Salesforce
Parallel Calls
Some conversations need two tracks when traveling to their destination.
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Master your multitasking
Just a moment, please
Need to gather additional context before offering a solution? Pause your current call and start a parallel conversation on a separate number.
Be in two places at once
You may not be a super hero, but nobody needs to know that. The parallel calls feature lets you put a customer on hold, dial another line, then instantly switch back and forth between conversations as needed.
Find resolutions on the first try
Customer satisfaction slips with every extra interaction. Parallel calls help you quickly source all the info you need to get it right the first time.
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