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Talk-to-Listen Ratios

Review speaker dynamics and caller engagement levels to enhance team performance.

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Talk-to-Listen *Ratios*

Flag calls to review based on agent talk time

Quickly evaluate conversations

Quickly evaluate conversations

See how often agents are speaking to identify areas of improvement and calls worth reviewing.

Improve agent performance

Improve agent performance

Coach agents to have balanced conversations to ensure customers feel heard with each call.

Create meaningful conversations

Create meaningful conversations

Drive customer satisfaction and conversion with efficient calls and optimal talk-to-listen ratios

TRUSTED BY 17,000+ COMPANIES

Use talk-to-listen ratios with these complementary features

Call transcription

Call transcription

Aircall’s AI transcribes calls and voicemails for you so you can better ramp up reps and deliver world-class customer experience.

Call summaries

Call summaries

Instantly grasp the essence of a conversation by reading a summary and review calls twice as fast.

Key Topic Recognition

Key Topic Recognition

Quickly identify key discussion points for faster call monitoring and more efficient call coaching.

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