Flag calls to review based on agent talk time
Quickly evaluate conversations
See how often agents are speaking to identify areas of improvement and calls worth reviewing.
Improve agent performance
Coach agents to have balanced conversations to ensure customers feel heard with each call.
Create meaningful conversations
Drive customer satisfaction and conversion with efficient calls and optimal talk-to-listen ratios
TRUSTED BY 17,000+ COMPANIES
Use talk-to-listen ratios with these complementary features
Aircall’s AI transcribes calls and voicemails for you so you can better ramp up reps and deliver world-class customer experience.
Instantly grasp the essence of a conversation by reading a summary and review calls twice as fast.
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