Online shoppers can submit their questions and comments through a wider variety of customer service channels than ever. As a result, brands on the other side of these interactions ...
Which Customer Service Channels Do Online Shoppers Prefer? [Infographic]
Daniel WeissApril 19, 2019
Do Customer Service Wait Time Expectations Vary by Channel? [Infographic]
April 17, 2019
After-Call Work: What Is It and Why Is It Important?
April 3, 2019
eCommerce Customer Service: Self-Support is Trending This Holiday Season
November 6, 2018
7 Tips for a Human-Friendly IVR System
April 27, 2018
Consumer Survey Confirms Link Between Phone Support And Brand Loyalty
April 20, 2018
Survey Analysis: What Makes The Best Support Teams Tick?
March 23, 2018
3 Ways to Build Empathy Into Your Customer Service Experience
October 9, 2017
These 20+ Statistics Say Customer Support Drives Revenue
September 11, 2017
4 Trends Forcing Companies to Compete on Customer Experience
August 15, 2017
How to succeed internationally from your home office
Nowadays, an ever-growing list of companies and professionals opt to work remotely. The number of remote workers has been steadily rising since the 90’s. This increase is easily ex...
Lola BarbierJune 29, 2017
4 Ways a Collaborative Phone Solution Will Benefit Your Customers
May 11, 2017
10 Customer Retention Techniques Worth Your Time & Effort
January 30, 2017
Personalized Customer Service: How to Deliver and Drive Loyalty
January 27, 2017
How to Break up with Abusive Customers and Other SUPCONF Learnings
November 22, 2016
How to Implement a Precise and Effective Omnichannel Strategy
October 31, 2016
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