Features Archives Blog

Five updates to AI Assist: Predicted CSAT, real-time assistance cards from your knowledge base, 10 new languages, and more

Everything you need to know about the latest updates to AI Assist and AI Assist Pro: Live Prompts that generate from your knowledge base, scorecard templates, Playbook adherence me...

Eleonore Le BihanJuly 15, 2026

4 Minutes

Features

July 7, 2026

2 Minutes

Your Aircall line, now in the car

Features

June 11, 2026

3 Minutes

People don't pick up numbers they don't recognize. Local Presence automatically displays a local number on every outbound call.

Features

May 27, 2026

5 Minutes

Introducing: AI Messaging Agents in Aircall

Features

May 7, 2026

4 Minutes

Introducing AI Actions: AI that doesn't just listen, it acts

Features

May 6, 2026

4 Minutes

Introducing Agent Performance: make performance visible and improvement actionable

Professional wearing a headset using a laptop with the Aircall platform showing call controls and a connected status

Features

April 27, 2026

16 Minutes

Smartflows migration tutorial: How to move every number in Aircall

Features

April 21, 2026

4 Minutes

Introducing Outbound AI Virtual Agent

Partnerships

April 17, 2026

4 Minutes

How Instrumental and Aircall closed the after-hours staffing gap with AI Virtual Agent

Features

April 15, 2026

5 Minutes

Six improvements to your AI assistant: Including scorecards that go straight to reps

Aircall AI Virtual Agent processing a call with a high-priority lead summary showing location, CRM usage, and cloud business phone system interest

AI agents for voice technology: The 2026 guide to automated support

AI agents for voice technology use NLP to resolve customer calls 24/7 without IVR menus. Compare cost, setup, and CSAT impact....

AircallApril 15, 2026

10 Minutes

Tech

April 14, 2026

8 Minutes

AI virtual agents for customer support: Capabilities and use cases

Tech

April 10, 2026

10 Minutes

AI-powered virtual agents: The future of automated customer support

Tech

April 7, 2026

7 Minutes

The future of outbound runs on relevance and trust, not speed

Features

December 31, 2025

15 Minutes

What are virtual agents and how do they improve customer calls?

Features

November 18, 2025

9 Minutes

Call coaching features that boost sales performance

Features

August 26, 2025

5 Minutes

Aircall for Salesforce Service Cloud Voice: New integration. Better conversations.

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