Pulls answers straight from your existing knowledge sources
Connects to the help center, CRM, and ticketing tools you already use. No new content to write, no separate knowledge base to maintain.
AI SUPPORT AGENTAI Support Agent:
AI Support Agent:
Resolve routine questions
before they reach
your team
Aircall's AI Support Agent handles frequently asked questions 24/7, in your brand voice, so your team can focus on conversations that need a person.
- Telephony included
- FDE support
- No hidden costs
- 90%of after-hours calls handled automaticallySJWD Water District
- 4.5xfaster response timesFood Cycle Science
- 63%reduction in resolution timesSJWD Water District
- 87%of calls resolved without escalation to live agentsTripCity
Put frequently asked
questions on autopilot
Aircall AI Support Agents use your company knowledge sources to resolve routine customer questions instantly. For anything more complex, they loop in your team with full context.
Escalates to your team with full context
When a question needs a person, the agent hands it off with full context, creating tickets if needed.
Improves with every call
Review what your AI support agent missed, close the gaps, and see resolution rates climb.
Matches your brand's tone and guidelines
Your AI support agent follows the voice and rules you set, so every answer sounds like your team.
Speaks 38 languages
Your AI support agent handles conversations in 38 languages, so you can serve customers in the language they call in.
Built by the team that
understands voice
Aircall has spent a decade mastering voice, and Aircall's AI Support Agents are built on every lesson learned. No SIP trunking, no call forwarding, no separate providers, and no hidden costs. Just everything your team needs, already in one place.
- 01
Provisions phone numbers in 100+ countries
Set up new numbers in two clicks, drop them into existing call flows, and configure outbound triggers in minutes.
- 02
Unifies analytics across AI and human conversations
See every AI and human conversation in one place, for a full picture of all your communications.
- 03
Delivers HD voice quality and 99.5% uptime
8 points of presence and dynamic carrier switching keep quality consistent worldwide.
Where talk meets action
Aircall AI Support Agents close the loop on every conversation.
Checking orders, booking appointments, updating records,
with no loose ends left for your team.
HubSpot
Salesforce
Zendesk
Shopify
Stripe
Calendly
Create your own
From kickoff to live,
step-by-step
Step 1 — Create your support agent
Start with a template, describe your workflow in plain language and let it learn from your call transcripts, or build your agent completely from scratch.
Step 2 — Set your rules
Write the greeting and company context, set the questions it should ask, and define when (or if) the agent should transfer. No code, just plain language.
Step 3 — Add your knowledge
Build your agent's knowledge base from scratch, or pull knowledge from sources like HubSpot, Zendesk, and more—no manual migration or maintenance.
Step 4 — Test and go live
Test your agent against clear requests, vague ones, and pushback. Add it to your call flow, publish, and monitor Agent Performance to see where it can improve.
Deploy in minutes,
improve daily
Aircall's AI Support Agents are designed to be easy to deploy and hard to outgrow. Your team stays in control of what matters, with clear visibility into performance and room to improve over time. Aircall handles everything else behind the scenes.
Deploy self-service in minutes, or get hands-on guidance from Aircall's Forward Deployed Engineers.
Aircall manages all model and voice updates, so your agent is always running at its best without maintenance on your end.
Track resolution rate, CX score, transfer rate, and time saved across every AI-handled conversation.
Surface content gaps, unresolved questions, and optimization signals automatically.
Predictable pricing, measurable returns.
As your usage scales, you'll unlock lower rates for your AI Support Agent, without adding complexity, commitments, or hidden costs.
Try AI Voice Agents
Pay-As-You-Go
$0.49 / min
Up to 2,500 min
No contract · No minimum usage · Cancel anytime
Prepaid Bundles
Most popular$175
500 min/month
$725
2,500 min/month
Contact Us
From 10,000 min/month
AI Support Agent FAQs
An AI support agent is software that answers customer support calls on its own, using your company’s knowledge to resolve routine questions like order status, account details, or policies. It works 24/7, follows your brand voice, and hands complex issues to a human with full context so customers never repeat themselves.
An AI support agent converts the caller’s speech to text, uses a language model to understand what they need, and finds the answer in your connected knowledge sources. It replies in a natural voice and can update tools like Zendesk or Shopify. Aircall’s AI Support Agent runs on your existing Aircall numbers and transfers complex calls with full context.
No. Aircall’s AI Support Agent handles repetitive questions so your team can spend its time on conversations that need a person.
It transfers the call to your team right away instead of guessing. The agent passes along the full transcript and context, creates a ticket if needed, and flags the question as a content gap so you can add the missing answer. You decide the transfer rules during setup.
No — connect the one you already have, plus any URLs, like your website.
AI support agent answers are only as accurate as the knowledge sources behind them. Aircall’s agent pulls answers from the help center, CRM, and ticketing tools you connect, and hands off to your team instead of guessing when it can’t find an answer.
Your call recordings, voicemails and transcripts are stored in Australia, on AWS servers in Sydney, for accounts set up with an Australian number. We’re extending local storage to all AI and conversation data, so Australian teams can keep their conversations close to home and use Aircall with confidence.
Aircall uses a proprietary evaluation framework to continuously benchmark and select best-in-class AI providers across accuracy, speed, and security. Different features run on different models: transcription uses industry-leading speech recognition, while summaries, scoring, and sentiment analysis are powered by frontier language models through a secure, enterprise-grade infrastructure. Your data is never used to train AI models.