Talk-to-Listen Ratios
Review speaker dynamics and caller engagement levels to enhance team performance.
23,000+ COMPANIES TRUST AIRCALLto power their customer communications
Flag calls to review based on agent talk time
- Quickly evaluate conversationsSee how often agents are speaking to identify areas of improvement and calls worth reviewing.
- Improve agent performanceCoach agents to have balanced conversations to ensure customers feel heard with each call.
- Create meaningful conversationsDrive customer satisfaction and conversion with efficient calls and optimal talk-to-listen ratios.
Ready to build better conversations?
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Use talk-to-listen ratios with these complementary features
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Call Transcription
Aircall's AI transcribes calls and voicemails for you so you can better ramp up reps and deliver world-class customer experience.
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AI-Generated Call Summaries
Instantly grasp the essence of a conversation by reading a summary and review calls twice as fast.
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Key Topic Recognition
Quickly identify key discussion points for faster call monitoring and more efficient call coaching.
