The HubSpot phone integration with Aircall allows you to connect all your call information into HubSpot. Surface all caller data during a call and save it into your client records instantly within HubSpot.
Aircall's HubSpot Integration enables customer support agents, sales representatives and marketing teams to streamline their call workflows, increase productivity and track customers through the whole customer journey from marketing
, to sales and success.
How Aircall works with HubSpot
HubSpot’s all-in-one software offers apps, services and a full ecosystem that has everything you need to put your customers at the centre of your business.
Aircall's HubSpot Integration enables customer support, sales and marketing teams to streamline call workflows, increase productivity and track customers throughout their journey.
Aircall Customers get 20% off HubSpot!*
With Aircall’s native integration to HubSpot, you can log all calls and SMS messages to Contacts, Deals
, and Tickets. Use this activity to build custom reports, trigger workflows to automate your post-call actions and grow your team along the way!
Considering HubSpot? Existing Aircall customers get an exclusive 20% discount off new HubSpot Professional or Enterprise upgrades.
*See the offer page for full terms and conditions.
Sign up with HubSpot now!
Benefits of Integrating Aircall with HubSpot
With Aircall, all phone conversations are logged and tracked in your Contact, Company, Deal
, and Ticket records with information such as call duration, phone number, a link to complete call recordings, agent comments and outcomes. All your call data becomes available within HubSpot for native reporting and workflow triggers.
Customer History at your Fingertips
Dive deeper into customer history within the Aircall phone. Aircall's Call-Pop automatically delivers vital information to your sales representatives and support teams before they answer incoming calls. All your customer history from HubSpot is a click away, providing the full context of your call, and giving your team maximum context to enhance the customer experience and have better conversations.
Don't compromise call quality or risk data loss by working remotely. Our iPhone and Android mobile app can be used to keep your HubSpot data up to date, no matter where you are. Make remote and hybrid work easy and log important information in real-time, even when business takes your team out of the office.
Maximise productivity with added features
When it comes to delivering great customer service or closing sales deals, we know that time is precious. The Aircall + HubSpot integration has lots of timesaving tools for teams including:
-NEW Conversational Intelligence (CI): CI is a feature provided by HubSpot that allows teams to listen to, share, and analyze calls without leaving the HubSpot platform. To set the feature up correctly, please ensure it is enabled in both Aircall and HubSpot.
-NEW Custom Insight Cards: With Custom Insight Cards, businesses can decide what data from HubSpot to add to the Aircall dashboard, helping teams to always have the information they need front and centre.
- NEW: SMS logging: Use SMS logging to easily track your messages alongside relevant Contacts, Companies and Tickets to improve reporting and trigger relevant workflows.
-Tag syncing: Aircall tags log into call activity in HubSpot, fully integrating your Aircall workflow with your HubSpot records. Easily sort through logged calls based on tags.
-Automatic ticket creation: For each call type, admins can choose in which pipeline to create new tickets and a specific ticket status. Call details are then logged on the ticket.
- New custom properties to trigger HubSpot workflows: Build automated HubSpot workflows based on call information logged onto new custom contact properties. Perfect for automating follow-up emails and other post-call tasks.
-Click-to-call: Get incoming call alerts sent to your screen and start the conversation instantly, without switching to different tabs.
-Insight Cards: See more context behind every inbound call with data automatically pulled from your Hubspot CRM into view on your Aircall Phone.
-Omni-Channel Capability: Minimise distractions for agents, monitor call status in HubSpot and make adjustments in real-time, resulting in higher customer satisfaction.
-Interactive Voice Response (IVR): Set up a smart directory that will automatically route a customer to the correct team on their first try.
Watch this video to learn more about what you can do with the Aircall integration for HubSpot.
How Aircall measures up
"Aircall makes the process of speaking to hundreds of people a day super efficient, seamless, and enjoyable. It allows us to engage in meaningful conversations every day. "
"We use the Aircall API to import all contact data into our data warehouse, which just gives a far greater view of all interactions across the business. We’ve also fully integrated Aircall with HubSpot to gain visibility across our customer records."
Head of Customer Operations
"We never want to miss a call from a customer, but sometimes it happens – we’re a small team, and we don’t have weekend coverage. To solve this, we now create a ticket directly in HubSpot as soon as a call is missed via Aircall. From there, we can allocate it to the right team or person straight away. We can track our response rate, and set our SLAs accordingly. I absolutely love it."
Director of Operations
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