It’s the moment we’ve all been waiting for: GetApp has declared Aircall the No. 1 call center software.
The research firm’s quarterly review scores have always shown Aircall to be a top contender, but recent improvements in performance, usability, and security have pushed us to top spot.
And while you better believe we’re celebrating this milestone, it’s important to remember the work that’s brought us here and how we intend to continue improving our call center software experience.
How GetApp Computed the Rankings
Call center software platforms were rated and ranked according to criteria spanning five categories. Scores were awarded out of a possible 20 points in each category.
Each software product was ranked according to:
The end results were compiled using a combination of subjective, user-submitted feedback, as well as objective criteria. Read more about how GetApp computed the rankings.
An Integrated Business Phone System
Call center software integrations have always been a primary focus. Even early on in Aircall’s history, we recognized the importance of complementary communication tools. This is why we are dedicated to having tight integrations with as many CRMs, Helpdesks, and collaboration apps as possible.
All information collected by Aircall is automatically synced with other professional software. Not only that, but we are dedicated to making Aircall’s usability as easy as possible with the most popular tools.
For instance, in-app CTI’s are a growing priority. Users of HubSpot, Salesforce, Intercom, and others have already experienced what it’s like to have a phone system “built into” their CRM.
(Spoiler alert, it makes everything ten times easier.)
Taking Your Call Center Software On-The-Go
Aircall is a global business. We know that in order to be productive and successful, your work needs to go wherever you do.
This is why mobile has always been part of Aircall’s product strategy. Five-years of mobile development have honed our product into a functional and user-friendly Android and iOS app.
Furthermore, our development team is hard at work making the mobile experience even better. Each quarter, we add more robust capabilities to the mobile app, previously only available on desktop. We don’t see this changing anytime soon.
A Complete Phone Solution, Minus the Confusion
Consumer-centric brands are always looking for new ways to understand and assist their clientele. We want to include all the features our users require, but we have to do it in a way that looks and feels natural.
This is why user experience and interface design have always been central pillars of our work.
Our engineering, product, and partnership teams are hard at work learning and building the features customers want. All of this activity could spell disaster for the overall usability, but it doesn’t, because of multiple fail-safe measures we take on the carrier side.
Uptime is consistently around 99.99% each month. We achieved these results by sourcing through multiple carriers. If one goes down, we will automatically re-route your calls through another. No conversations are missed, and no money is wasted.
We Believe All Conversations Should be Secure
GDPR and other security mandates have dictated how to handle and prevent security risks. Aircall complies with all the latest requirements and continues to innovate new ways to make sure client conversations, financials, and other personal information are kept out of the wrong hands.
Security will only continue to become a greater priority. Aircall is devoting the resources and expertise to continue providing industry-leading measures along this front.
Aircall is at the forefront of a growing an important sector, and we’re committed to staying there. The future looks exciting, and we invite you along for the ride!
GetApp Category Leaders constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, GetApp or its affiliates.
Published on September 26, 2023.