From team management and training to customer experience and sales advice, these articles provide business best practices for scaling your company to the next level.
I lead the Sales Development team for Aircall in North America, and I love the energy that comes with working in a team environment. Collaboration, camaraderie, and competition are inherent to the process. But like most sales leaders, the current global health circumstances related to Covid-19 mean that my team has needed to adapt and […]
Is your sales pipeline not converting? Are prospects ghosting your AEs? Are deals falling just short of the finish line? It’s easy to point fingers and say that one team or individual is to blame when a prospective customer leaves the sales funnel, but the reality is everyone in your sales organization has a role […]
While January may symbolize the end of the holiday season and a return to normalcy, it remains a particularly fraught time for eCommerce retailers. Studies show customer returns continue to climb yearly, adding up to almost $400 billion across all types of retail throughout the year. A large percentage of this happens right after the […]
Aircall is the phone system for modern business, and this means a few things. For one, we understand the contemporary workplace. Open floor plans, couches, Bevi machines, Sonos speakers playing 808s at 11 am… With all these options (and potential distractions), employers need to trust their employees are making choices that promote productivity and […]
There’s a moment in every sales transaction, which — I promise you — nobody will ever stop talking about. If it goes well, it’ll strengthen teams like nothing else. If it goes badly… well, fingers will be pointed. We’re talking about the phase when a prospect changes hands from the SDR to the Account […]
This is a guest written post by Carlotta Riesser, Product Manager at Aircall. One thing that struck me when I joined Aircall is how every stakeholder is dedicated to our client’s well-being. From product and tech, to sales and support – each team is committed to making sure our customers are happy and satisfied with […]
Quick Links Who is Bryan Elsesser? The Most Important Sales Input: Cold Calling Stage 1: You’re Afraid to Pick Up the Phone Stage 2: Learning the Value Propositions Stage 3: Asking Questions Stage 4: Asking Questions the Right Way Stage 5: Scaling it All Back Stage 6: Finding a Balance What Happened to Email? Who […]
Compared to traditional landline phone systems, setting up voice over internet protocol (VoIP) service is much faster and simpler. Depending on which vendor and what features you choose, this setup can be completed in a matter of minutes. However, while the download and customization steps are nearly instant, other requirements might need to be met […]
VoIP has come a long way from its humble beginnings and established itself as a trusted component of mainstream communication. An ever-increasing number of individuals and businesses rely on this technology for its simplicity, versatility, flexibility, and affordability. However, as the technology evolves, so do the questions surrounding the risks of VoIP. Risks of VoIP […]
The phone system for modern business
