Handle routine requests instantly
Whether it’s a quiet Tuesday or Black Friday, order management agents autonomously resolve delivery, returns, and availability questions 24/7, so your team can focus on loyalty and revenue.
AI order agent“Where’s my order?” never
“Where’s my order?” never
reaches your team again
Aircall’s order management agents work with tools like Shopify, HubSpot, and more to handle every order query and delivery update with the speed and knowledge of your best rep—24/7, in 38 languages.
- Telephony included
- FDE support
- No hidden costs
- 90%of after-hours calls handled automatically— SJWD Water District
- 4.5xfaster response times— Food Cycle Science
- 63%reduction in resolution times— SJWD Water District
- 87%of calls resolved without escalation to live agents— TripCity
Support shoppers from
checkout to doorstep
- ORDER STATUS UPDATES
- PROACTIVE SUPPORT
Keep your customers in the loop
Order management agents call ahead with proactive updates on delays, deliveries, and stock, turning potential "where’s my order?" enquiries into helpful moments that build trust and loyalty.
- END-TO-END WORKFLOWS
Resolve more in a single conversation
Connected to your tools like Shopify and HubSpot, order management agents can check orders, update records, and trigger next steps live on the call, while routing complex cases to your reps.
Easy to deploy, hard to outgrow
Launch fast, build without limits
Start with a preset template, or create fully tailored workflows when you need more control.
Get better with every call
Knowledge gaps, weak responses, and awkward greetings surface automatically, helping improve resolution rates without manual review.
Turn your knowledge into expertise
Start from scratch or import knowledge from Zendesk, HubSpot, and more, with no manual migration or updates needed.
Reach every customer
Give customers the same level of support in 38 languages, 24/7, without the need for multi-lingual teams, nightshifts, or outsourcing.
Sound like your brand
Natural, expressive delivery keeps conversations feeling human, while a fully custom voice lets you create an experience that’s unmistakably your brand.
Where talk meets action
Order management agents close the loop on every conversation. They handle the work behind each call, from checking order details to updating records and triggering next steps, with no loose ends for your team.
- “Where’s my order?”
- Looks up order #1032,
carrier delay confirmed - Explains delay and
rebooks delivery - Ticket updated & closed,
transcript logged
TAKES ACTION ACROSS YOUR TOOLS
Shopify
HubSpot
Salesforce
Zendesk
Stripe
Calendly
Create your own
What e-commerce teams experience with Aircall
I recently took a call from a customer who said they were pleasantly surprised at how easy it was to converse with our AI Agent and that the empathy and attempts to assist were very satisfying.
AI Agents quickly became a core part of how we handle customer calls. For after-hours calls, they ensure customers get immediate answers, which is critical given the time difference between our US team and European HQ.
With Aircall, we’ve released 8 different inbound AI Agents, and established an outbound follow-up agent specifically to connect with customers regarding en route deliveries. This has truly changed the game for us by freeing up our team and enhancing our customer support through AI.
From kickoff to live,
step-by-step
Step 1 — Create your agent
Start with a template, describe your workflow in plain language and let it learn from your call transcripts, or build your agent completely from scratch.
Step 2 — Set your rules
Write the greeting and company context, set the questions it should ask, and define when (or if) the agent should transfer. No code, just plain language.
Step 3 — Add your knowledge
Build your agent’s knowledge base from scratch, or pull knowledge from sources like HubSpot, Zendesk, and more—no manual migration or maintenance.
Step 4 — Test and go live
Test your agent against clear requests, vague ones, and pushback. Add it to your call flow, publish, and monitor Agent Performance to see where it can improve.
Predictable pricing, measurable returns.
As your usage scales, you'll unlock lower rates, without adding complexity, commitments, or hidden costs.
Try AI Voice Agents
Pay-As-You-Go
$0.49 / min
Up to 2,500 min
No contract · No minimum usage · Cancel anytime
Prepaid Bundles
Most popular$175
500 min/month
$725
2,500 min/month
Contact Us
From 10,000 min/month
Frequently asked questions
It connects to tools like Shopify and HubSpot and pulls real time order and shipping data, so customers get an accurate answer on the first call without waiting on hold.
Yes, if configured to do so. The order management agent can walk customers through your return policy, check eligibility, and start the process automatically, freeing your team from repetitive requests.
It hands the call off right away, along with the full transcript and context, so the caller never has to repeat themselves.
Every Aircall account comes with pre-built templates and native integrations you can enable in a click, so you get a ready-to-configure order management agent from the get-go. Just add your business information, personalize your agent's voice, personality, greetings, and the questions it asks, review it, and go live.
Yes, callers get a fluent, natural conversation in 38 languages, with no hiring, multilingual reps, or night shifts required. Wherever your customers are calling from, someone's ready to help in the language they're most comfortable in, on every call, at every hour.
It takes on the repetitive parts, like order status, tracking, and return requests, so your team can focus on the calls that need real judgment or empathy. Those calls still reach your team, with full context attached.
No. The voice is natural and expressive, and you can create a fully custom voice built around your brand for a more human experience.
The Agent Performance dashboard shows you resolution rate, goal completion rate, and call transfer rate the moment your agent starts taking calls, and flags specific fixes ranked by impact, like a knowledge gap or a greeting that's running too long. That means you can see exactly what to improve next, without listening back through calls yourself.
Aircall AI Agents can handle calls, texts, and WhatsApp messages, so customers can reach support through whichever channel they already use, on the same phone number.