Coach your team faster with call summaries
Review calls faster
Read a summary to understand a conversation in seconds and identify coachable moments.
Dive into the details
Access call summaries in the same place as call transcripts and recordings so you can easily take a closer look.
Enhance team performance
Drive team performance with wider QA coverage, new business insights, and more confident and capable agents.
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Use call summaries with these complementary features
Aircall’s AI transcribes calls and voicemails for you so you can better ramp up reps and deliver world-class customer experience.
Key Topic Recognition
Quickly identify key discussion points for faster call monitoring and more efficient call coaching.
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