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Call center agent performance depends on the right training and tools
How to Improve Call Center Agent Performance

In the early days of call centers, call center agent performance wasn’t a primary concern for most companies. Call agents provided minimal services like answering basic questions. ...

Nicholas PriceSeptember 18, 2020
10 Minutes
Best Practices
Managing a remote sales team can be done effectively if you follow the right steps. These tips and insights from a sales director will help your remote sales team thrive.
Advice for Managing a Remote Sales Team

I lead the Sales Development team for Aircall in North America, and I love the energy that comes with working in a team environment. Collaboration, camaraderie, and competition are...

Bryan ElsesserMarch 24, 2020
8 Minutes
Sales

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