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Outbound Campaigns

Outbound calling,
evolved.

Run coordinated outreach at scale: no manual spreadsheets, duplicate calls, or blind spots. Admins set it up once. Agents just dial.

See how it works

Available on the Professional plan · Works with your existing integrations and automations · Native list import from HubSpot

Outbound calling
Key capabilities

Every part of a campaign, in one place.

From contact import to post-call outcomes and reporting, Outbound Campaigns handles the whole workflow. Your team focuses on calls.

Managers stay in control

Admins own the campaign end to end. Set it up, define outcomes, assign reps or teams, adjust the list while it runs. Reps just need to dial.

Managers stay in control

Conflict-free shared queue

Reps share one queue. Aircall distributes contacts automatically, so no unwanted duplicates dial within the same session, even when ten people are on the campaign.

Conflict-free shared queue

Smart dialing strategy

Match the right caller ID to every call. Rotate through a number pool or use Local Presence for a familiar area code and higher answer rates.

Smart dialing strategy

Tracking outbound efficiency

Define up to 10 custom outcomes per campaign. Aircall tracks results per contact across multiple attempts, so your CRM and Analytics show what's working and where to follow up.

Tracking outbound efficiency

Lists ready in minutes with CSV or native HubSpot import

Upload contacts directly via CSV, or pull a static list straight from HubSpot. Up to 5,000 contacts per campaign, with CRM sync rules respected at call time and after the call.

Lists ready in minutes with CSV or native HubSpot import

Live campaign analytics

Watch completion, answer rate, and talk time while the campaign runs. Full outcome and productivity dashboards land the moment the team wraps.

Live campaign analytics

Simple for admins.
Even simpler for reps.

Two views, one campaign. Here's what each side sees.

  1. Set up the campaign

    Name the campaign, define custom outcome labels (up to 10), and assign the reps who'll be dialing.

  2. Choose your dialing strategy

    Select which outbound numbers to use and display as caller ID — rep default, a number from the fixed pool or a number based on Local Presence match. Then set the pace: attempts, retry interval, and timeouts.

  3. Import your contacts

    Upload a CSV up to 5,000 contacts, or pull a list from HubSpot. Aircall flags invalid numbers and duplicates. Only clean records make the queue.

  4. Launch and monitor live

    Hit launch — reps are notified in real time. Add or remove contacts, adjust the rep roster, and track progress all from the Dashboard while the campaign runs.

Three features that lift answer rates and build caller trust: one included in Professional, two available as add-ons.

  • Add-on
    Branded Caller ID

    Branded Caller ID

    [US only, more markets coming soon]

    Your business name and logo appear on the recipient's mobile device the moment a rep's call comes in.

  • Add-on
    Number performance dashboard

    Number performance dashboard

    [coming soon]

    Your numbers have a reputation score and carriers use it to decide if your calls ever ring. The Number Performance Dashboard surfaces spam flags, pick-up rates, and blocked calls before they silently kill your pipeline.

  • Included in Professional Plan
    Local Presence

    Local Presence

    Picks the most relevant number from the rep's pool by matching the recipient's phone number based on area code or country. Callers see a number that looks local, which means more answered calls.

Ready to run your first campaign?

Get your questions answered and your first campaign off the ground.

Talk to sales
Available on Professional plan · No setup fees