Talk-to-Listen Ratios

Review speaker dynamics and caller engagement levels to enhance team performance.

Talk-to-Listen 
*Ratios*

Flag calls to review based on agent talk time

Quickly evaluate conversations

Quickly evaluate conversations

See how often agents are speaking to identify areas of improvement and calls worth reviewing.

Improve agent performance

Improve agent performance

Coach agents to have balanced conversations to ensure customers feel heard with each call.

Create meaningful conversations

Create meaningful conversations

Drive customer satisfaction and conversion with efficient calls and optimal talk-to-listen ratios

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