Recruiters and HR professionals know that finding and retaining the right talent isn’t an objective science. It requires going beyond what’s shared on a resume and uncovering a candidate’s true passion, intent, and personality.
Seamless and regular communication is key to learning more about a candidate (especially for initial screenings), and phone calls are still the best way to reach out.
Today’s recruiters are faced with a huge and mission-critical task: To create the best matches for clients and candidates. This means recruiting teams need to work quickly and efficiently, which is where VoIP for recruiters can help.
Investing in a cloud-based phone system takes the hassle out of traditional talent management, which can quickly become time-consuming and costly. Let’s take a closer look into how the right cloud phone system and HR software can help your talent teams stand out above the crowd.
The Importance of Using VoIP for Recruiters
Competition in the talent management industry continues to be high. Talent management software programs and VoIP integrations provide the features and artificial intelligence (AI) for recruiting teams to improve the job search process.
The phone is still a staple in the talent management industry, and a cloud-based phone system gives you the best that voice communication and digital innovation have to offer. Recruiting teams are using cloud-based phones for four major reasons:
1. Eliminates bias
Using cloud-based phone systems and HR software can eliminate bias by sourcing and assessing candidates by using data-driven analytics and digital, cognitive tools to prevent possible misjudgments caused by bias or false logic.
2. Streamlines workflows to create efficiency
A cloud-based phone system and talent management software support human interaction, which is necessary for engaging with job applicants and candidates. The right digital tools streamline the process of matching job requirements with applicant job skills to narrow down candidates that have the right mix of experience, skills, and cultural fit.
3. Facilitates faster hiring
A modern phone system and HR software are efficient tools that assist talent teams in developing relationships with the top candidates for their clients. These tools save them hours of time by eliminating manual note-taking and time-staking processes. Talent management software helps keep data organized so recruiters can hire employees faster. A cloud phone system and VoIP integrations can speed up the hiring process from weeks or months to days.
4. Keeps the talent pipeline full
Efficient talent teams build a strategic pipeline of talent so they can be proactive in matching clients with prospective candidates. The right tools and workflows can help to identify candidates for positions that are hard to fill.
Traditional methods of recruiting are inefficient by today’s standards. They’re time-consuming and expensive. Overall, the role of a cloud-based phone system for recruiting teams is to create efficiency in the hiring process.
The Benefits of VoIP for Recruiters
Resumes and CVs give recruiting teams a great deal of information about job-seekers, but even the most detailed resumes only tell them so much.
Phone communication gives recruiting teams a read on job candidates’ personalities and interpersonal skills to help them determine the best job fit.
When making the best matches between employers and employees, recruitment specialists can’t take shortcuts. To succeed, talent teams have to thoroughly assess job skills and qualifications and find the right fit for both parties.
Inefficient workflows frustrate recruiting teams, which can lead to high turnover. You don’t want to have to find talent to fill your own vacancies. A cloud phone system has all the right tools to ensure streamlined, efficient workflows.
Members of your talent teams will have greater confidence in their abilities to meet their goals when they have easy access to the right data. Ultimately, it results in greater job satisfaction and retention.
Here’s a quick rundown of how your HR team can benefit by using VoIP for recruiters:
Never miss a call
The main benefit of a cloud-based phone system is that you never miss a call to create a better experience for candidates and recruiters alike. Call routing and IVR features also help to get calls to the right person at the first ring.
When using automated tools to recruit candidates, recruiting teams increase efficiency and reduce the amount of time they spend on admin tasks. It can also eliminate the need to sort through stacks of paper resumes and CVs and streamline the process of selecting job candidates.
From scheduling interviews to call logging and ticketing, recruiting automations can help agile teams find strong the best candidates for the role. Automatic ticketing gives recruiters updated job-status information, tracks open positions, and helps to fill positions faster. Your recruiters always have the information they need at a glance.
Access data in real-time
If you invest in a VoIP for recruiters, one team member can pick up where another leaves off. Since cloud-based phone systems are mobile-friendly, team members can always stay connected and keep track of candidates throughout the hiring process.
Provide a stronger candidate experience
With a VoIP phone system, team members can use features like call transferring to create a stronger candidate experience. What’s more is that they also easily switch between phone, chat, email, and text communication channels to meet prospective candidates where they’re at.
8 VoIP Features for a Smoother Hiring Process
When you work in recruitment, you want to provide a professional and positive experience for job candidates. Talent management software helps you save time on manual data entry so you can spend more time assessing talent and building your company’s employer brand.
Here is a look at how eight VoIP features can help your recruiting team work more efficiently:
Aircall’s call routing feature enables you to set up automations to route calls based on client preferences or team availability.
With this call center feature, you can assign everyone on your recruiting team a personalized three-digit extension so colleagues or candidates can quickly get in touch.
Use this feature to tags calls in real-time so any recruiter can get the latest updates on a candidate.
With Aircall’s PowerDialer, recruiters can easily dial job applicants in quick succession and reduce the time they spend on manual data entry.
You can also save recruiters from having to manually dial individual phone numbers with Aircall’s click-to-dial feature.
Call recording allows you to keep track of candidate conversations so you can narrow down top candidates easily. From a training perspective, this feature also gives you insight into how recruiters are doing. As a result, you can quickly identify training and coaching opportunities.
Interactive voice response (IVR)
Interactive Voice Response (IVR) systems are designed to quickly classify callers according to their needs and automatically route them to the right resource at your company. Setting up an IVR tree for recruiting purposes? You can set up an automated voice recording with instructions on how to reach a recruiter at the earliest opportunity.
Call commenting and assignment
The call commenting and assignment feature helps you quickly assign calls to team members and leave comments so they know what to focus on.
6 VoIP Integrations for Recruiters
With Aircall, you get all the voice features listed above and much more. What’s even better is that our App Marketplace offers several HR software integrations to help your recruiting teams work even more efficiently. All apps sync inbound and outbound calls with your applicant management system.
Here’s a look at a few of them and how they create efficiency for your talent teams:
This integration automatically logs calls and adds caller details. Recruiting teams can instantly see the caller’s name and information so they can have an updated, personalized conversation.
With this integration, you can sync calls automatically and log them into your system. You can also automatically create records for new callers.
OTYS automatically logs inbound and outbound calls and adds notes and labels. You can also use it to automatically record calls and review LinkedIn job offers and outstanding tasks.
This integration provides a single source of data for your phone system, CRM, applicant tracking system, and marketing and job distribution modules.
Rippling uses single sign-on to allow users to access multiple applications with one set of login credentials and set custom provisioning rules. It also syncs all data in a single place, which eliminates the need to update information in multiple systems.
You can quickly call candidates directly from this app while logging your outbound calls. Calls will be visible, and you can view the candidate activity feed in real-time.
Using VoIP to Create Memorable Candidate Experiences
There’s no question that we’re living in the age of digital recruiting. VoIP for recruiters gives you the analytics and data you need to inform the most efficient workflows. An Aircall cloud-based phone system—along with the right HR software—gives you a robust set of features and benefits to streamline your recruitment process from initial call screenings to the final offer stage.
This article was originally published on November 25, 2020, and was updated on August 12, 2022.