Keep a close eye on critical KPIs like missed call rate, calls per agent and agent availability, making it easy to ensure you’re reaching your business goals.

  • Track all call activity in our Live Feed so you can quickly adjust workflows to meet demand and staff your teams to create better student experiences.

Monitor and optimise your  call activity

Take comfort in knowing your data is secure

  • Data security is paramount. Our customers’ data is encrypted and benefits from some of the strongest information security standards in the industry.

  • We use TLS 1.2 and AES 256 encryption methods to secure your data both in transit and at rest in AWS data-centres that hold certifications including, ISO 27001, SOC2, PCI DSS and FedRAMP.

Want to learn more about Aircall’s data security practices and policies? Take a deep dive here.

Take comfort in knowing your data is secure

Connect to the business tools you love

Discover our integrations

The features education & e-learning companies love

CRM and helpdesk integrations

CRM and helpdesk integrations

Connect Aircall with your CRM to centralise activity, automate call logging and ensure you always have a 360-degree view of your candidates and clients.

Call routing and IVR

Call routing and IVR

Easily set up and adjust routing rules and IVR to make sure callers are guided to the right team on their first try.

Advanced analytics

Advanced analytics

Track every conversation in the Aircall dashboard, use data to make informed decisions, and provide 5-star customer experiences.

Key features

Insight Cards

See more context behind every inbound call by pulling related data from other apps into view.

Live Feed

Gain a real-time perspective of team activity so you can shift resources and optimise productivity.

Call Monitoring

Accelerate employee training and boost call quality assurance by monitoring live calls.

Interactive Voice Response (IVR)

Set up a smart IVR directory that automatically guides callers to the correct team on their first try.

Warm Transfer

Give your teammates the option to quickly speak to one another before transferring a live call.

Call Recording

Review call recordings to help confirm details, monitor quality and guide training sessions.

Business Hours

Set customised schedules to confirm exactly when each of your numbers is available to receive calls.

Call Routing

Direct calls to the correct teammates every time by customising distribution and ring rules.

Call Queuing

Give inbound callers the option to remain in the queue until one of your agents is available to talk.

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