Nicholas Price, Author at Aircall Blog

Using VoIP for recruiters makes hiring easier and faster for HR teams.

VoIP for Recruiters: The Benefits, Key Features & Integrations Experts Swear By

Recruiters and HR professionals know that finding and retaining the right talent isn’t an objective science. It requires going beyond what’s shared on a resume and uncovering a candidate’s true passion, intent, and personality. Seamless and regular communication is key to learning more about a candidate (especially for initial screenings), and phone calls are still […]

12 August 2022

Call Center

This cold calling guide will provide you with all the necessary tips to improve the performance of your outbound calling teams.

Cold Calling Tips: Your Guide to Successful Cold Calling

When you search “cold calling guide” on Google, you see 116,000,000 results. Cold calling, it turns out, is not dead. It is alive and well and still in high demand. This disproves the many articles proclaiming that cold calling is dead. Another quick search and you will find industry leaders, such as Dmitri Akhrin, president […]

11 February 2022

Sales

Use these best practices to retain customers and make them feel important.

How Do You Make Customers Feel Important?

Without customers who make purchases, refer friends, and keep coming back for more, it’s very hard to grow a business. Making your customers feel important is a vital component of this cycle. Businesses typically rise to the top when they offer the types of products and services that people want. But warning: This doesn’t mean […]

24 January 2022

Support

Find out how an IVR system can benefit your business and improve your customer service

What Is Interactive Voice Response: IVR Definition & Benefits

This article was originally published on August 25, 2016, and has since been updated. You’ve been on your phone for what feels like hours, but it’s actually just been five minutes. Finally, a robotic voice greets you. After choosing from a list of options, you manage to troubleshoot your concerns with the help of that […]

23 June 2021

Call Center

By using text messaging best practices you can improve your SMS strategy. Learn why!

5 Text Messaging Best Practices for Your SMS Strategy

When was the last time you asked yourself if your business had a good SMS strategy? In today’s digitally connected world, more and more people keep their mobile phones within close range. As a result, SMS (short message service) text messages have become a common way to communicate using mobile devices. The SMS function is […]

28 May 2021

Tech

Travel season means lots of business, but it also means you need to support your customers. Make sure you're prepared.

Buckle Your Seat Belt: Travel Season is Back, Are You Ready?

In the past year, most people were forced to put off travel season because of COVID-19. Would-be travelers dashed their hopes of visiting family, escaping to the beach, or going on an adventure to scratch off their bucket list due to border closures and city or country-wide shutdowns. Things were even more dismal for the […]

19 May 2021

Customer Experience

As your business overcomes digital transformation challenges, make sure you have a tangible access plan to drive success.

Digital Transformation Challenges: Creating Your Action Plan

The pressure is on for businesses of every size to stay competitive, build resiliency, and provide a good customer experience. Small businesses face even greater challenges than large corporations as they have fewer resources—specifically, shortages of talent in digital skills, resistance to change, and insufficient budgets. The failure to overcome digital transformation challenges will have […]

17 May 2021

Tech

Knowing the how a predictive dialer can help you vs an auto dialer is crucial for growing your business properly.

Predictive Dialer vs Auto Dialer: What You Need to Know

Using a predictive dialer or an auto dialer in place of manually dialing calls is like the difference between walking to work or taking a high-speed commuter train. You get to your destination a whole lot faster. There’s no time wasted looking up phone numbers or punching them in. Sales and support agents don’t have […]

14 May 2021

Call Center

The digital tools your team uses are important, make sure you are using the best ones to provide an optimal customer experience.

Best Digital Tools to Improve the Customer Experience

In the current market environment, customers have a lot of clout. They don’t just want a good experience, they expect it. To that end, it’s crucial for companies to provide the best possible experience across the entire customer journey. In today’s environment, this is now only possible by using the right digital tools. A good […]

10 May 2021

Tech

Packet loss is important because it impacts the overall phone call quality.

Phone Call Quality & Packet Loss: Why They're Related

Cloud phone systems utilize VoIP (voice over internet protocol) technology to transmit calls over the internet. That sounds simple enough, and it all happens within seconds. These split second interactions are what actually determine your phone call quality. While it’s all pretty quick and straightforward on the front end, things are far from simple on […]

5 May 2021

Tech

A CTI integration in Salesforce gives your business teams access to customer data so that they can provide a better customer experience.

Leveraging a CTI Integration in Salesforce

CRMs have become a staple of small businesses. A computer telephony integration (CTI) offers your company more functions and capabilities than a simple, on-site customer relationship management system (CRM). Any organization that experiences a high volume of incoming phone calls or whose sales and support teams make lots of outbound calls will improve efficiency dramatically […]

3 May 2021

Partnerships

With the right call routing, you can provide your team the most optimal customer experience.

Call Routing: What Is It & How Does It Work?

When a customer calls in, gets routed directly to a skilled representative, and receives help immediately—it’s a great day. Call routing eliminates your customers’ pain points of waiting on hold for long periods and being transferred multiple times. Customers can take care of their business quickly and get on with the rest of their day. […]

30 April 2021

Call Center

By using a business phone app, your calling teams can provide a better customer experience by being more accessible.

Business Phone App: Why Your Business Needs to Upgrade

With so much evolution in the marketplace, small businesses need the ability to be flexible and agile. That’s challenging to do when you have limitations because of a legacy landline phone system. Given today’s business climate, it’s fair to ask whether a modern phone system that works with business phone apps is a better choice. […]

28 April 2021

Tech

The Aircall data sync with HubSpot Operational Hub drastically improves how organizations approach data management and the performance of their teams.

3 Benefits of a Data Sync Between Aircall and HubSpot

The right data at the right time makes a world of difference for your sales and support agents — that is, when they can find it easily. But when a customer’s email address is recorded in one program and their phone number in another, it’s not an efficient way to serve customers. Data is the […]

22 April 2021

Partnerships

Skill-based routing is an essential component for your business phone system and you sure ensure your phone provider can provide one.

Skill-Based Routing: Best Practices to Drive Call Center Success

Nothing frustrates customers more than being passed around from one sales or support agent to the next having to repeat their concern over and over again. With the benefit of skill-based routing, you can leave that issue in the past. There are a variety of ways to set up a phone system to route customer […]

21 April 2021

Call Center

By using one of Aircall's CRM phone integrations, you can drastically improve your customer experience by providing your calling teams with more upfront information.

The Benefits of Aircall's CRM Phone Integrations

Customer experience plays a major role in the success of your business. To deliver a good customer experience, your sales and support agents must continually build relationships with every customer interaction they have. It feels good to have an interesting, enjoyable conversation with another person. In business, it’s a great way to get better acquainted […]

19 April 2021

Tech

SaaS software provides the right flexibility for your teams that it will inevitably help each your sales and support teams better sync with each other.

How SaaS Software Can Help Sync Your Sales & Support Teams

SaaS software, also known as cloud-based software, has now gone mainstream, making it easy for teams to leverage all the software programs they need to work collaboratively, wherever they are. The acceleration of digital transformation means it’s possible for different business tools to work together seamlessly better than ever before, giving you a fully-contained digital […]

16 April 2021

Tech

Use these 12 reasons to help determine why a CRM phone integration will help improve your customer experience.

12 Reasons a CRM Phone Integration Improves the Customer Experience

Customers normally have higher expectations when contacting a brand today than they did a decade ago. How can you keep raising the standard of your customer experience in line with these heightened expectations? By knowing who your customers are, what they want, and how to give it to them. Customers will always pay attention to […]

12 April 2021

Customer Experience

Nicholas Price

VoIP for Recruiters: The Benefits, Key Features & Integrations Experts Swear By

Cold Calling Tips: Your Guide to Successful Cold Calling

How Do You Make Customers Feel Important?

What Is Interactive Voice Response: IVR Definition & Benefits

5 Text Messaging Best Practices for Your SMS Strategy

Buckle Your Seat Belt: Travel Season is Back, Are You Ready?

Digital Transformation Challenges: Creating Your Action Plan

Predictive Dialer vs Auto Dialer: What You Need to Know

Best Digital Tools to Improve the Customer Experience

Phone Call Quality & Packet Loss: Why They're Related

Leveraging a CTI Integration in Salesforce

Call Routing: What Is It & How Does It Work?

Business Phone App: Why Your Business Needs to Upgrade

3 Benefits of a Data Sync Between Aircall and HubSpot

Skill-Based Routing: Best Practices to Drive Call Center Success

The Benefits of Aircall's CRM Phone Integrations

How SaaS Software Can Help Sync Your Sales & Support Teams

12 Reasons a CRM Phone Integration Improves the Customer Experience

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