Call Commenting & Assignment
Keep helpful info attached to calls as they travel across your team.
Assign calls with context
Aircall automatically syncs the notes and comments you make during calls to your CRM or Helpdesk — keeping that info accessible to the whole team.
If the conversation can't be resolved on the first call, you can assign a detailed follow-up task to the most qualified team member.
Share multiple contacts with your team to ensure everyone’s up to speed. Team managers can control access to ensure the right info remains private.
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